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I purchased a Predator Rolling tackle box from them and after one trip it started to tear. I contacted Outkast fishing and there customer service is horrible. They automatically had there own opinion on how I abused it without even seeing the damage. They gave me an option to purchase another one at a discounted price. They were very rude, and arrogant and kept giving me different scenarios on how I damaged it without anything to back it up since they never even seen the tackle box until I sent them pictures. Then after the pictures they made up another scenario how I damaged it. Completely ridiculous to assume something without anything to base there assumptions on. After many unprofessional emails from them I just went ahead filed a claim with my Visa company. I advise to stay away from Outkast fishing tackle in Seal Beach, Ca. They is absolutely no customer service at all. If they had a negative rating I would have given it to them.
Terrible customer service. When I tried to return a tackle bag that was defective in my opinion, i had to pay to send it back. The company then charged me for the postage to send it to my home. That was supposed to be free. They do not work with you. I would never buy from them again.
I called and orderd a reel paid $320 for it they said they would email me my tracking # that day its been 4 days no email and no answer when i call them i think i just got screwed!
Unforunately we just saw this message online. We have never ripped anyone off. We looked in this customers account, and we replied to each of his emails. When he ordered the reel, we told him the reel was on back order and would ship the following week. He choose to cancel the order a couple days later and that is what was done.
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Outkast Fishing Tackle
Norman initially emailed us staying the tackle bag was defective. Based upon his complaint, it appeared to be a user error and not a defect. We tried to help him by email and phone. After several several ridiculous emails by Norman, we asked him to mail it back for inspection. He was promised a refund for bag and all shipping fees if the bag was in fact defective. When it came down to it, he tried to keep the bag. Norman demanded we give him a full refund and when that posted to his card, we were to send him a call tag. Only then would he return the bag. We told him we would not issue him a full refund and send a call tag because then he probably wouldn't return the bag. Norman tried to do a credit card charge-back while he still had the brand tackle bag in his possession. The credit card company made him return the bag if he wanted a refund (obviously they saw right through him too). Norman ultimately sent us the bag knowing he would be fully responsible for shipping fees if there was no defect. His complaint had no merit. We issued him a credit for what was due within minutes of us receiving the return. Now complaining that he had to pay the shipping which he knew about ahead of time. If you notice, his post says "tackle bag that was defective in my opinion". His opinion was incorrect. There was no defect.