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Octa has a rating of 4.4 stars from 76 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Octa most frequently mention trading platform, and best broker. Octa ranks 382nd among Currency Trading sites.
This company responds to reviews on average within 19 days
I use Octafx for a while now, and mostly everything is good. I had a problem one time with transaction, and their support team helped me super fast. I guess anything can happen, so its good their customer support is helpful.
Last week I checked my history of trades. I found -50dollars for a deal didnt close it or open it. The deal was buy at 2017 and we all know that on 28.11.2023 gold didnt touch 1966. So in my history says that Buy at 2017closed at 1966.how it happend if gold didnt reach that price... Customer service is bad i contacted them they said they will contact me but no answer for one week. I CONTACTED THEM THREE TIMES.here is a screenshot
I use Octafx for a while now, and mostly everything is good. I had a problem one time with transaction, and their support team helped me super fast. I guess anything can happen, so its good their customer support is helpful.
Last week I checked my history of trades. I found -50dollars for a deal didnt close it or open it. The deal was buy at 2017 and we all know that on 28.11.2023 gold didnt touch 1966. So in my history says that Buy at 2017closed at 1966.how it happend if gold didnt reach that price... Customer service is bad i contacted them they said they will contact me but no answer for one week. I CONTACTED THEM THREE TIMES.here is a screenshot
Words can really describe it. An amazing experience. I'll be so bold as to say octafx is the GOAT
Dear Joshua,
Thank you for your glowing review and for sharing your positive experience with our Octa Trading platform. We're thrilled to hear that you find our services amazing. Your satisfaction is our priority, and we'll continue striving to deliver the best user experience possible. Don't forget to explore our Invite a Friend program to earn commissions by referring your friends to Octa.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
I made a deposit via local transfer and it got rejected after 4 hours, their customer service informed me that it was due to payment processing error and asked me to make another request, which I did. Now the whole day has passed and their customer support keeps giving generic answers that finance department is checking. I regret switching from XM to Octa thinking it will be better with local deposits.
Dear Muhammad Ahsan T,
We apologise for the delayed response and understand your frustration. Thank you for bringing this matter to our attention. We are committed to resolving this issue as quickly as possible, but we need additional information from you. To assist us, please provide your trading account number and deposit ID. You can email these details to support@octafx.com. Once we receive your information, our dedicated team will investigate the matter thoroughly and provide you with an update as soon as possible. We appreciate your patience and understanding.
Kind regards.
Octa Rep.
I have dealt with octaxfx customers service on several occasions, and the way they attend to customers is second to none. Very prudence, attentive and ready to solve your problems as quick as possible always. Honestly, I have never come across this level of human relation elsewhere. However, Octa need to work on his network and server. It is very annoying that each time you want to implement or cancel trade that is going against you or claim a trade that is in your favor, the application will not respond. " Server temporarily unavailable" is the usual response. Octafx please do something about this aspect of your app and you will receive 10 stars. Thanks 🙏 you.
Dear Temitope,
Thank you for your glowing review and for sharing your feedback with our Octa Trading platform. We're thrilled to hear that you've had positive experiences with our customer service team and that you find them to be attentive and efficient in addressing your concerns.
We understand the importance of providing a seamless trading experience, and we apologize for any inconvenience you've experienced with our network and server performance. Rest assured, we're constantly working to improve our systems to ensure smooth and uninterrupted trading for our customers.
We value your feedback and appreciate your suggestions for improving our app's performance. We'll certainly consider your comments as we continue to make improvements.
Thank you again for your kind words and your continued support. If you have any further questions or need assistance, please don't hesitate to reach out to us via live chat or email at support@octafx.com. We're here to assist you anytime.
Kind regards,
Octa Rep.
Octafx is just super amazing. Fast deposit and withdrawal. Customer service is top notch. I love this broker. No single issue since I have been trading with them.
Dear Benedict,
We greatly appreciate your recognition of our efficient payment methods. It brings us immense joy to learn that you are finding value in our services. Your positive feedback will certainly be shared with our dedicated team members and relevant departments, brightening their day as it did mine. Could you kindly share what is your favourite feature at Octa?
