The Pyramid Collection

PAPER THIN MATERIAL, MADE IN CHINA CRAP, WAY WAY OVER PRICED FOR QUALITY! THAN THEY CHARGE YOU FOR THE RETURN / TERRIBLE

Ordered a hooded jacket dress Dec 5, received a sleeveless summer weight dress that is not even close to the item ordered. Received today, Feb 8,2022. I'll update if these incompetent people do not process my refund in a timely manner. I wish I had read the company's reviews first. Lesson learned for a nearly $100 disaster purchase.

I wish I had queried reviews before ordering from Pyramid. I had ordered many years ago and was happy with the service and the product. I now ordered two items which did not fit and returned them. I tracked my return and called one month later to ask about the refund. Finally I received it, less $28.47 on a $157.77 purchase. I will NEVER NEVER order from Pyramid again. I would give them less than one star if possible.

Unfortunately I had to give them one star because a 0 is available. I had ordered before without too much bad to say, however on Oct 11,2021 bought almost 300 in items. Still waiting. Customer service can't help, the website has been down for weeks. Yet they will take your orders and your money. The Website states they are located in the US, however none of the representatives speak English very well.
I will never buy from them again.

Just wanted to say thank you for everybody's reviews. I've always wanted to order from Pyramid but their shipping rates always stopped me. I finally was going to order a skirt I fell in love with but had to get a second opinion on the ridiculous shipping rates. My googling led me here. I see it's not just their high shipping that is a problem but also quality and customer service. I will not order from them ever. Thank you for saving my hard earned money!

1) You never get the items you order. You'll die waiting
2) They do constantly tell you your information doesn't match
3) No matter what kind of payment you send them they will return it and tell you your credit is no good
4) If by some miracle they do send an item. Guaranteed it will be the wrong size and a much cheaper
version of what is shown in the catalogue
5) Customer service actually answered the phone but I believe it is a bot or something similar

While it has been deeply frustrating dealing with issues from the Pyramid Collection, some of the things I've gotten from them are quite lovely. A big problem is inconsistent sizing. I ordered ruched velvet tights in M because small was not available and they just about fell off me. It took from February until the end of July to finally get the the right size (XS). Another pair of leggings (beautiful) in small are almost too tight. I have a velvet top in small and when I ordered a similarly styled top it was much too tight. A long sleeved black knit top with lace around the neck and yolk is awesome and I watch for sales so I can snag another. With careful shopping and persistence if anything goes wrong are your best tools dealing with this company.

Ordered a dress for my nephews wedding as my sister has passed I'm now mother of the bride I've always wanted to order from them it looks beautiful well I ordered on Aug 30th today is September 12. I've called them on 4 separate occasions and all I've accomplished is getting a shipping label generated. They took my money quickly and then could care less. They have zero customer service it has taken numerous calls on numerous days talking to people in the Philippines to finally get someone "level 2" who said I'll keep checking the shipping. I can do that! All you did was create a label. I'm disgusted and brokenhearted Shame on you

Wife went on their site and put 3 items in cart, when she got to final payment page and saw shipping fee she closed page. Got charged $200 twice, they said she ordered twice. She called within an hour and they said they couldn't cancel orders because they were already being processed, told her she had to return them when she got the orders. They were extremely rude to her on phone.

Today they said my billing address was incorrect. I looked up the order and it looked fine. I called the number and the agent asked for the 4 numbers after my zip code. Literally there is no option to put that on the check out form. Then he asked for the 800 number on the back of my credit card.
The whole thing freaked me out. I went to see if my card had a new address associated with it. It was fine. Also the card said change was pending but PC said my order would be canceled in a month if I didn't respond.

The whole ordeal seems suspicious so I locked down my card and canceled the order. Who ask for the 800 number on the back of the card?

Saved myself 300 dollars... so there is that.

I have ordered before with no issue.

The VIP scam continues even though there are massive quantities of reviews about it. I just recently was charged the $14.95 for VIP status... So that means the company doesn't care that the scam is continuing, because they are still making money off of this scam. Otherwise they would've already put a system in place to correct the issue. That is really sad because I love their clothes! But I'll never buy again because I don't support companies that feed off their customers with a parasite mentality!

It is partly my fault for not watching my checking account more closely, but... When I made a purchase a couple of years ago there was a pop-up coupon for free shipping. I accepted. What was NOT made clear is that accepting the coupon signed me up for a monthly charge of approx. 15$ so that I would get 'free' shipping for all of their products and for other companies too. It was a trial, but it had an automatic renewal. Months! I paid this for many months without realizing what it was.

