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  • Promstyle

Promstyle

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Overview

Promstyle has a rating of 1.0 star from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Promstyle most frequently mention customer service, and full refund problems. Promstyle ranks 4897th among Clothing sites.

  • Service
    26
  • Value
    26
  • Shipping
    24
  • Returns
    26
  • Quality
    26
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
21
66
See all photos
How would you rate Promstyle?
Top Critical Review

“Horrible customer service”

Kaye J.
12/16/22

After reading all these bad reviews, i wish that i read them before i paid $157.00 for a dress that might not even look like the picture when it gets here. I ordered 5 days ago and you would think that they would at least let me know when the dress will be shipped. Big mistake on my part, i should know better. I may have to cut my losses and chalk it up to experience. Had to click one star just to write this but it really is -double zero!

Reviews (47)

Rating

Timeframe

Other

Thumbnail of user jordans744
1 review
3 helpful votes
June 7th, 2023

My daughter ordered a dress that didn't fit. We asked many times for the return info. After nearly 3 weeks they finally gave it to us, after suggesting we keep the dress and buy a new one?! We mailed it back and it has been sitting in customs for three weeks. No refund. They have no incentive to get it out of customs and thus won't give us our money back despite their policy saying they would. Horrible company. Never buy from them!

Tip for consumers:
Horrible company.

Products used:
I returned the dress as per their policy and didn’t get any refund!!

Thumbnail of user shan.mullings94
1 review
2 helpful votes
June 13th, 2023
Verified purchase

Items were nothing like pictured, they will only offer a 10% compensation when attempting to request full refund. This is a BIG SCAM!

Imaging waiting for a beautiful dress to come, type end up with TRASH and the company is telling you wear the TRASH we will give to $10 back.

I wish I had read some reviews before purchasing. Never again.

Tip for consumers:
Do it BUY from website

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayej29
1 review
6 helpful votes
December 16th, 2022

After reading all these bad reviews, i wish that i read them before i paid $157.00 for a dress that might not even look like the picture when it gets here. I ordered 5 days ago and you would think that they would at least let me know when the dress will be shipped. Big mistake on my part, i should know better. I may have to cut my losses and chalk it up to experience. Had to click one star just to write this but it really is -double zero!

Tip for consumers:
DO NOT BUY ANYTHING FROM THIS COMPANY

Thumbnail of user melaniej240
1 review
14 helpful votes
January 11th, 2023

This service is degrading! The dresses are not what they look like online. They argue with you to get your money back. I ordered a dress for my birthday paid for expedite shipping and I didn't get my dress on time and they send a totally different dress than what I ordered. Now they're trying to force me to keep the dress and offer 10% mind you the dress was $200 please do not order from here! It's a scam!

Tip for consumers:
Do not order

Value
Thumbnail of user n.miles1977
1 review
0 helpful votes
July 18th, 2023

The dress we received was HORRIBLE! They also run rosedressed. They wouldn't refund me the whole amount and only suggested 30% of my money back. On top of that, if I wanted a full refund, I would need to send the dress back which would cost $100 to return. I am really pissed about this because it's like I just gave them my money like I have a money well or something to pull from

Tip for consumers:
Buyer beware. Promstyle, Rose Dressed, and countless others are ran by the same people.

Products used:
Purchased a dress that’s not worth wearing, so no product was used

Service
Value
Shipping
Returns
Quality
Thumbnail of user melanieg321
2 reviews
0 helpful votes
October 19th, 2023

I ordered a jumpsuit for my birthday, and they sent me a cheap piece of $#*!. No return info or nothing. They steals other companies looks just to scam. DO NOT BUY

Products used:
Jumpsuit

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacquelinep743
1 review
0 helpful votes
June 12th, 2023

Horrible company and customer service. Do not order from this company! I've been trying to get a refund and now the email listed on the website is no longer accepting emails. Please see the photo's attached to this review, save your money and shop with a legit company! Buyer Beware, Complete Scammers!

Tip for consumers:
I wish I had seen all the reviews prior to placing my order. I tried to add my proof of purchase but kept getting an error message.