To ensure you stay informed about our latest news and promotions, we encourage you to follow us on our social media platforms. Additionally, please feel free to reach out to us via live chat or email (support@octafx.com) for any further inquiries or assistance you may require. Our team is available around the clock and eagerly awaits your response.
Kind regards,
Octa Rep.
I spent months sending messages to this company, but they never responded. I had a significant sum invested with them, and when I tried to withdraw, they didn't respond at all. It's frustrating how they went silent after encouraging me to invest more
Tip for consumers:
i do hope everyone learn from my experience
Dear Liam J,
We apologize for any inconvenience you've experienced. However, without specific details, we're unable to identify your account or address the issue directly. Please reach out to us with your account information, and we'll investigate the matter promptly. Providing excellent service and addressing our clients' concerns are our top priorities. We're committed to resolving any issues you may have encountered. You can always contact us via live chat, DM us from Octa's official social media page, or email us directly at support@octafx.com. Thank you for your patience and understanding.
Kind regards,
Octa Rep.
The support team is doing a very good job but the reason I didn't give 5 star is because there's no phone number to reach you guys.
But all the same kudos for the wonderful work guys😁
Dear Aigbe,
Thank you for the wonderful review; it's always a joy to see it. It gives us more incentive to give you the best service possible. We would love to have your feed back, is there anything that you would want to suggest us to make our services even better and make you rate us even higher?
By the way, for the purpose of keeping our services aligned with your best, we would like to know what is your favourite feature at Octa. For the purpose of keeping you well informed of our most recent news and offers, we respectfully request that you follow our social media channels. If you need any further information or have any questions, live chats and emails are accessible 24/7. We eagerly await your response.
Kind regards,
Octa Rep.
I have traded with a lot of brokers
My honest opinion about octa is very positive:
Spread: good
Deposit and withdraw: instant
Slippage: didn't have any
Leverage:actual
Market buy and sell: good price
Dear Mohammad,
We're delighted that our traders have given very positive opinions about Octa. Thanks for choosing us as your reliable partner. We would greatly appreciate your continued use of Octa. Your support means a lot to us, and we are always here to assist you in any way we can.
Kindly note that you can constantly learn with Octa and master your trading skills using plenty of educational sources we have in place. Please do not hesitate to subscribe to our YouTube channel to watch webinars with experienced traders and participate in our contests there. Feel free to contact us through social media if you have any questions or if there is something we can do for you. We'll be happy to hear back from you.
Kind regards,
Octa Rep.
Customer service at Octa is 24/7 not 24/5 like many trading brokers. They have customer service reps who speak various languages so that everyone is covered.
I also love the OCTA custom trading platform. They utilise many of the Tradingview indicators and charting with OCTA's platform is the same as Tradingview, a condensed version. But what tradingview does not have is SPACE. This shines in their trading platform because you can learn and pick up on the run various trading ideas and trades you might take. Space is very helpful. Executing trades on their platform is very good as well, simple to place TP and SL orders. Well done Octa. The future of trading.
Dear Christopher,
Thank you for sharing your positive feedback with us regarding the Octa Trading platform. We greatly appreciate your high rating and are thrilled to hear that you're enjoying your experience with our platform. Providing exceptional customer service and a user-friendly trading environment are top priorities for us, and we're glad to know that you find our 24/7 multilingual customer service and custom trading platform valuable.
We're constantly striving to enhance our platform and provide the best possible experience for our users. Additionally, we're delighted to inform you about our Invite a Friend program, where you can earn commissions by referring your friends to Octa.
For the latest news and promotions, we encourage you to join our social media platforms. If you have any further questions or need assistance, please don't hesitate to reach out to us via live chat or email at support@octafx.com. We're here to assist you around the clock.
Kind regards,
Octa Rep.
Withdrawals are a bit slower but more secured by checks and balances why people is withdrawing some funds. In my case I am using proceeds for my personal day to day needs.
Dear Roland B.,
Thank you for your feedback and for sharing your experience with our Octa Trading platform. We appreciate your understanding regarding the withdrawal process and the importance of security measures. Rest assured, we prioritize the security of our clients' funds while ensuring efficient service. Your satisfaction is important to us, and we'll continue working to provide the best user experience possible. Don't forget to explore our Invite a Friend program to earn commissions by referring your friends to Octa.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
Amazing for me to use...Last 1 year I am using octafx and really it's services, education, support etc.is good so any one can use octafx
Dear Patabhai!
