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Netfirms has a rating of 1.6 stars from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. Netfirms ranks 258th among Web Hosting sites.
Worst ever and not even close. They took our web site down in the middle of the night with no warning, discussion or explanation. It is still down two days later. Their supposed "tech support" is just a bunch of people on phone lines repeating canned garbage. You can't reach anyone who knows anything. They have no phone number and no e-mail. Worst of all: it has been confirmed by multiple analysts with expertise in the area that there was NEVER any issue with the web site. They asked Netfirms to supply samples / headers of the supposed emails that were being sent and they outright refused. Such a bad experience, I have no words for it
Products used:
Web hosting
Netfirms was really great at first. Then they were purchased by EIG. Quality and support went downhill instantly. Now, they more than doubled the hosting fee - with no notification (thanks to auto-renewal). Price gouging because they own other hosting sites. My hard-earned advice is do not host with Netfirms or any other hosting service owned by EIG.
Website went down after they switched servers with no advanced notice, (this was a planned switch, but neglected to tell me). After site being down 5 days, numerous calls to customer service, (and tech support people in India), they still couldn't fix it. Fixing site required hiring someone to fix their mistakes.
Stay Away! Terrible company!
Netfirms has all the tools needed to get your business up and running quickly and easily. Whether you're building a site from scratch or migrating from another provider, the advanced website builder makes it easy to design beautiful websites. If you're looking to create an online business or website, then Netfirms can help. Whether you need a domain name or web hosting service, they have got everything you need in one place. Read more about it here: https://publishergrowth.com/software/netfirms#Description
This company basically likes to steal. My first year was fine, but I didn't know they sign you up for automatic rebilling. So I got charged the second year when I didn't want to be. I took myself off the auto billing, but still got charged the third time. I was told their migration deleted the data they had of me not wanting to be billed... Sure didn't delete my credit card. Now they are refusing to refund and every time I enter a chat session on their website the agent ends the chat session without helping me, quite rudely without saying anything. It's as if they are told to end it if the person has a problem. You should sign up with Netfirms if you like being scammed.
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