Mercers Furniture has a rating of 4.58 stars from 71 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mercers Furniture most frequently mention good quality, customer service, and quick delivery. Mercers Furniture ranks 40th among Furniture sites.
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Start to finish, shopping at Mercers online could not have been better. Quick, helpful and courteous response to telephone inquiries, and product pages of well described pieces made choosing the right pieces successful - everything fit! Once we'd ordered it was a fast dispatch and delivery of carefully packed items (bought multiples) by professional delivery team. Our new flat-pack furniture was reasonably easy to assemble and looks beautiful - all of the above are the reasons we will buy again from Mercers and can recommend the company to anyone needing quality flat-pack furniture.
Disgraceful, corona wardrobe a 2nd. Manufacturing of product 0/10. Scratched,dented,broken bits of wood. Gaps all round, back and front doesn't fit correctly as whole unit not square. Shelving on angle x3 as pre drilled holes in wrong place, gap along bottom as corner of unit protruding. Doors x4 all mis aligned, all handles higher than one another. Customer service a joke, I'm disabled and suffer chronic pain, had to pay someone to assemble who followed all instructions. Sent images of damage and gaps etc. Wanted me to take images of back which was against wall. Back and forth for hours before they said I could return which meant paying again for someone to take apart box up. I said I'd keep bit wanted money off. Offered £15. Back and forth again, Amazon involved but refused to knock off £50. £25 offered. I can't express how bad it looks. Had to use bigger better screws to reinforce as not stable. At One point they said its due to manufacturing, so they know how bad the products are. Now I'm left with a £350 ad paying through finance a complete eye sore. Mercers do not care about quality of there products, how it affects the buyer. Most upsetting purchase and process I've ever gone through. I FORGOT TO MENTION, NONE OF THE PIECES ARE LETTERED SO LIKE A GIANT JIGSAW PUZZLE. TOOK THE GUYS 5 HOURS. HOLES MISALIGNED, DOUBLE DRILLED. BUY AT YOUR OWN
Start to finish, shopping at Mercers online could not have been better. Quick, helpful and courteous response to telephone inquiries, and product pages of well described pieces made choosing the right pieces successful - everything fit! Once we'd ordered it was a fast dispatch and delivery of carefully packed items (bought multiples) by professional delivery team. Our new flat-pack furniture was reasonably easy to assemble and looks beautiful - all of the above are the reasons we will buy again from Mercers and can recommend the company to anyone needing quality flat-pack furniture.
Brilliant service, and what a Beautiful product will definitely be buying again. Very affordable.
Just a tip, perhaps put holes where the stuff are meant to go :)
Great furniture you assemble in the proper way with dowel and screws. Solid good quality pine, Lovely furniture.
Ordered furniture from this company, received the wrong item, causing me significant inconvenience. Despite this, they haven't offered even a single penny as compensation. Customer service is awful and their approach is ungenerous. AVOID THEM!
Tip for consumers:
AVOID THEM! This is an ungenerous branch with awful customer service.
Products used:
Furniture
I was delighted with our sideboard. It arrived very quickly and was extremely easy to assemble. Its a lovely looking and functional piece of furniture.
We recently ordered a chest of drawers and had to request some replacement parts and I can only describe Jayne in customer service as exceptional as nothing was too much trouble to get sorted out. Will definitely use Mercers again.
Have used Mercer's several times to buy Corona furniture. Always quick delivery and items have always been as described. Solid wood furniture for a reasonable price. Would recommend
The furniture looks great, it was delivered on time, no parts missing and was relatively straightforward to put together.
I ordered four chest of drawers and a TV unit. All ordered and arrived without any problems. The only problem I had was a mark on the inside of one of the chest of drawers, but as it was on the inside it is fine. Building all the furniture was easy with clear instructions. I ordered solid wood as I hope it will last longer than laminated MDF. Seeing and feeling the quality of the wood I am confident that the furniture will last decades. The price I paid for my furniture is around the same you would pay for laminated MDF in other well-known, catalogue furniture suppliers.
