• Pacas

Pacas

Overview

Pacas has a rating of 4.46 stars from 1,214 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pacas most frequently mention compression socks, shopping experience, and fast delivery. Pacas ranks 5th among Clothing Other sites.

  • Quality
    66

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.7%
Positive
461
Neutral
32
Negative
39

Instant Feedback

26,945 reviews

29
See all photos

What reviewers want you to know

Positive highlights

  • After trying several different compression socks I was delighted to get my first pair of Pacas.
  • Like the black crew socks I ordered last winter and the colorful no show socks I just received.

Critical highlights

  • Got the wrong pair of socks and have never heard back from customer service.
  • The only option is to send an email — no customer service phone number at all.
How would you rate Pacas?
Top Positive Review

“Sizing”

Jessamine S.
3/24/24

Held my order over 24 hours. Did not have to re-do. AND easily able to change from one discount to a higher discount code after that 24+ hrs WITHOUT having to re-do. YAY & THANK YOU, Pacas! Once my order arrived, I found the S-M compression socks a good fit. I was concerned about that. However, the S-M in the No Show are too small. They compress my toes & make them hurt. I wish I could exchange for L in that style. Interestingly, the Low Cuts in S-M are wonderful!

Top Critical Review

“Your website keeps giving me odd errors in two different...”

James R.
1/24/24

Your website keeps giving me odd errors in two different browsers (Chrome and Firefox). Tried to tell me for example that my own homw was an invalid shipping address...same one I use in Amazon, and you DID allow me to pay via Amazon. First browser would not go past the Shipping Method button...again same browser I use for everything else including Amazon. The socks are nice, but I almost gave up as not worth my time.

Reviews (1,214)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (246) compression socks (358) crew socks (173) shopping experience (303) phone number (77) credit card (121)
Thumbnail of user marissas199
1 review
0 helpful votes
March 23rd, 2024
Verified purchase

I am a home instruction teacher for a large school district. I was given a child to homeschool that has autism and his parents have had a very hard time finding him socks he will keep on his feet to wear due to texture, material issues he has. He would get so upset that there were days I had trouble teaching him because he was so fixated on unhappy he was wearing the socks his parents had given him. I said to myself, why not get him to try the Pacas socks I bought my boyfriend for Christmas last year that he loves so much from your company. They are made with the finest alpaca wool, so very soft to the touch, warm, and comfortable. I wasn't sure how his mother would react to this but I just gave it a go. She ok'd me in purchasing the socks and I also bought myself a pair because we were going to try them on together and was so very excited about that. I received the package a week later and excited to bring it to him. I waited to open it in front of him so we both are involved in this new sock journey. I open the package and take out his pack of socks. He was smiling from ear to ear. I proceeded to tell him to feel them, put the one sock over your hand to feel inside. He was so excited and couldn't believe how soft the sock was. He proceeds to put them on and wow... I had tears in my eyes...he turned to his mother and told her how great they felt, how all socks should be like this and he's never taking them off...she had tears in her eyes, too. Netherless, we had a very good home school instruction due to him feeling good about himself and he was wearing socks that didn't trigger any defiant behaviors due to the texture or materials used to make his previous socks. I was overjoyed knowing that I have truly made a difference in his and his family's life due to quick thinking and helping a student whom is just so precious to me. Being his teacher has brought me so much joy and I know I have given him that as well. Thank you Pacas for your amazing socks...and my student says thank you, too!

Reason I chose this business:

So I can give them to myself and my nephew.

Thumbnail of user susanw3758
1 review
0 helpful votes
December 8th, 2023
Verified purchase

You worked to fix my problem of not getting a complete order in a timely manner. Thanks so much!

Reason I chose this business:

For Christmas preo.

Service
Thumbnail of user danal555
2 reviews
0 helpful votes
April 14th, 2024
Verified purchase
• Updated review

Fast checkout. Used my 25% dicount code and saved. Thank-you. Husband really loves these socks as do I. These are a great product.

