• PaintScratch

PaintScratch

Overview

PaintScratch has a rating of 4.53 stars from 2,736 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PaintScratch most frequently mention color match, clear coat, and customer service. PaintScratch ranks 7th among Auto Accessories sites.

  • Service
    210

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.9%
Positive
1,271
Neutral
68
Negative
123

Instant Feedback

4,144 reviews

19
See all photos

What reviewers want you to know

Positive highlights

  • Very easy to order factory paint code aerosol cans.
  • Web site worked like it should - amazing in this day and age.

Critical highlights

  • The paint color matches really good but it's a bummer you have to spend 60 to 80.00 dollars on little 2oz.
  • Contacted customer service and just got emailed and no paint!
How would you rate PaintScratch?
Top Positive Review

“Perfect match”

Thomas D.
4/14/24

71 Chevy Nova barn find needed some touch up here and there and the match to 40+ year old original GM citrus green was amazingly accurate. Let it dry for a week and hit it with polishing compound and a rotary buffer and it blended together seamlessly. Thanks. You guys saved me from a complete redo paint job

Top Critical Review

“Paints don't match oem touch up paint”

George C.
4/22/24

Stay away. Can't match oem touch up paint even if color codes are the same. Wrong base and wrong flake size.

Reviews (2,736)

Rating

Timeframe

Other

Reviews that mention popular keywords

paint code (146) web site (90) color code (68) spray cans (83) paint color (185) customer service (105) paint scratch (132)
Thumbnail of user thomasd2805
1 review
0 helpful votes
April 14th, 2024
Verified purchase

71 Chevy Nova barn find needed some touch up here and there and the match to 40+ year old original GM citrus green was amazingly accurate. Let it dry for a week and hit it with polishing compound and a rotary buffer and it blended together seamlessly. Thanks. You guys saved me from a complete redo paint job

Reason I chose this business:

Single stage match in a rattle can for a good price

Thumbnail of user victoriah1067
1 review
0 helpful votes
January 24th, 2024
Verified purchase

I was able to easily find my paint color on the website and even make changes shortly after my order since I noticed an error. The paint came in the mail two days earlier than expected! The color matches perfectly 👌 slightly different since my paint is original 2007 and has faded. So happy with my cute touch up kit. Thank you!

Reason I chose this business:

Right price and great reviews

Thumbnail of user bethanyb237
1 review
0 helpful votes
January 3rd, 2024
• Updated review

I ordered the color in a bottle and topcoat in a bottle. One thing that doesn't work is that if you put the paint on and leave it 20 minutes and try to sand it, it doesn't work good. I followed their directions and left the sanding between paint coats overnight and it worked great, then, after applying the two top coats, I left it for three days and then use the cutting cream

Products used:
Paint and topcoat

Value
Shipping
Quality
Received what I was promised
December 22nd, 2023
Verified purchase
• Previous review

I received what I was I was promised with quick shipping. The paint color looks to be an exact match, but I haven't yet attempted to fix the scratch on my car as of yet.

Reason I chose this business:

I googled paint touch up and looked at the reviews which were good.

Thumbnail of user rosst114
2 reviews
0 helpful votes
July 31st, 2022
Verified purchase

After getting quoted full paint jobs because they "couldn't match the paint", by a couple of places for a few scratches, I figured there had to be a better solution! So I got online and searched products that would work. I can't across Paint Scratch. Their products are easy to use and work great. I'm still to the stage where I need to wet sand and blend everything in, but wow, what a savings for me! Recommend this for scratches to the metal for sure!

Reason I chose this business:

It was the best solution!

Thumbnail of user constancej62
2 reviews
0 helpful votes
March 21st, 2024
Verified purchase

Still in process, but it all looks good. Nice spray pattern, contents arrive well protected from damage. I actually checked to see where I could get touch up paint before I purchased the car as I knew that the car needed some minor repair.

Reason I chose this business:

Site indicated color available for a 3000 limited edition Miata from the nineties.

Thumbnail of user kennyg149
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I scratched my classic car while working on it. I found PaintScratch online and decided to give them a try. Product arrived in 10 days, and was perfect! Very happy with the outcome!

Reason I chose this business:

I liked their kits, and they seemed to be US based. Others I found appeared to be in China!

