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ProProfs Help Desk has a rating of 4.2 stars from 5 reviews, indicating that most customers are generally satisfied with their purchases. ProProfs Help Desk ranks 99th among Customer Service sites.
If you are looking for a feature-packed tool that comes at the right price, your search will end with ProProfs Help Desk. With cloud access, our customer service team can work from around the world and assist global customers. I would highly recommend this tool to all small to medium businesses out there. Cheers to the ProProfs team!
ProProfs is a simple tool that brings extraordinary features to the table. In addition, their customer service is one of the best in the industry. Once they announce any new feature or change in the system, they help me in every aspect to understand the feature and implement the setup correctly.
We have used their mobile version and feel it needs some improvement. Rest everything is great.
ProProfs Help Desk makes it super-easy for our team to manage email support. Right from automated ticket assignments to multiple shared inboxes, the tool comes packed with powerful features. In addition, we use the internal notes feature to discuss customer emails that demand urgent attention.
Although it needs mobile improvement rest everything is fine.
The simplicity is what I love and cherish about ProProfs Help Desk. My team has experimented with multiple other platforms, but none of them were comfortable for us and user-friendly. As soon as I log in to my help desk platform, I know exactly which tickets demand immediate action and must be resolved first.
ProProfs helpdesk comes with multiple automation features that save our business at least 20 to 30 hours each week. We can automatically assign tickets to the right support, share notifications, float CSAT service and a lot more.
Gain trust and grow your business with customer reviews.
ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently.
Key features of ProProfs Help Desk:
Fast and effective ticket resolution
ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets get resolved faster due to ticket prioritization, internal commenting and canned responses.
Shared Inbox
ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as contact@, billing@, help@, support@, and sales@. Admin can assign tickets for faster resolution.
Canned Responses
Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries.
Issue Tracking
Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool.
Reporting and Analytics
ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience.
ProProfs Help Desk comes packed with other powerful features as well.