Very helpful, as my order didn't arrive but it was dealt with very promptly and another one was sent straight away. Recommend
From order to dispatch very quick, but then the problems began. One package was missing believed to have been sent to wrong depot.it never turned up and a replacement package was sent out,this time it was delivered with the contents falling out of the packaging...the courier even returned to my door with a small but never the less component which they found in the van.thankfully nothing was found to be missing!
Love my console table, great price, brilliant service and super quick delivery. 2nd piece of furniture I've bought from Mercer's furniture.
Handles on furniture didn't match, some gun metal grey colour then another item had black. Chip out of sideboard top. Says next day delivery on order but when phoned to ask where order was, told that service not offered or ever been! Lady I delt with was quite rude
I ordered a sideboard it came within a couple of days flat packed, vary easy to put together looks brilliant in the sitting room, looks expensive but it wasn't, it had a little, damage on one draw front, emailed Mercers, new front posted same day brilliant, looking forward to doing more business with them.
The bookcase, when put together, was excellent. However, the plans for constructing it were difficult to follow. As always, when there are plans, the curse of knowledge raises its head. When People write them, they tend to forget the people that use them may not have their experience or know-how.
I have bought Wardrobes/Sideboards/14xBookcases/8xDrawer cabinets - all great and solid wood. Easy to put together. Delivered well and on time. And if you wish in the future you can paint to match any refurb on your rooms. No cheap MDF or chipboard, just solid pine. Great company and great value furniture.
Disgraceful, corona wardrobe a 2nd. Manufacturing of product 0/10. Scratched,dented,broken bits of wood. Gaps all round, back and front doesn't fit correctly as whole unit not square. Shelving on angle x3 as pre drilled holes in wrong place, gap along bottom as corner of unit protruding. Doors x4 all mis aligned, all handles higher than one another. Customer service a joke, I'm disabled and suffer chronic pain, had to pay someone to assemble who followed all instructions. Sent images of damage and gaps etc. Wanted me to take images of back which was against wall. Back and forth for hours before they said I could return which meant paying again for someone to take apart box up. I said I'd keep bit wanted money off. Offered £15. Back and forth again, Amazon involved but refused to knock off £50. £25 offered. I can't express how bad it looks. Had to use bigger better screws to reinforce as not stable. At One point they said its due to manufacturing, so they know how bad the products are. Now I'm left with a £350 ad paying through finance a complete eye sore. Mercers do not care about quality of there products, how it affects the buyer. Most upsetting purchase and process I've ever gone through. I FORGOT TO MENTION, NONE OF THE PIECES ARE LETTERED SO LIKE A GIANT JIGSAW PUZZLE. TOOK THE GUYS 5 HOURS. HOLES MISALIGNED, DOUBLE DRILLED. BUY AT YOUR OWN
I've bought many times from Mercer's and their furniture and service is first class. Competitive prices, great choice and fast delivery. What's not to love
With exception of some fabric on underside of panel not being stapled down to frame, matress very good but tends to roll under weight on sides.
Good service on two separate orders with Mercer's. I did see mixed reviews on the corona firniture but I have to say the quality was OK. This is not expensive furniture, what we received was good value for money.
Great table and chairs very sturdy easy enough to put together well pleased with the purchase will tell family and friends about the products.
Have had quite a lot of furniture from Mercers and intend to order more. Brilliant products and excellent service
I cannot rate this company highly enough. I ordered online, paid and the delivery was smack bang on time. I had one tiny problem with one of my orders but one quick call to the very polite and knowledgeable lady at the company and it was fixed in quick time. Absolute pleasure to do business with this company.
Verry pleased with the furniture looks nice good fast free delivery on these verry heavy items which some firms charge a lot for delivery i would recomend to a friend to buy also no hassle when orderd went smooth and all items in stock
Speedy service and great product at a great price. Bought a few things in the past from Mercers and always satisfied.