• Okra and Molly

Okra and Molly

Overview

Okra and Molly has a rating of 4.5 stars from 518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Okra and Molly most frequently mention birthday cake, customer service, and peanut butter. Okra and Molly ranks 7th among Pet Supply sites.

  • Service
    40
  • Value
    40
  • Shipping
    41
  • Quality
    39

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 76%
Positive
19
Neutral
2
Negative
4
124
See all photos

What reviewers want you to know

Positive highlights

  • They packaged the product so well & my puppies 1st Birthday cake was absolutely adorable!

Critical highlights

  • Very unprofessional response from customer service.
How would you rate Okra and Molly?
Top Positive Review

“Fantastic Experience Start to Finish!”

Douglas C.
1/3/24

My bull terrier Tucker's birthday is still a few months away. But, I thought I would take a look at the Okra and Molly website where I ordered his cake last year because the whole experience from start to finish with this small company was fantastic. I bring up the website and start to scroll and what do I see? Tucker! The picture of him last April getting ready to dive into his Okra and Molly Birthday Cake! If you have a dog, and want to celebrate his or her birthday, I highly recommend Okra and Molly. Shipping is fast, the Birthday Cake and other items are high quality, the cakes are sold at an excellent price, and the staff is friendly and just all around excellent. Tucker gives them 2 paws up, he said he would give them all 4 but he doesn't want to fall over!

Top Critical Review

“Will not order again they use usps and way to call and talk to this company its all by email.”

Lori W.
11/8/23

I received an email saying the cakes were delivered. They were nowhere to be found or in the mailbox. There is no way to contact this company if there is a problem. As they make sure not to list a phone number for questions. This one is on me for choosing this business but it won't happen again. This is not me being rude but you should have better customer service that this.

Reviews (518)

Rating

Timeframe

Other

Reviews that mention popular keywords

birthday cake (89) customer service (70)
Thumbnail of user douglas.cole95
1 review
0 helpful votes
January 3rd, 2024

My bull terrier Tucker's birthday is still a few months away. But, I thought I would take a look at the Okra and Molly website where I ordered his cake last year because the whole experience from start to finish with this small company was fantastic. I bring up the website and start to scroll and what do I see? Tucker! The picture of him last April getting ready to dive into his Okra and Molly Birthday Cake! If you have a dog, and want to celebrate his or her birthday, I highly recommend Okra and Molly. Shipping is fast, the Birthday Cake and other items are high quality, the cakes are sold at an excellent price, and the staff is friendly and just all around excellent. Tucker gives them 2 paws up, he said he would give them all 4 but he doesn't want to fall over!

Products used:
Made from scratch dog birthday cake, dog birthday tie.

Service
Value
Shipping
Quality
Thumbnail of user sayeedam
2 reviews
0 helpful votes
April 4th, 2024
Verified purchase

Our dog Shah's birthday was in February, and we ordered a cake for his 8th birthday. The cake came out perfectly, and he enjoyed it until it was gone. The design was perfect for our boy and his sister, Raya to share. Thank you for making his 8th birthday special!

Service
Value
Shipping
Quality
Thumbnail of user cindyb842
2 reviews
0 helpful votes
April 4th, 2024
Verified purchase

WE have purchased a Birthday Cake Subscription for our English Bulldog for her 1st Birthday and we just had her 8th celebration. We love that it is easy to customize if needed and can make adjustments as needed for dates and delivery location.

Service
Value
Shipping
Quality
Thumbnail of user loriw1003
1 review
0 helpful votes
November 8th, 2023
Verified purchase

I received an email saying the cakes were delivered. They were nowhere to be found or in the mailbox. There is no way to contact this company if there is a problem. As they make sure not to list a phone number for questions. This one is on me for choosing this business but it won't happen again. This is not me being rude but you should have better customer service that this.

Tip for consumers:
I do not recommend them

Products used:
Custom cakes for a birthday party.

Service
Value
Shipping
Returns
Quality
Thumbnail of user teodorod7
1 review
0 helpful votes
September 24th, 2022
Verified purchase

They charged me double on my order and claims it was a technology error on their side. On top of that, the representation of this company is awful and they don't take responsibility of their actions. They are unprofessional and don't care about their customers concerns. Very unprofessional response from customer service. I highly recommend anyone taking their business elsewhere.