Thumbnail of user waynec169
1 review
1 helpful vote
March 9th, 2019

In 2 seperate orders I ordered 2-12oz cans of base coat and 1 can of clear coat using Fleetwood specific paint codes, *******K & *******K & high gloss clear coat. Base coat colors were exact match, maybe a bit darker due to sun fading of original paint. Problem was the high gloss clear coat mix was not clear coat, but instead was reducer. After spraying my base coats and waiting for the base to set I sprayed what was labeled clear coat over the base and the (clear coat) / reducer streamed off leaving a white streaky resldue over the surface, see attached photo. Using Paint Scratch's web site I filed a complaint and they immediately responded stating they are not responsible for paint matches and the clear coat needs to be applied by a professional paint shop. So, I used a good portion of the clear coat to remove the damaged portion of base coat down to the original prepared surface. I'm waiting to hear back from paint scratch to resolve the situation.

Thumbnail of user collinh17
Nick H. – PaintScratch Rep

If you had an issue with our clearcoat, you should fill out the form at: https://www.paintscratch.com/support/returns.htm. Also, we do not sell reducer in a spray can so I'm unclear if this was even our product. We would never tell someone to have their paint applied by a professional! The whole idea of our site is for DIY!

Thumbnail of user ericac572
1 review
0 helpful votes
March 28th, 2024
Verified purchase

I am so pleased with the Twilight Turquoise paint match for my 1956 Chevy Bel Air! It looks like a perfect match! Thank you.

Thumbnail of user rosek519
1 review
0 helpful votes
February 3rd, 2024
Verified purchase

The best! Reached out to customer service because I was not able to identify one color. They came through! Highly recommend this company. 7.22

Reached out to customer service because I was not able to identify one color. They came through!! Highly recommend this company.

Reason I chose this business:

Previously purchased and was very satisfied

Service
Thumbnail of user vinceb71
2 reviews
0 helpful votes
July 24th, 2022
Verified purchase

Everything works well. It was easy to order and I like the how-to videos. I just wish you could lower the amount required for free shipping. It really adds to the total and if you are a high volume company, your economies of scale make it easier for you to cover than for individual consumers like me on a fixed income.

Also, it's a little thing, but it might help if you explain that the factory code is the letter or number attached to the paint code, like the second letter. I had to surmise this for myself and I'm still not completely sure I was correct.

The color was a little bit off, but as it is a scratch only, not a larger mark, I just went ahead with it.

I wish the rubbing compound came in a resealable container.

You really have to do a lot of rubbing to get a scratch filled and flush.

Reason I chose this business:

The website worked well. Everything was straightforward. Plus, the Honda factory parts website didn't work at all. I couldn't even search for the product! Thanks.

Thumbnail of user keithc1167
1 review
0 helpful votes
March 24th, 2024
Verified purchase

I finally made a couple of test cards to check the paint color.
Nicely done. This will be a good thing.

Reason I chose this business:

Judging from the information provided, it looked like your company is familiar with a great variety of colors from a great variety of eras.
All of the links to "how to" videos and instructions are convincing, too.

Thumbnail of user keng442
1 review
0 helpful votes
August 26th, 2022
Verified purchase

My Ford is painted a color not typically used, either in primary or trim, as local auto shops told me to go to Ford, who were zero help. Your online color patch convinced me of the correct match. The extra detail for the product helped me make sure I ordered enough to paint two bumpers already painted black. Good stuff

Reason I chose this business:

Color patch

Service
Thumbnail of user annk913
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I had a great experience with paint scratch! Order arrived very timely and was a perfect match! Thank you!

Reason I chose this business:

Found them on Google

Thumbnail of user joed1778
1 review
0 helpful votes
December 17th, 2023
Verified purchase
• Updated review

Order for can clear coat and touch up paint pen. Can arrived via UPS timely. Pen, however, took over a month. Paintscratch repeatedly told me it had been delivered and furnished the UPS data to confirm. But they originally told me the pen would be shipped via USPS. Paintscratch was quite confused. Pen was finally delivered after a month via USPS.

I got the runaround each of the several times I emailed showing them their own earlier emails and UPS message indicating UPS was waiting to pick up the pen. Dry frustrating.

Reason I chose this business:

Siri search

Service
Easy to find paint and place order
November 18th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Siri search

Thumbnail of user joannab353
1 review
0 helpful votes
March 29th, 2024
Verified purchase

The paint scratch products are really great! I was able to freshen-up the look of my car. The only weird thing is how they MUST ship to the billing address on the credit card. This is fine, but I wish that was clear on the ordering page. Maybe just remove the shipping address part and put a line that all orders will ship to the billing address.

