Phonedaddy

My order was stolen and uploaded proof that shows fedex never delivered the package to me and they said it was delivered to a black guy. I'm nowhere near the color black. The signature says CJ and I have a camera that shows the fedex guy was NOT at my door anytime that day which I can include proof of. I don't even have family here so "M. Lowman" how does that make sense why would they know their full name? And why does it say CJ when it shows M. Lowman? Makes no sense. I want my refund I want my refund. Next process will be a lawyer and a chargeback when I've clearly shown that this was not delivered to me.

I initially bought an unlocked phone on 1/10/23 and received it 1/12/23. The phone did not work for my carrier so I requested a refund 1/17/23. The phone was mailed back 1/18/23. A phone daddy representative, requested the password to unlock the device, I emailed the requested password to them. They did not use the password, instead they held on to the phone and waited until their "30 day return period" was over then returned the phone to me on 2/16/23. That is unacceptable and I want my money back. Phone daddy.com used scam-like tactic and I am requesting a return label and a refund immediately. They owe me $394.18.