Products used:
Birthday cake for my Pet

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbarar2693
1 review
0 helpful votes
September 9th, 2023

I am so happy I found Okra & Molly! Excellent customer service, the cake arrived on time and in perfect condition!

Products used:
Birthday Cake

Service
Value
Shipping
Quality
Thumbnail of user gwendolynl89
1 review
0 helpful votes
March 1st, 2023
Verified purchase

We found Okra and Molly by coincidence and have been ordering ever since. We have 2 dogs and make it a point to order their cakes every em year for their bday. We've tried both flavors and they're always a hit. Our dogs even share with their friends who all love the cake as well. The cakes look amazing too which helps us feel like we're spoiling our Dillon and Darcy who deserve all the spoiling in the world!

Thumbnail of user janvee.gooo
1 review
0 helpful votes
June 29th, 2023
Verified purchase

We purchased the peanut butter and pumpkin balloon cake for his 3rd birthday and he absolutely loved it. He devoured it. The packaging was super cute! The only issue I had was that the large birthday ribbon I got, there was no way to put it on him. So I had to grab one of his bandanas to put it on him. Other than that, it was amazing and I'll be purchasing here from now on!

Products used:
Blue ribbon and the cake

Thumbnail of user hayleyr31
1 review
0 helpful votes
February 23rd, 2021

When our order was delayed due to weather (nobody's fault!), I emailed O&M to inquire about picking it up from them directly since we are based in Nashville. Not only did they reply promptly but they offered to hand deliver a fresh, backup cake for our girl that very day! The original cake ended up arriving only a day late and was still fresh - both designs were absolutely beautiful and I highly recommend Okra & Molly for any reason to celebrate your pup!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferg1467
1 review
0 helpful votes
April 15th, 2021
Verified purchase

From the second I reached out to get some upfront info, to the moment the box arrived on my doorstep - everything was seamless and stress-free. The Okra and Molly team was quick to answer my questions via email prior to me placing the order, and were incredibly clear about shipping and production time. In addition to fantastic customer service, the cake itself was beautiful. This may have been the first time I ordered from them, but it certainly won't be my last. 11/10 recommend them for your pup's special day.

Tip for consumers:
Share exactly what you want. The team is great and will work with you to get your perfect product.

Products used:
Custom Cake

Service
Value
Shipping
Quality
Thumbnail of user morganp205
1 review
1 helpful vote
February 1st, 2023
Verified purchase

My pups absolutely love when their birthdays come around. The cakes come looking SO nice. The dogs sniff the box as soon as it gets delivered. They love the taste. We give it to the dogs for a couple days as they are big. They are a great price. We will always celebrate our dogs birthday with Okra and Molly cake. Thanks for being so great and convenient

Thumbnail of user rebeccaj672
1 review
1 helpful vote
July 14th, 2021

This is my second time ordering a bday cake for my pup from Okra and Molly and yet again they did not disappoint. The design was so cute! My pup loved it! They complete and ship their orders fast and I love that they include a cute little birthday hat for my doggo. I got so many compliments on the cake when I posted a photo to social media. Thanks for being such an awesome company! You've made a lifelong customer out of me!

Service
Value
Shipping
Quality
Thumbnail of user victoriah455
1 review
0 helpful votes
August 15th, 2021
Verified purchase

Guys, I apologize for messing up yesterday. I posted a review for Cubby, and I didn't realize that I only gave 1 star. This is an amazing company to do business with. I was very impressed with the cake, as was my dog :) Great quality all around! Thank you for helping us celebrate a very important day! We will be purchasing from Okra and Molly again!

Products used:
A La Mode, peanut butter pumpkin square with white icing (birthday cake)

Service
Value
Shipping
Quality
Thumbnail of user michaeld6708
1 review
0 helpful votes
October 1st, 2023
Verified purchase

My dog absolutely loves their cakes. I get him one every year on his birthday. There easy to order, arrives fast, and reasonable priced. Very pleased.

