Northwestern Mutual

I find Northwestern Mutual to be a strong company. My representative, Chuck Kasper, has always made himself available via in person, phone or email. He is knowledgeable and provides all options available. He replies quickly to communications and follows through with all requests. The online account website is informative, data is kept updated and is easily viewed. Most changes to policies can be made within one's account. My only complaint with this company is their log in requirements. I understand the need for security and sending security codes to verify one's identity; however, no options are given to receive those codes. I purchased my cell phone to use for making and receiving phone calls. Not for texting, apps, gaming or to be used as a camera. It is not an appendage. I conduct my business and handle my accounts on my computer or via phone with a live person. The option to have security codes sent via email is not available and I resent having to have my phone in hand in order to log in to my online account. I brought this to the attention of my representative but this is not his area of expertise. As a result, I have changed my preferences to receive all documents sent via US Mail, not electronically. A tragic waste of trees in this day and age but it is that much of a bother to have to sign into my account using my cell phone. Northwestern should have taken that into consideration. If Northwestern Mutual Life made the option available to receive security codes via email; then, I would consider them a five star company. They should not be making the decision of how to receive security codes their decision. That is a decision to be made by the customer.