Reason I chose this business:

Husband needed some new ones and I had gotten him these for Christmas and that is the kind he wanted again. They last longer than others he has tried and they are very comfortable too.

WAS GOOD fast checkm out
November 25th, 2023
Verified site experience
• Previous review
Reason I chose this business:

BUYING HUSBAND SOME SOCKS

Seemed like a good checkout process so far
November 25th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Wanted some soft socks

Thumbnail of user roxanem26
1 review
0 helpful votes
April 17th, 2024
Verified purchase

You offer some attractive discounts, but then when one tries to use them, they cannot be used. That's really disappointing.

Reason I chose this business:

Wanted to try something new

Thumbnail of user patricias4470
1 review
0 helpful votes
November 1st, 2023
Verified purchase
• Updated review

I was hoping to use Amazon card but that didn't work, so I used a different credit card.
As for my socks, I LOVE THEM! They feel fabulous on my feet, and not hot and sweaty. I definitely want to buy more when I can afford it.

Reason I chose this business:

I needed some new socks. All of my old socks have holes in them!

I could not get my Amazon Pay account to work properly,...
October 29th, 2023
Verified site experience
• Previous review

I could not get my Amazon Pay account to work properly, so I had to use another option.

Reason I chose this business:

I need some new socks. All of my old socks have holes in them!

Thumbnail of user jessamines4
1 review
0 helpful votes
March 24th, 2024
Verified purchase
• Updated review

Held my order over 24 hours. Did not have to re-do. AND easily able to change from one discount to a higher discount code after that 24+ hrs WITHOUT having to re-do. YAY & THANK YOU, Pacas!
Once my order arrived, I found the S-M compression socks a good fit. I was concerned about that. However, the S-M in the No Show are too small. They compress my toes & make them hurt. I wish I could exchange for L in that style. Interestingly, the Low Cuts in S-M are wonderful!

Reason I chose this business:

Love these socks! So good for my sensitive toes & foot pads! Feels like a splurge at these prices but with the discount, it made it a VERY PRACTICAL purchase because I can walk so much better in them!

Held my order over 24 hours
March 3rd, 2024
Verified site experience
• Previous review

Held my order over 24 hours. Did not have to re-do. AND easily able to change from one discount to a higher discount code after that 24+ hrs WITHOUT having to re-do.

Reason I chose this business:

Love these socks! So good for my sensitive toes & foot pads! Feels like a splurge at these prices but with the discount, it made it a VERY PRACTICAL purchase because I can walk so much better in them!

Thumbnail of user angelab2901
1 review
0 helpful votes
June 21st, 2023
Verified purchase

Only issue is that there is not a place to put the coupon code before paying with paypal

Reason I chose this business:

Wool in socks. Less stink.

Thumbnail of user colinb387
1 review
0 helpful votes
November 24th, 2023
Verified purchase
• Updated review

I have many pairs of socks and sweaters, light clothing, but So Cozy and keep me so warm!
It's all I'll wear in the winter.

Reason I chose this business:

House slippers to keep my feet warm.

I'm so warm and cozy, they feel like pajamas!
January 29th, 2023
Verified site experience
• Previous review

I'm so warm and cozy, they feel like pajamas!
I love the sweaters and socks. The clothing is light, cozy and warm!

Reason I chose this business:

I love my other sweater so much I wanted a second one!

I love the socks so I bought my kids socks and myself...
December 25th, 2022
Verified site experience
• Previous review

I love the socks so I bought my kids socks and myself a sweater.

Thumbnail of user kaitya1
1 review
0 helpful votes
December 3rd, 2023
Verified purchase
• Updated review

I went to a small shop at the Commons in travercity mi. And found these socks. They were fuzzy socks and the softest I've ever had.
I just purchased 3 pairs online. Maybe it was because the werent fuzzy. But they weren't as soft as my other pair. Don't get me wrong. They are heavy soft socks. Made extreamly good. Well worth the price. And they were soft. Just not what I was expecting.

