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Popinabox.de has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.
I cannot get my refund even after 4 emails with customer service. Their "Live Chat" option has not been active for the last 7+ days, and you cannot call them. You are left with sending a message and waiting 24 hours (their timeline), but it has been 48 hours + the last two correspondences. The last representative "Sergej" did not read the previous messages and told me to cancel it when it was already cancelled on 26 AUG 21. I had good experiences with getting refunds for the Zoll and additional DHL charges for the first 3 items, but nothing was coming in and I was tired of contacting them for refunds of Zoll and service fees (since it is difficult to speak with anyone competent now). *** Bottom Line: Avoid PopinaBox.de. I have pending order thru the US site, but Amazon is faster more reliable, without the additional hassles of Zoll and DHL Fees when something arrives. Not one of my boxes arrived at the house. I had to go to the DHL service center to pick it up once they delivered a slip.
I cannot get my refund even after 4 emails with customer service. Their "Live Chat" option has not been active for the last 7+ days, and you cannot call them. You are left with sending a message and waiting 24 hours (their timeline), but it has been 48 hours + the last two correspondences.
The last representative "Sergej" did not read the previous messages and told me to cancel it when it was already cancelled on 26 AUG 21. I had good experiences with getting refunds for the Zoll and additional DHL charges for the first 3 items, but nothing was coming in and I was tired of contacting them for refunds of Zoll and service fees (since it is difficult to speak with anyone competent now).
*** Bottom Line: Avoid PopinaBox.de. I have pending order thru the US site, but Amazon is faster more reliable, without the additional hassles of Zoll and DHL Fees when something arrives. Not one of my boxes arrived at the house. I had to go to the DHL service center to pick it up once they delivered a slip.
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