Products used:
None, I returned the dress the same day I received it. I sent it back and it's been 8 days and no refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ludimillagermano24
1 review
0 helpful votes
June 29th, 2023

The size described does not match the product, I bought 3 dresses none of them fit, they wanted to refund me only 20% of the product, I sent the product back to them because it did not fit, their measurements do not match. The product is stuck in customs, I lost my money and they didn't refund me. Apart from the online service which is terrible

Service
Value
Shipping
Returns
Quality
Thumbnail of user raquelbalbuena93
1 review
0 helpful votes
September 19th, 2023

This site is horrible. I ordered a $170 dress. Didnt arrive on time and when it did it was not the same as the picture and it was a Large. I was emailing with customer service before the dress arrives and they said if it was damaged or the wrong size they would refund. When reached out because it was the wrong size, they offered a 10% refund. Now they wont answer my emails and wont proceso my refund. Im stuck with this discgusting dress. DO NOT ORDER FROM THEM

Thumbnail of user tsrr
1 review
7 helpful votes
October 6th, 2022
Verified purchase

You will not get what is pictured and then they give you the run around about a refund until the time expires for a refund. The dresses arrived sooner than expected however the items were not as pictured. One dress clearly looks like sequins on their site, described as sequins on their site arrived as a shiny material that kinda ISNT sequins. The email you responses two days apart. Customer Service is just as bad as the replication of the dress they sent.

Tip for consumers:
Fake scammers

Thumbnail of user csunmom
1 review
0 helpful votes
May 21st, 2023

Please don't buy from Promstyle the dresses are trash and cheap. And it's hell trying to get a refund. I'm so livid with this company then they want you to mail it back to China. A total RIP OFF. BEWARE the left pic is what I wanted the mess in my hand is what I got

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user pedroa222
1 review
1 helpful vote
June 20th, 2022
Verified purchase

I tried to order my daughter a graduation dress I ordered in may my daughter graduation was last Tuesday and I still haven't received the dress and I'm having a hard time just trying to get my money back they can locate the dress and asking for more time but there is no use for it I been asking for weeks to cancel nd send my money back will never order from them

Tip for consumers:
Don’t buy from them

Products used:
Not sure

Service
Value
Shipping
Returns
Quality
Thumbnail of user corinaa18
1 review
3 helpful votes
March 6th, 2023
Verified purchase

Do not buy from this website they send you a completely different product from what you ordered. Lost $107.95 ‍Then they turn around and tell you you can only receive 10% discount with a reply of "Keep the dress","We Reviewed your pics only a slight difference" when the product received is completely different from what was ordered! Alert do not buy from Promsstyle!

Thumbnail of user jackj828
1 review
1 helpful vote
March 23rd, 2023
Verified purchase

Do not buy from this Scam Artist sham of a company. Lies Lies & when you finally dispute charge you are shipped something cheap with glitter rubbing off smooshed in a white bag from China. The item is something that looks nothing like the lovely dress ordered. The USA shipping label is put on the packaging in California. They then use proof of delivery to say you received item as agreed - granted months later & you are recharged by your credit card dispute department. The company has a sham website and nothing is located here in the USA. They use a mail service to put a no return label that says USA. They shuffle around emails, company names & use fake names to cover their tracks. Do not buy from them. Your event will be ruined if you think you will have a delivery in time & what does arrive is not what is expected. The gloves look like cheap fabric and fit worse than dish washing gloves. Nothing is anything like the photos shown. Plus, your card recharged with months of disputes that you lose to reopen dispute. The government should find out what or who we are actually funding with thousands of prom dress orders- or at least have the scam websites removed to protect consumers. I have letters & correspondence— still pending disputes & fighting hundreds in charges, so no photos until this is closed. My card number had to be reset & what a mess with that too … all autopay charges were declined until updated. All because I did not heed the warnings about this scam. Anything good posted is fake reviews.

Service
Value
Shipping
Returns
Quality
Thumbnail of user neshiraw
1 review
3 helpful votes
October 20th, 2022
Verified purchase

All I can say is that I did not get what I ordered. I attached pictures below and as you can see, that is clearly NOT the dress pictured on the website. The dress I received looked like a cheap Halloween costume made by someone without skills. I tried to return the dress and was offered a 10% refund. WTH! The cost to ship the dang thing back would cost me more than what I paid for it. I am so pissed. I want everyone to know that I hate this company. Do not believe the pictures on the site. You are not going to receive anything close to what's advertised. And they give 2 F's. They will take your money and laugh when you want it back.

Tip for consumers:
Do not purchase from this site. You will be disappointed and will only be offered a 10 to 30% refund. Return shipping will be at your expense and cost more than it’s worth.

