NordVPN Reviews Summary
NordVPN has a rating of 1.9 stars from 211 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NordVPN most frequently mention customer service, credit card and auto renewal. NordVPN ranks 93rd among Vpn sites.
Had a problem with NordVPN stopping access to the internet after an upgrade. Contacted support and they promptly responded with a solution.
Couldnt surf with crome bcause of som kind of problem with the server i was connected to. I manager to get it to work within an hour but the support team hade a really Quick response reade to help.
I found that you guys intend to solve the issue sincerely.
I had a really bad experience with NordVPN. It took constant emailing back and forth to get the product working with Australia servers. To their credit they kept coming back with tips for handling the problem but one at a time over the course of an entire month instead of giving me all the tools to get the product working up front. It never did work successfully 100 % of the time. It was a constant struggle. But the worst part is how they handled my cancellation. They charged me for the following month a day before the end of the subscription period. I checked my account details online and it said the subscription period ended the following day. I emailed them to cancel the subscription but they refused to refund the month they had charged me for in advance, even though I had met the terms of the user agreement. We went around and around in circles about it, and then they said that the subscription period ended the day they charged me, not the following day, which was not what their own website had stated in my account details. It was really frustrating and downright shady.
I had a problem connecting to a vpn. Sent an email, sorted within 24hours. Response was clear and friendly.
I was impressed how fast your team provided support and tried to find a solution for my issue. It was resolved within 24 hours
I would give Nord a 5 star on security but 2 on timeliness in responding to correspondence.
I received excellent support from NordVPN. It lasted over a couple of weeks, but they stuck to it until it was Solved. Thanks folks!
I am not tech knowledgeable at all! And this team helped me figure out my VPN over many days as I had question after question on how to do this and how to that. They responded quickly and efficiently and were very friendly! What a great team! Honestly, I wish I could send them all a muffin basket! Fabulous! Highly highly recommend.
Described my problem and received quick reply with detailed steps to remove wrong download and a link to the appropriate download. All went quickly and successfully.
Excellent, efficient service from the Nord VPN support staff.
After having contacted you, I received immediate response, problem solved very fast.
I had several questions and all of them were answered very quickly.
I was unable to network 10 Australia.
I nearly gave up but emailed the lovely people at Nord. They sorted it out... gave me tips in what to do and am now sat watching what I wanted!
Thank you v much.
I am a new customer and just want to say all the chat help persons were patient helpful and troubleshooted all my issues and now my vpn is up. Congrats to Nord vpn and chat staff! Thank you Paul Rosenstein
I had an issue with my internet access after using NordVPN successfully for years. Their customer service was top-notch and helped resolve the issue. Their customer service is even better than their great VPN.
I had an issue regarding my wifi connection not working with my VPN, once I got in contact with them, they immediately started helping giving out possible procedures, and my issue was solved extremely quick
I have had excellant, timely and effective customer support on a couple of speciality issues. I can very highly recommend Nord VPN.
Support team found a work around when the VPN started blocking all internet traffic when connected. Able to respond within an hour or two with options.
I signed up for a 3 month plan. The service mostly worked well enough. HOWEVER, be advised, they auto renew and bill a full 2 WEEKS in advance. I was planning to cancel the service before the 3 months was up, had it on my calendar with a reminder. But, they don't want you to cancel, so they bill you 2 weeks early. I contacted them as soon as the confirmation hit my inbox, but they refused to cancel/refund me. Said it's in the terms and conditions. I asked if they could just refund the renewal as a courtesy, but they don't do courtesy. And so in 3 months I will never do NordVPN again.
Hello, sorry to hear you are not satisfied with our service. Prior to the subscription renewal we always send email reminders to allow our users disable auto-renewal if they no longer wish to continue with our service.
I was unable to sign in to my Nord VPN account on my iPhone and contacted the Nord Support Team.
The issue was resolved quickly by the team
Thanks
From the business
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind. The extensive network of 5500+ servers in 60 countries lets you explore internet like a virtual traveler.
Strict no-logs policy
Your activities using NordVPN Services are not monitored, recorded, logged, stored or passed to any third party.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry to hear you are not completely satisfied with our service. Our support agent reply to emails usually within 24hours. Therefore, for more prompt response we always advice to reach us either via live chat function available on our website at support.nordvpn.com or hit us on Twitter. Thank you.