Thumbnail of user jessicaj1756
1 review
0 helpful votes
August 1st, 2023
Verified purchase

Okra and Molly cakes are adorable and they can do almost any design you would like! They are also delicious, my dog loves them! Highly recommend for a personalized party for your pups!

Thumbnail of user frenchiemomg
1 review
0 helpful votes
August 1st, 2023
Verified purchase

This is the second time I've ordered a cake from Okra and Molly for my fur-baby's birthday PAW-TY and both times they did NOT disappoint. The cakes were made with safe flavorful ingredients, on time, moist, well wrapped and enjoyed by all the fur-kids. Will definitely order again in the future!

Thumbnail of user rachele630
1 review
0 helpful votes
January 4th, 2023
Verified purchase

Great experience all around! The order arrived exactly when it was scheduled and the cake was so cute! My puppy absolutely loved his birthday cake! We can't wait to order another one next year.
Thank you for helping to make his birthday special!

Thumbnail of user jenniferb3651
1 review
1 helpful vote
April 10th, 2022

We have purchased numerous birthday cakes and Gotcha Day cakes through the past several years, and every single one was expertly decorated, on time, and apparently delicious as they were snarffed down! Thank you for the cute ideas & quality products I can't find anywhere else!

Tip for consumers:
Look all through the website to see all the choices.

Products used:
Several cakes & toys.

Service
Value
Shipping
Quality
Thumbnail of user nantheboss
1 review
0 helpful votes
May 23rd, 2023
Verified purchase

I was nervous because I had never ordered a cake sight unseen. I ordered it in March for May 23rd. I was so nervous I even sent an email last week confirming I was in the queue (sorry). It was delivered today, which was so awesome and it was beautiful. I ordered it for a 12YO special needs bulldog and the owner got it and was so happy and SO WAS I! Thank you

Thumbnail of user annes1011
1 review
7 helpful votes
June 25th, 2021

I've never in my life had an experience like this. Nor have I ever written a review that's even remotely negative for any establishment. The person literally screamed at me on the phone for emailing too much about a missing order — but they never replied to any emails with any updates. Their customer service and communication is, as others have noted here, horrible. I'm at a loss. All I can say is, go somewhere else.

Thumbnail of user johnb768
John B. – Okra and Molly Rep

Correct, we don't always get to respond asap if you send several emails beginning at 9pm at night and going to 10am the following day when we start our day at 9am. Our priorities are getting your cakes out on time, not dealing with a customer's repeated harassment and social media attacks. We are not Amazon or robots.

Thumbnail of user mayab148
1 review
0 helpful votes
February 1st, 2024
Verified purchase

The cake came in perfect condition and had my dogs name on it. The only thing that wasn't the best was that the cake came a day late. Overall though it was a great experience.

Thumbnail of user michelleg2433
2 reviews
0 helpful votes
September 1st, 2023
Verified purchase

We ordered a cake at the last minute for our new puppy that was turning one. Shipping was fast, the cake was great and our girl loved it!

Service
Value
Shipping
Quality
Thumbnail of user nathalieg92
1 review
0 helpful votes
September 2nd, 2022

I searched through Instagram for dog cakes and came across their page. My dog's birthday theme was an avocado theme and my vision was to replace the avocado middle bone for a paw figure bone and they nailed it! My dog loved the cake and my vision was exact. I ordered my cake one week in advance and it arrived on the exact date i loved it

Thumbnail of user amyc464
1 review
2 helpful votes
January 26th, 2019

This cake was sooo cute! I customized it and loved it! I ordered it to come on the 24th, since their website said it would get there by the day of, sometimes even a day before. It did not come until the afternoon of the 26th... which was right after her puppy party...

I will probably order again next year, but order a week before I need it... I know they ship USPS which is notoriously late... so not completely their fault.

Thumbnail of user marceedesl
1 review
0 helpful votes
August 22nd, 2023
Verified purchase

Cakes are always perfect and always arrives within the scheduled timeframe.

Service
Value
Shipping
Quality

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From the business

We're a dog cake bakery providing holiday, birthday, and adoptiversary cakes to owners who want to celebrate with their best friend. Also includes dog toys.

Company Representative

Thumbnail of user johnb768
John B.
Typically does not respond to reviews

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