oneforty

Good stuff. It takes time to find the perfect blend of tools to manage your social media marketing and customer service campaigns, but oneforty makes it much easier by putting them all in once place with reviews from knowledgeable people. They also have a great blog that is active and very much worth reading. I did have one issue with their website, but their response to it blew me away. I am almost glad I had the problem because it showed me that there's an awesome team behind this cool site. I wrote in and reported the bug I found, got a very professional response within a few hours, and then a response later on in the day confirming that they were able to reproduce the issue. I was warned that it might take awhile to fix, but within a few business days I had an email from their VP of Engineering confirming that the fix had gone out. That's great customer service and an efficient dev team. Sounds like another company I know of... ;)