We really appreciate you taking the time to leave us feedback, and we're thrilled that you find our platform useful. Thank you so much for your kind words. We are delighted to have met your expectations because your satisfaction is our first priority. Every client at Octa receives the best possible service, and hearing that we've been successful in this endeavour always makes us very happy. We are greatly motivated to keep providing outstanding service and to keep getting better with your positive review.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
Experience has been awesome so far. Hope it remains same or even better
Dear PRINCEWILL,
Thank you ever so much for your kind words and positive feedback! We are thrilled to hear that your experience with us has been awesome thus far. Your satisfaction is of utmost importance to us, and we are fully committed to maintaining and even surpassing the level of service you have come to expect from us.
Rest assured, we are continuously striving to improve and innovate so that your experience with us only gets better with time. Your feedback serves as a great encouragement to our team, and we are genuinely grateful for your support. If there is anything at all we can do to further enhance your experience, please do not hesitate to contact us via live chat or by emailing us at support@octafx.com. We are here to ensure your continued satisfaction and look forward to serving you with excellence every step of the way.
Kind regards,
Octa Rep.
Excellent job trusted plate farm. The best trading platform.
Dear Uzma,
Thank you for your positive feedback and for sharing your experience with our Octa Trading platform. We're thrilled to hear that you find our platform to be excellent and trustworthy and that it's the best trading platform for you. Providing a top-notch user experience is our priority, and we're committed to continuously improving our services to ensure customer satisfaction.
We'd like to invite you to join our Invite a Friend program, where you can earn commissions by referring your friends to Octa.
For the latest news and promotions, feel free to connect with us on our social media platforms. If you have any questions or need assistance, please don't hesitate to reach out to us via live chat or email at support@octafx.com. We're here to assist you anytime.
Kind regards,
Octa Rep.
Memang terbaik. Withdraw memang pantas. Tak sampai 1 jam. Kadang2 5 minit pun dah masuk akaun. Octa,,👍
Salam Sejahtera Jan,
Terima kasih diatas rating yang tinggi dan berkongsi maklum balas anda dengan platform Dagangan Octa kami. Kami gembira mengetahui bahawa pelanggan kami mempunyai pengalaman yang baik menggunakan platform kami. Kami akan berusaha lebih keras untuk menyediakan pengalaman pengguna terbaik kepada pelanggan kami. Kami ingin memaklumkan bahawa anda boleh menyertai program "Jemput Rakan" kami di mana anda boleh mendapat komisen apabila rakan anda memulakan aktiviti dagangan dengan Octa.
Untuk terus mendapatkan berita dan promosi terkini kami, sila sertai platform media sosial kami. Anda boleh menghubungi kami melalui sembang langsung atau e-mel di support@octafx.com jika anda mempunyai sebarang soalan tambahan. Kami sentiasa sedia membantu anda.
Salam Mesra,
Octa Rep.
Needed to urgently withdraw funds from account. Was promptly contacted via email to provide an explanation and soon after received the funds in my bank account.
Dear Francis,
We want to thank you for the fantastic review. It's encouraging to hear that you value our customer service. Our support department works around the clock, putting a lot of effort into giving you the greatest service. Therefore, I have no doubt that your feedback will brighten their day. I would forward it to them. How long have you been trading with us?
We request that you follow our social media platforms so that you may stay up to date on our most recent news and promotions. If you need any more details or have any queries, you can contact us via live chat or email (support@octafx.com). We anticipate your response as soon as possible.
Kind regards,
Octa Rep.
<b>OctaFX</b> is a one of the best broker forex in the world. I think this broker has good sevice for all traders
Dear Ajeng S,
Thank you for such a high rating and for sharing your feedback with our Octa Trading platform. We are delighted to hear that our traders give their preference to Octa over other investing platforms. Thank you for choosing us as your reliable partner. We shall strive harder to provide the best user experience to our customers. We're interested in learning more about your tenure as a trader with us and which specific platform features you find most appealing. Additionally, if there are any areas where we can make improvements, please feel free to share your insights.
