Mexrentacar

Ft. Lauderdale location. MEX Rent a car is exactly what it sounds like, a 3rd world country car rental facility ran by a cartel. Rental car facility is offsite.
The shuttle bus driver was rude. Flight arrivals are fickle and they charge you extra if you are not at the facility at the specified time. (You have to wait in a long line to be served and they don't factor that in) I was in town for my dad's funeral and this sick facility totally took advantage of me. They tacked on an insurance fee, debit card fee ($50/day), and they gave me the car with no gas. We went to the beach the night before returning the car and my son had granola on the way to the airport. They charged me $250 to vacuum the car. They also tried to charge the card additional fees that couldn't be explained. I ended up having to close out the card.

MexRentACar at Puerto Vallarta airport location. As per my Car Hire Voucher, which I received after prepaying for the rental online, "Third Party Liability Protection" insurance was included, and I had a letter from my credit card company, which I used to pay for the rental, stating that I also have "Collision Damage Waiver" insurance coverage. This has always been good enough to rent a car with no additional insurance necessary. MexRentACar desk clerk Jose forced me to buy their "Optional - Supplemental Liability Insurance", as written on their invoice, costing an additional $200, which was more than twice what I paid for the rental car. He would not release the car unless I buy it and stated that his computer system required that I buy this "Optional" insurance. When I refused, he went ahead and charged my credit card anyway and signed, that is scribbled something on the signature line of the invoice, for me. I only noticed this after as it was late in the afternoon, I was tired from an international flight, and I was in a hurry due to check into my hotel. Upon returning home and contacting MexRentACar with my complaint of extortion and fraud on their part I was told that there's nothing they can do about it, and no refund, not even a partial refund has been issued to date. I hope other people find this helpful when considering renting from MexRentACar. I can provide proof of everything I stated here. I am in the process of disputing this fraudulent charge from MexRentACar with my credit card company as well. By the way, there was no new damage of any kind on the car when I returned it, i.e., no accident or other damage occurred during my time of renting it.

THE COMPANY IS A RIP OFF
DOES NOT HONOR RESERVATIONS
NO CUSTOMER SERVICE
WORKERS ARE ARROGANT AND RUDE
STAY AWAY.

We went to San Jose Costa Rica and despite the warnings people had conveyed on line about the scams experienced in San Jose Costa Rica, it was a whole other world.

I contacted U-Save Car Rental as a result of HERTZ giving our car away despite TWO confirmations for our reservation. I was texting Tiziana at U-Save who confirmed in writing:
Me: "Great, sorry but due to a few bad experiences I'd like to reconfirm:
$856.00 includes all charges and taxes for this SUZUKI Vitara AWD SUV from the 28th to Feb 8 pickup tomorrow and return the 8th by 7pm "
Tiziana: "$977 total from today afternoon until 8th afternoon".
After more texts, she reduced the price to $929.00,
Then I reply:
"Ok great.
So $929.00 includes all charges insurance and taxes for this SUZUKI Vitara AWD SUV from today to Feb 8 by 7pm"
Tiziana: "yes correct all what is required"

When we got to the counter at U-Save Car Rental we were charged an additional $35.00/day for insurance, which was "mandatory" despite being expressly told in writing that the price quoted was "all that was required". This was the nightmare we had read about on line. They actually do this! They provide pricing on line and claim it is your total cost for the rental but when you show up at the counter, they tell you you need to pay more than you agreed to if you still want the car (if they didn't give it away to someone else already). We were not the only ones this happened to, EVERYONE there was going through the same experience.
They were terrible to deal with and had an attitude of take it or leave it, even though they provided me the costs in writing. U-Save people are unethical and liars. We are unlikely to use Hertz or U-Save again and hope others take note to work with more ethical and business like professionals than these professional thugs in San Jose Costa Rica.
The best way to fix these issues is DO NOT USE companies who provide poor service, lie or cheat you. Hurting their bottom line is the way to change things. READ THE REVIEWS.