PlanetRx.com

I placed an order with this site in August of 2011. By October, I had not received my order and I was told I could cancel it, which I did. They had already charged my card. They told me I would get a refund. I kept e-mailing them and have never gotten a refund and they have not replied to me. I filed a complaint with the BBB and they did not respond to them. The BBB sent them another letter and they still didn't respond. I'm not sure what my options are now.

All I can say is ditto to eveyone else's comments. I placed an order on Sept 21,2011, my credit card was billed on Sept 22,2011, nothing was shipped, no response to 3 emails asking where was my order, called the 800#, punched in #2 got a live person who said back ordered will ship in 7-10 days and that was 2 weeks ago. Planetrx.com is a scam i was led to from the Numark Labs Inc. site

Cannot reach anyone to complain about 2 backorders that have been charged to my credit card. Submitted a request for a refund online, but no result.

Item sits in warehouse for processing for days without progress. No response to emails. No phone contact given. Site states once in warehouse for processing, item cannot be cancelled. I rescinded the charge through my credit card company. I won't purchase from them again. Beware.

I found out PlanetRx.com and MotherNature.com are the same. I placed an order with PlanetRX. I waited two weeks for the order to arrive; it didn't come. I then sent an email message on their websites which they were to respond to in 24 to 48 hours; I never received a response. I finally talked to someone at the Orders department and cancelled the order; was told it takes two weeks to be refunded.

I then went to the MotherNature website to order the same product and after placing the order, I discovered that PlanetRX and MotherNature are the same. I cancelled the order at MotherNature a few minutes after placing it because it was going to take eleven days for the order to be shipped from the warehouse even though the money had already been taken from my account.

Both PlanetRX and MotherNature have the same recording system, except Mother Nature has music background, but the options are the same. Recording says Orders department does not have information on existing orders which is not true. The Orders department does have the information because the guy I talked to at Orders was able to provide information on the orders at both PlanetRX.com and MotherNature.com. You are told to press options 1 or 3 for information on your order and both options tell you to go to the website, goodbye and hang up. You never get to talk to anything call "customer service". Option 2 is the Orders Department.

Both are the biggest farce ever. There is no customer service, so press option 2 no matter what the recording says. Options 1 and 3 are useless.

Just plain old horrible; stay away! I rate them negative *******. I can't honestly give them one star.

"I wish I had done my homework and read the comments before ordering from this company. On September 28,2011 I placed an order for a product that the website indicated that it was in stock and ready for immediate shipping. In fact, the website STILL says that the product I ordered is "in stock". PlanteRX promptly charged my credit card $155.68 and then NOTHING. I didn't hear from them, I didn't get my order. All I got was total silence. I have sent 4 inquiries since I ordered the product and all I get is total silence. It is now October 25,2011 and I am going to contact my credit card company and have them reverse the charges as it appears that I will never get what I ordered. This company is a total SCAM"