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Total junk. They do have a return policy I see however you can't have the package opened. I completed one picture you can't even read the wording just looks like color blobs awful. Give your money this is a joke the company wants to argue about returning and giving a refund they are not from California they are from China. When ordering I looked to see where it was coming from and it said California received the package from China what a scam
Gain trust and grow your business with customer reviews.
Dear Jennifer
I am the owner of Meridian Fine Arts. I'm sorry the diamond art kit was not to your satisfaction but as we had already explained to you via email that the kits you chose (20x25 cm) were a very small size such that it will be difficult to see any small letterings. We do mention on every product page that the bigger the kit size the better the details will be seen on the canvas and also provide an example picture of how resolution improves as you choose a bigger canvas size.
As to regards your comments on the package cannot be opened for returns, this is simply not true and I'm afraid you have misunderstood our returns policy. Our policy states that items to be returned should be unused and in the same condition that you received them. This is a standards return policy for most ecommerce websites.
You also unfairly accuse us of arguing about refunding you. That again is not true. You never sent us an email message describing the problem and opened a case with Paypal and posted this review without contacting us. If you had taken the time to send us an email to explain the problem in the first place we would have resolved it. In any case we did refund you on the same day (6th April 2021) as we do guarantee that if you are not satisfied by our products then we are happy to refund. We do of course have to ask what the issues are and we do ask for picture of any diamond painting you have done so that we can appraise the quality and also improve our production process. That is standard procedure for any ecommerce company.
Finally, we are based in California but our diamond painting factory is in China. We are quite transparent about this fact on our shipping policy which can be found at https://meridianfinearts.com/pages/shipping-policy. Actually most of our competitors also have their factories in China. So it is quite unfair of you to accuse a honest business without doing proper research on your part.
We have been around for over 2 years and have lots of positive reviews and satisfied customers. We are not scammers as you put it and we don't mind if customers post negative reviews as that feedback helps us become better for the future; however I would encourage you to do your research in the future and post constructive reviews based on facts rather than assumptions which may not be true.
Bhav