Reason I chose this business:

I was these last year at a shop in travescity. Wanted them for gifts

Had me confirm it's me 4 times
November 30th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I was these last year at a shop in travescity. Wanted them for gifts

Thumbnail of user evelynm807
1 review
0 helpful votes
April 5th, 2024
Verified purchase

I made purchases at Christmas this year of socks for the Males in Family and they liked them very much. I thought I would like them for myself I will let you know after wearing them for awhile. I am a 94 yr old senior and am not hard on my socks. Have not bought new ones for quite so time. It's like giving a gift to myself.?

Thumbnail of user virginiab631
4 reviews
0 helpful votes
December 10th, 2023
Verified purchase
• Updated review

I had good experience with Pacas...good products and good delivery service. The only concern I have is that I tried to take advantage of a 20percent discount which would not calculate at the time of checkout. I sent a message asking if they could somehow fix the 20 percent discount for me but I never got a reply. Other than that, I really like the company and their products.

A 20 percent discount that would not calculate when checking out. Sent a message but got not response.

Reason I chose this business:

They are such good socks. My brother loves them.

Service
I hate that I missed all the sales
November 29th, 2023
Verified site experience
• Previous review

I hate that I missed all the sales. I clicked on the 20% off link and it did nothing for me. It did not calculate in my order. I clicked on the link and it stated I would get an email but I never got the email. Is there someway I can get the 20% off of this order?

Reason I chose this business:

They are such good socks. My brother loves them.

Thumbnail of user sandrah2889
1 review
0 helpful votes
January 6th, 2024
Verified purchase
• Updated review

I could log in. And I had a hard time with your discount.
But after getting them. They are wonderful. Very cozy.

Reason I chose this business:

Always wanted some and I heard they are wonderful

I could log in
January 2nd, 2024
Verified site experience
• Previous review

I could log in. And I had a hard time with your discount.

Reason I chose this business:

Always wanted some and I heard they are wonderful

Thumbnail of user garryk62
2 reviews
0 helpful votes
May 9th, 2023
Verified purchase
• Updated review

Ok honestly % view of Pacas. As in the title I was very skeptical about the sock and what the big to do about them as I had heard and tried many before always disappointed. Well, I can say Pacas has changed my outlook! Pacas are so comfy and dry. I am in work boots 14 hrs a day six days a week. All I can say is thanks Pacas have made a huge difference in my comfort level throughout the work day

Reason I chose this business:

The reason was because I Love Alpacas

Yeah yeah yeah
April 28th, 2023
Verified site experience
• Previous review
Code offers are tricky to navigate and product is on...
March 22nd, 2023
Verified site experience
• Previous review

Code offers are tricky to navigate and product is on the expensive hope they live up to hype

Thumbnail of user stacyb477
2 reviews
0 helpful votes
May 29th, 2022
Verified purchase

Have ordered before and love the socks! Took awhile to receive order but all good

Thumbnail of user beulahm25
1 review
0 helpful votes
November 28th, 2022
Verified purchase

This is my third order, two for me and 1 as a gift. The socks are amazing soft and keep my feet warm. Better than any socks I have worn.

Reason I chose this business:

I needed more for me. I love the quality and texture.

Thumbnail of user charleneo68
1 review
0 helpful votes
December 27th, 2023
Verified purchase
• Updated review

Package arrived ripped and chewed up with the wrong items inside. My first and also last time ordering from Pacas. It was impossible to reach customer service!

