Nacecare

I originally ordered a NaceCare GVE 370 "George" Wet/Dry/ Extractor Vacuum with a 26A kit on Amazon.com. That was a horrible experience in and of itself, but NOT the fault of the manufacturer. What follows IS the fault of the manufacturer. Parts were missing from the Amazon order and the Amazon vendor would not do anything about it, so I called the manufacturer to get information about the specific parts I needed to make the equipment work.

First of all: I called and stayed on hold for 3.5 hours, with the same extremely annoying repetitive message playing over and over and over every 10 seconds -- they don't answer their phones. So I gave up and emailed their sales general mailbox.

Second: they don't read their emails. I emailed them a photo of the extractor kit that was supposed to be included with the original order, asking them to please identify the specific parts that were missing based on a photo. All they said over and over and over again -- over multiple weeks with days in between emails--- was you need to contact Amazon to resolve your issue. Even though I already send the amazon vendor wouldn't supply it. Then after many more emails explaining that I just needed the parts in the photo identified, they told me the name of the whole kit, which I already knew, and not the individual part names/numbers of the three parts I needed. It was a huge waste of time so I just ended up just buying a whole new extractor Kit for $300+ when all I needed was two parts from that kit.

Third: once I did get the extractor kit and finally got set up to use the very expensive equipment, it broke within a week and is now unusable. When you call the manufacturer for a warranty claim, they don't answer the phone, but they do call you back. So perhaps it's a sales department issue.

Either way I am concerned their equipment is poorly made and I will never waste my time calling them for sales ever again.