Products used:
I did not use any of the products received

Service
Value
Returns
Quality
Thumbnail of user taniar146
1 review
0 helpful votes
October 24th, 2023

I received a dress that looked nothing like the picture. It didn't fit and they try to make you keep it. I paid $28.80 to return it and they refused it. I got it back in the mail and no refund. The phone number doesnt work and the email is full.

Tip for consumers:
International purchases that go so wrong ruin it for the businesses that are honest.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user akilahf3
1 review
0 helpful votes
May 4th, 2023

I ordered my daughters prom dress and never received a shipping notice email after 10 business days passed. My daughters friend got her dress and it looked like a Halloween costume. Their customer service is horrible. All you get is an email through complaints that the dress shipping time has changed. The website says no shipping cost over $99 orders. They even taxed me an additional $5 charge for international shipping. (Separate charge). Thank goodness my bank was not going for their scam. I drove 5 hours for a 2nd dress last minute. DO NOT buy from this site. You will get ripped off!

Products used:
Nothing! The dress never shipped!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarinas20
1 review
3 helpful votes
November 8th, 2022

These people are not right. The dress came and looks like it was made by a beginner in a sewing class. One of the little shiny things were stuck in the zipper and the dress wouldn't even unzip. The picture looks li KK e it's glass or something shiny the dress is made out of and they made a dress out of tiny shiny circles. HORRIBLEEEEEEEEE. Don't waste your time

Products used:
These people are just scammers and when you try to return they act like they don't know what you ordered. Oncly contact via email.

Thumbnail of user k1234thao
1 review
0 helpful votes
April 24th, 2023

Scam scam scam. My dress looked nothing like the photo. They blamed it on shipping. They only offered to give me 10% compensation. Do not purchase from here.

Thumbnail of user jadeb179
1 review
1 helpful vote
July 29th, 2023

SCAM - False advertising don't spend your money until you read the reviews! LOOK AT THE PICTURES - EVIDENCE!
THEY DO NOT DESERVE A STAR THEY ARE -0 TRASH!

Tip for consumers:
SCAM - PLEASE READ REVIEWS THE QUALITY OF PROMSTYLE CLOTHING IS EXTREMLY POOR. EXAMINE ALL PHOTOS POSTED CRAFTSMAN SHIP OF THEIR WORK IS A "JOKE"

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user moniquew273
1 review
0 helpful votes
September 27th, 2023

Not only was the dresses I ordered partially damaged but looks absolutely nothing like the image I seen and I've tried emails numerous of time ma for emails not to be received.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gloria.m2501
1 review
0 helpful votes
September 30th, 2023

The promsstyle site offers beautiful formal wear dress pictures, but the actual dress looks nothing like what I ordered. The 5-star rating on the site for the dress I ordered is also fake. The dress looks like a rag of a dress that someone threw out after a Halloween party. I am not sure how this company remains in business.

If you are reading this, you didn't fall for the reviews on their site.

Thank you!

Tip for consumers:
Do not buy from Promsstyle- The company is a SCAM.

Products used:
Could not use the dress- This is for Promsstyle website

Service
Value
Returns
Quality
Thumbnail of user priscillar177
1 review
0 helpful votes
July 27th, 2023

Do not buy from this site I bought two dresses and they look nothing like the pic on the site. They will give you a Hard time for the refund! Do not buy from here the dresses look like they are from the dollar store no I'm not exaggerating.

Tip for consumers:
Be aware and don’t use this site

Products used:
None they scammed me

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayc603
1 review
1 helpful vote
February 7th, 2023

This is definitely a scam I ordered a dress on the 19th of January it says order will be shipped it 24hrs plus I paid for expedited shopping which they say 1 to 3 days I will receive and today is the 7th I miss ma fren party and still no.dress I need 100% of my money back and i will ne contacting my bank.these people are scammers do not order from them I wish I had read the reviews earlier.zero ratings not even a 1

Tip for consumers:
Don't buy anything it's fake

Products used:
Still havent received it and no tracking detail is available

Service
Value
Shipping
Returns
Quality
Thumbnail of user jays1532
1 review
0 helpful votes
March 24th, 2023
Verified purchase

Do not shop at this place the merchandise is nothing like they say and when you contact them they tell you to keep the clothing and they want to refund 10% total nonsense

Tip for consumers:
Please do not buy here I repeat do not buy here the clothing is nothing like the pictures they post and it is cheap feathers from my dress was falling everywhere I’m so pissed

Products used:
None

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1.0
47 reviews
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