We would like to invite you to participate in our Invite a Friend program, where you can earn commissions for every lot your friends trade. For more information, please visit this link: https://www.octafx.com/ib/invite-friend/.
To stay up-to-date with our latest news and upcoming promotions, we invite you to follow our social media platforms. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.
Kind regards,
Octa Rep.
Support structure available. There is a feedback available if we want to comment on.
Dear Karen G,
Thank you for your glowing review and for sharing your positive experience with our Octa Trading platform. We're pleased to hear that you've found our support structure to be helpful and that you appreciate the feedback options that are available. Your satisfaction is our priority, and we're committed to providing efficient withdrawal services and ensuring the best user experience possible. Don't forget to explore our Invite a Friend program to earn commissions by referring your friends to Octa.
Join our social media platforms to stay updated on our latest news and promotions. If you have any further questions or need assistance, feel free to reach out to us via live chat or email at support@octafx.com. We're here to help you every step of the way.
Kind regards,
Octa Rep.
Hi, i have been using Octafx for forex trading, such best platform i ever seen. Easy trading and they give 50% to 100% marginally leverage also. Deposits and withdrawal doing quick response. I give 5 star rating this platform
Dear Ashok,
Thank you for appreciating our swift payment methods and the deposit bonus system. We are delighted to know that you are enjoying our services. Your words of affirmation would be shared with the employees and the relevant teams to make their day, just as it made mine. What is your favourite feature on Octa?
We recommend that you follow our social media platforms so that you may stay up to date on our most recent news and promotions. Live chats and email (support@octafx.com) are the two ways you may get in touch with us if you need any more details or have any queries. We are here for you around the clock and anxiously anticipate your response.
Kind regards,
Octa Rep.
Good service 💯 payment is. Prompt
Deposit is timely
At peak hour not satisfactory
Dear CSN M.,
Thank you for your positive feedback and for sharing your experience with our Octa Trading platform. We're glad to hear that you find our payment and deposit services prompt and efficient. We're committed to providing the best user experience possible and will continue to improve our services. Don't forget to explore our Invite a Friend program to earn commissions by referring your friends to Octa.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
OctaFX disappointed with its unreliable platform and poor customer service. Trades often faced execution delays, causing frustration and financial losses. Customer support was unresponsive and lacked resolution skills. Overall, a frustrating experience that lacks the reliability and support crucial for successful trading.
My deposit request was rejected and I was guided properly how to proceed
Dear Ahmed,
Thank you for the excellent review; it's always a joy to know our clients enjoy our services. Your reviews act as an incentive to give you the best service possible. We are glad you are satisfied with our services and were guided properly. We would like to know what is your favourite feature on Octa?
We respectfully request that you follow our social media channels to keep you informed of our most recent news and offers. If you need further information or have questions, live chats and emails are accessible 24/7. We eagerly await your response.
Kind regards,
Octa Rep.
For me its rhe best and begginer friendly broker.
One thing that gave me a hard time is the withdrawal processing😢
Dear Lezidih,
We greatly appreciate your positive review; knowing that you find our platform easy to use brings us immense joy. Your satisfaction is our priority, and your feedback motivates us to continually improve our services. We value your insights and would be grateful for any suggestions you may have to enhance your experience further and earn an even higher rating from you.
We understand and regret any difficulty you may have experienced with your withdrawal. Our finance department typically processes payments promptly, and we are keen to investigate this matter further. To assist us in resolving this issue, could you kindly provide us with details such as your trading account number and the withdrawal ID?
On a lighter note, we're curious to learn about your favorite feature on Octa. Additionally, to ensure you stay updated on our latest news and offers, we kindly invite you to follow our social media channels. Remember, our live chat and email support teams are available 24/7 should you require further assistance or have any questions. We eagerly await your response.
Kind regards,
Octa Rep.
Great service as the process was smooth.keep up the good work and hope to see more great bonuses
Dear Sathas,
Thank you sincerely for taking the time to share your positive experience with us. We are thrilled to hear that you found our service to be great and that your overall experience was smooth. Delivering seamless and efficient service to our valued clients like yourself is always our top priority, and we are delighted to learn that we have met your expectations.