I give this 2 stars only because we have been [mostly] pleased with our purchases over the past few years, but in December 2021 and December 2022, they hit me with this 30 day free trial and 10% off my December purchase if I joined. Well, either I did not know I had signed up or I forgot, because they continued billing me for the membership throughout 2022. Obviously, I got very sloppy about checking my credit card statement each month, no matter how hectic life was. But, in any case, they did not give me the 10% off on the purchase. Then, 2 months ago they got my selfish heart to sign up again. I already had a membership and did not realize it, but that did not stop them from adding another to my account. I still did not get any discount on my December purchase. In January, I called to cancel that one and the guy on the phone did not even tell me I had 2 memberships at that point. I finally got them to cancel both memberships today (I think) and the woman was nice enough to refund the last 6 months (assuming Pyramid actually comes through on her promise). That is pretty much the only reason I gave this 2 stars instead of 1. You should always treat 30 day free trial offers as con games - they prey on the same instincts that con men play on - the desire to get something for nothing or almost nothing.

Thus business has poor customer service, and if you give them your address, which you have to, to do business with them, they will sell your address so you get tons of junk mail. Not impressed.

Also, their clothes are not good quality, for the prices they charge.

Terrible company. I purchased a sweater $99 +$15 ship. Arrived used/worn-Had to pay $9 to return it.

I am SO DISGUSTED WITH THIS COMPANY! I got a partial refund on my return. I didn't even get the full cost of my item. I will never buy from Pyramid Collection again. I order from so many other places and always get a full refund. I am so disappointed. And the quality of the clothes has gone down so much! Over priced and terrible quality!

DO NOT sign up to be a VIP member. Somehow, through a "free shipping" offer, I signed up but have had a recurring bank charge of $16.31 monthly that I hadn't noticed. I called, cancelled my membership immediately. That's a lot of shipping for that amount! RIP OFF!

Tried to place an order over Black Friday AND THERE WAS NO SALE other than their items on clearance. I asked to speck with a supervisor and provided contact information. Nobody called me back. Kit the rep I talked to was doing his job and was not very helpful as he was instructed not to provide any discounts on Black Friday other than clearance items. No specials over Thanksgiving! Disapointing

I have ordered from them several times. I love the clothing and have gotten some really great pieces; coats, tops, skirts. Whoever runs the company need to do a re-haul of the online site. It will tell you something is in stock and then when you order - you will get a notice a few days later that it is out of stock. The hold will come off your credit card. THen, it will suddenly become available and there will be another hold on your credit card. When I call to find out when it is actually shopping the answer is always: "it's being processed in the warehouse". I don't think customer service is rude as others say but I don't think they know the answers. Also, if you check you order on line - system always say's they can 't find it. I am waiting for 3 items - I know I will get them but... usually it takes a few weeks and for the shipping they charge it should be only a few days!

Negative Zero Stars. I purchased the Boho Jacket ($95) on Feb 2.2022. It arrived a month later and was nothing like the picture. Poor quality, garish color. I immediately called the company to let them know I was returning the item and wanted the charge on my credit card reversed. I packed it back in same package it came in, affixed the handy provided return sticker and returned it in the same hour after arrival on March 3. Two weeks later I called and emailed to ask about my credit. Card reimbursement. They claimed the package had not arrived to their Massachusetts location, but that they would email me as soon as it did and then give me the refund. On April 1,2022 - I am still waiting for the confirmation email and credit card charge refund. I called and emailed Pyramid and got an automatic message thanking me for my patience and that there was high call volume due to covid-19. So no answer. Hope I am wrong but I believe I have been scammed. I am making complaint to Better Business Bureau and my credit card company.

I ordered two tops that did not fill well so I returned them. The quality of the clothing was fine, just not a good fit. I got the order quickly and I got my refund quickly. Customer Service could be a bit nicer but they were not rude. The reason I did not give 5 stars is because of their VIP thing - it is a bit deceiving and who shops enough to want to pay $14.95/month?!? I cancelled it right away (my point of contact w/ customer service) and so far so good. My other peeve with them is that you have to pay to return clothes. But, if you know your size and like the clothes I wouldn't hesitate to purchase from this company. They have some interesting clothes at a fair price.

Save yourself the time, headache and money and do NOT buy from this company. They repeatedly lied to me and the friend that purchased a September bday present for me, and just now... two solid months later sent the exchange but then sent it to the wrong address. I personally spent over 2 hours on the phone with customer service who simply lied to me. I will never, nor will my friend, EVER buy from this scheister outfit again.

Shipping is ridiculously overpriced. I have paid less in shipping from foreign countries and it takes just as long to get it.
Items are hit or miss. The quality isn't always there, but the prices are always high.
I always get sucked in by a cute item, but then regret it.