I reached out to customer service to get the billing address and shipping address thing sorted out.

Reason I chose this business:

I didn't see any other options when I was looking for touch-up paint.

Service
Thumbnail of user toml1339
2 reviews
0 helpful votes
March 9th, 2024
Verified purchase

Great match on my 98 Harley.
The instructions aren't that great, but I YouTubed and used some common sense about how to finish it…
Ended up coming out pretty nice

Reason I chose this business:

You said you could match the paint I was looking for. And it’s a pretty convenient kit.

Thumbnail of user kevino816
1 review
0 helpful votes
August 29th, 2022
Verified purchase

Very pleased with my experience
From finding the correct color, size availability, placing my order to receiving and directions of how to apply. A great experience

Reason I chose this business:

Found on line and the configuration and process find more professional

Thumbnail of user jeffh2046
1 review
1 helpful vote
June 8th, 2023
Verified purchase

I was paying with a credit card that didn't match my shipping address and it wouldn't let the order go through. I hade to stumble around on the website to figure out how to fix my order. It was a little stressful but in the end I changed my payment to another address and then had to go to that house to pick up the package. Anyways, service and Communication are great but payment portal is outdated. Thanks

Prompt and took care of everything. Very good

Reason I chose this business:

Easy to match colors

Service
Thumbnail of user patrickm1907
1 review
0 helpful votes
July 24th, 2022
Verified purchase

Went on well. Nozzles didn't fail during use. Color matches perfectly, in the sun And the shade! Well done folks. Thank you!

Thumbnail of user rachelk961
1 review
0 helpful votes
August 21st, 2023
Verified purchase

I am one of the few who keeps whatever year of car I have looking brand new, but I mess up sometimes as a driver. I appreciate this company giving me the ability to repair damaged body work and make it look like it never happened. My Ford Fusion's paint was a perfect match and looks factory fresh. Thank you again!

Reason I chose this business:

Recommended by my dad who has ordered touch up paint for his Ford Falcon.

Thumbnail of user anitak368
1 review
0 helpful votes
January 7th, 2024
Verified purchase

My paint came quickly and the color was great match. Thank you so much. Very satisfied with my experience.

Reason I chose this business:

They had the closest color match to what I needed.

Thumbnail of user ericc1837
1 review
0 helpful votes
November 7th, 2022
Verified purchase

Very satisfied. I felt it could have arrived a bit faster, and price was similar to others, but not a exceptional value. That is why a 4 star and not 5 star rating.

Reason I chose this business:

Result of internet search.

Thumbnail of user josephs4080
1 review
0 helpful votes
March 5th, 2024
Verified purchase

The website is superb and made my first time experience with 2K paints very easy. The order arrived much sooner than originally expected. Looking forward to using it when weather improves and I have time. Many thanks!

Reason I chose this business:

Luckily stumbled upon it when searching the internet.

Thumbnail of user anitam649
1 review
0 helpful votes
August 6th, 2022
Verified purchase

Received order quickly and was exactly what was needed for a pre-owned car we purchased to tow behind RV.

Reason I chose this business:

Read other reviews and price was reasonable.

Thumbnail of user georgec2179
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

Stay away. Can't match oem touch up paint even if color codes are the same. Wrong base and wrong flake size.

Refused to fix because the color code was for an older car but the paint didnt match new oem touch up paint.

Service

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.

Business History

PaintScratch was founded in 2000 by Collin Harris, before most people even knew shopping online was an option.

Collin accidentally dropped a pair of skis on his new car and they left a deep paint scratch on the hood. After trying a number of autobody shops, Collin was dismayed by the extremely high prices they were quoting to touch up the scratch. And that was just the shops that actually could track down the color - several said they were unable to match the formula for his paint. Collin thought that there just had to be a better solution out there.

Earlier in Collin's entrepreneurial career, he had spent time buying, repairing, and selling used cars in the Bay Area of California. He developed a great relationship with a local paint shop there, San Leandro Color, and relied on their expertise to formulate and mix paint for him.

Fast forward to the skis being dropped on his new car and no good options to fix the scratch, and Collin had an idea: let people buy inexpensive touch up paint kits online, mixed with the exact paint to match their vehicle. Collin reconnected with his friends at San Leandro Color, worked out the details, and the first orders were shipped in April 2000!

Company Representative

Thumbnail of user collinh17
Nick H.
Director of Customer Experience
Typically does not respond to reviews

How do I know I can trust these reviews about PaintScratch?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about PaintScratch?