Your encouraging words are a source of motivation for our team to continue striving for excellence in all aspects of our service delivery. Rest assured, we remain committed to maintaining the high standard of service that you have come to expect from us. Additionally, we are glad to hear that you appreciate our bonuses, and we are constantly working on providing our clients with even more attractive offers and promotions. Your feedback serves as valuable encouragement for us to continue enhancing our bonus programs to better meet your needs and expectations.
If you have any further feedback, suggestions, or inquiries, please feel free to reach out to via live chat or by emailing us at support@octafx.com. Your input is highly valued, and we are always eager to hear from our clients as we continuously work towards improving our services.
Kind regards,
Octa Rep.
LESS THAN 2 MTHS I AM FACING BLOCKING ON WITHDRAWAL FROM MY OWN ACCOUNT ON OCTAFX. EVEN AFTER EXPLAINED, THEY WILL ASKED THE SAME Qs AND CREATE NEW DIFFICULT JUST TO STOP YOU ON WITHDRAWAL.
FIRSTLY THEY WILL DENIED IN RECEIVING THE REQUESTED STATEMENT AND AFTER THAT THEY SAID THEY CANT FIND THE TRANSACTIONS ON THE STATEMENTS EVEN WAS OBVIOUSLY THERE, THEN THEY WILL SAID THEY CANT SEE IT.
AFTER WITH ALL THE EVIDENCES PROVIDED, THEY WILL COME OUT WITH DIFFERENT DATE OF STATEMENT REQUEST AND IS OBVIOUS THAT WAS EXPLAINED IN MULTIPLE TIMES STATEMENT DATE CUT OFF.
* Octa attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Okiju
We regret that we haven't responded to you earlier. We understand that you may be feeling frustrated and we appreciate you bringing this matter to our attention. We hope to resolve this issue as soon as possible. In order to do so, we would need more information from you. Specifically, we request that you provide us with your trading account number and withdrawal ID. You can email us these details at support@octafx.com. Once we receive your information, our dedicated team will carefully investigate the matter and provide you with an update as soon as possible. Thank you for your patience and understanding.
Kind regards,
Octa Rep.
Gain trust and grow your business with customer reviews.
Octa is an international broker that has been providing online trading services worldwide since 2011. It offers commission-free access to financial markets and a variety of services already utilised by clients from 180 countries with more than 40 million trading accounts.
The company is involved in a comprehensive network of charitable and humanitarian initiatives, including the improvement of educational infrastructure and short-notice relief projects supporting local communities.
Octa has also won more than 60 awards since its foundation, including the ‘Best Online Broker Global 2022’ award from World Business Outlook and the ‘Best Global Broker Asia 2022’ award from International Business Magazine.
Octa provides several educational and training tools for beginners as well as expert traders. You can always use the option of starting with a demo account to test all features available. In addition, Octa team currently holds different types of educational activities on our Youtube channel, including workshops, seminars and live trade sessions in different languages.
Octa is powered by its own trading platform - OctaTrader, MetaTrader 4 and MetaTrader 5 trading platforms renowned for their security and compatibility with both desktop and mobile across all popular operating systems. Traders may also use the Octa Trading App, which is available on Google Play and App Store for free.
As a broker, Octa offers more than 200 trading instruments, including:
- CFDs on stocks
- Currency Pairs
- Gold and silver
- Commodities
- Indices
- Cryptocurrencies.
The company’s customer support team works 24/7 and speaks English, Hindi, Urdu, Indonesian and Malay. Clients may address it via the following channels:
- Live Chat on the Octa website
- Email (support@octafx.com).
Dear Ethan,
We want to thank you for the fantastic review. It's encouraging to hear that you value our customer service. Our support department works around the clock, putting a lot of effort into giving you the greatest service. Therefore, I have no doubt that your feedback will brighten their day. I would forward it to them. How long have you been trading with us?
We request that you follow our social media platforms so that you may stay up to date on our most recent news and promotions. If you need any more details or have any queries, you can contact us via live chat or email (support@octafx.com). We anticipate your response as soon as possible.
Kind regards,
Octa Rep.