Reason I chose this business:

Recommendation from another

Took 4 attempts to process
December 12th, 2023
Verified site experience
• Previous review
Thumbnail of user marym6382
1 review
0 helpful votes
February 14th, 2023
Verified purchase
• Updated review

Love the socks. So many colors and patterns and styles. No shrinking, wash up great

Reason I chose this business:

Love these socks because of the 25% off I was able to order more. Fit great wash up great. So soft

Second order
February 4th, 2023
Verified site experience
• Previous review

Second order. Went smoothly

Reason I chose this business:

Love these socks because of the 25% off I was able to order more. Fit great wash up great. So soft

Socks
December 12th, 2022
Verified purchase
• Previous review

Recieved my first ordefaster than expected as it's Christmas and I ordered late. Still waiting on a second order placed at a later date. Fingers crossed. Love the socks. So soft. Can't wait to wear mine

Thumbnail of user patriciad2140
2 reviews
0 helpful votes
May 12th, 2023
Verified purchase
• Updated review

It's easy. Only problem is that their CODE never works for what I buy.

I love my socks :)

Reason I chose this business:

Because I love the feel of the Paca socks. I bought 2 pairs before.

It's easy
May 2nd, 2023
Verified site experience
• Previous review

It's easy. Only problem is that their CODE never works for what I buy.

Reason I chose this business:

Because I love the feel of the Paca socks. I bought 2 pairs before.

It was very easy to select the items I wanted
February 17th, 2023
Verified site experience
• Previous review
Reason I chose this business:

For the softness of the socks. And curiosity.

Thumbnail of user terrij227
1 review
0 helpful votes
December 16th, 2022
Verified purchase

I have been considering a Pacas throw for about a year. I finally decided it was time to buy now that the winter cold was back and Pacas had restocked. I am so happy I finally bought this soft, warm throw and can share it with household members. This will be my new go to!

Reason I chose this business:

I've purchased Pacas socks before for friends, family and myself. We love Pacas socks and I imagine we will love the throw just as much.

Thumbnail of user brendand111
1 review
0 helpful votes
December 10th, 2022
Verified purchase

Shopping is easy. Made in USA. For son in NYC who is on his feet all day. Great Reddit reviews too!

Service
Thumbnail of user marys6305
1 review
0 helpful votes
September 12th, 2023
Verified purchase

My friend gave me a pair for my birthday and I am so glad that she did. Your socks are amazing!

Reason I chose this business:

Because I received these as a gift and absolutely love them!

Thumbnail of user suziet34
1 review
0 helpful votes
February 3rd, 2023
Verified purchase
• Updated review

Delivery much better. It's still very hard to follow the pathway. I would suggest you get a couple of real consumers and get their feedback on the processes. Socks are wonderful, of course!

Reason I chose this business:

I love your socks!

Your socks are lovely but the shopping, customer service...
February 23rd, 2023
Verified site experience
• Previous review

Your socks are lovely but the shopping, customer service is awful. I hope you have addressed the issues and learned some lessons!

Reason I chose this business:

I love your socks!

Mobile app is a bit challenging especially when trying...
December 26th, 2022
Verified site experience
• Previous review

Mobile app is a bit challenging especially when trying to place order with coupon. Socks are wonderful!

Reason I chose this business:

Love the socks and I want to share with family members

Thumbnail of user gloriaa39
3 reviews
0 helpful votes
April 7th, 2024
Verified purchase
• Updated review

I really love these socks but unfortunately they are so tight at the top it causes my feet to swell and I have to take them off after awhile.

Reason I chose this business:

I Bought this brand previous, plus got a discount code so decided to get more.

Quick and easy
March 27th, 2024
Verified site experience
• Previous review
Reason I chose this business:

I Bought this brand previous, plus got a discount code so decided to get more

Thumbnail of user terrancep47
1 review
0 helpful votes
December 2nd, 2023
Verified purchase

Easy to shop and can't wait for my socks. Good to know some are being donated also.
Socks arrived and they are fantastic.

Reason I chose this business:

Saw an ad and as I play golf all year round, was looking for something to keep my feet warm.

Thumbnail of user lynns1105
1 review
0 helpful votes
September 11th, 2022

These items are so soft. My husband even said he likes them... best socks I ever ordered. The throw so soft and all the items came pretty fast. Oder some, you won't be sorry. AWESOME!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user ammaray1
Ammara Y.
Typically does not respond to reviews

How do I know I can trust these reviews about Pacas?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Pacas?