Rally House

I bought a $60 sweatshirt. Upon washing it for the first time the inside label deteriorated, covering the black sweatshirt with white lint. The sweatshirt was ruined. Because I washed it, didn't have the tags on it no refund or exchange option offer. There was clearly a defect and I just wanted to exchange. No contact or resolution was offered despite photos and bringing into the store. I was so disappointed in the level of quality and customer service. It will certainly change my opinion and will NOT be shopping at Rally House.

Wtf. Rally house can't even put the right size hat in a box and ship. Will never buy from here again. Don't waste your time just shop somewhere else. -5 star review. Only clicked one star because there is no negative rating

Rally House is DISHONEST. The apparel on their website looks nice and something you would wear. What is delivered is completely different. Think CRAP. Think the cheapest cotton you can imagine and would never wear. My shirts came from the sweatshops of Mexico, Peru, and Pakistan, yes, those MECCAs of retail quality. What a waste of money. It's hard to believe that they would have any repeat customers. You have been warned.

I ordered from them and waited two weeks in vain. No response what so ever. Tried contacting them through their number and website and no luck. Finally after multiple tries I was able to get through on the chat feature only to speak with someone from a call center in another part of the world who did not understand anything I Was saying, they just keep repeating the same thing, "Your order has been cancelled, sorry I do not have any more information", until they personally cut me off. They just repeated the same thing until they claimed they had given me response and cut the line. Then I was given NO refund at all and no email still even after waiting another two weeks. I Had to do a reverse charge with my bank. If anyone wants real results I would suggest making an effort to contact the CEO or Any higher up beyond the call centers. The higher ups relax and chill while the poor call centers get all the heat while barely understanding the situation. You have been warned consumer..

He rang up my t- shirts and the was pretty much it. There was no small talk, or whether I found what I came in for. The last time I was there, the salesperson didn't even want to take the time to help me find what I was searching for. I was looking for shirts that were titled alumni. This time another associate did help me. His name was Muncy. Other than him, it was not a great shopping experience. I will not be back. Your sales people should be nicer. They are not.

Would not give me backer mayfield socks. 14 pairs on the shelf. Charles fault. $#*! charles. The Kenwood store was horrible. He gave me death and bomb threats. Please remove this dangerous employee

Bought an $80 Shirt for a gift, was washed once and material "pulled"
Customer service can't do anything but reach out to the vendor.
This should either be refunded or exchanged no problems.

Totally 2 different colors. Color is different from what I ordered, than I have to pay for a label to send that cheap crap back. TOTAL DISAPPOINTMENT

I have ordered from them three times. One time I shipped to store and the other two came to my house - all were extremely fast with reasonable shipping charges. I mean, even during the holidays, I was stunned at how fast it arrived. For being licensed products, there are great deals, a wide variety and a very user-friendly website

I recently ordered a size medium sweat pants - it provided waist size but not length. How long could "medium" be - so I ordered. Well, I'm 5'11' and it was 3"+ too long. So, if you are not 6'2", your not a medium. The return process pain level is sufficent to not bother. I chalked it up to learning experience - lesson learned - don't buy anything from Rally House

I ordered glasses and one arrived broken. Customer service was HORRIBLE. Took two hours to get a response via text. They don't have a phone number. Was unable to replace the item and CHARGED ME $7.99 to ship it back. Do Not Shop Here.

Dont ever buy online from Rally House. I ordered a Large and they sent me a XXL. I returned it to the store but the store cant refund shipping since it was an online purchase. They told me to call customer service and they would refund it no problem. Well customer service said I needed to send them a picture of proof that they sent me the wrong size. Duh the shirt is in the store now, and they have the proof. After a 15 minute phone call talking to managers, they still said I wasnt getting my $7.99 back from their own mistake. So they stole $8 from me and I dont even have the shirt that I wanted.

This is the first negative review I have ever written. Rally House customer service is awful. I ordered a jersey for my daughter on black Friday and the address they sent it to was incorrect. I tracked the package and could have picked it up at the wrong post office but I could not get through to customer service. Nobody followed up on the chat, nobody returned my text, nobody called back when I left my number. So the order was cancelled. I gave them grace and tried again and this time I ordered on 12/15/23 and it said it was shipped and a label was created at USPS but the item never went to the post office. I started reaching out to customer service on 12/20/23 and again all the customer service methods did not work and finally on 1/4/24 a representative got back to me and said sorry we are out of stock I will cancel everything and give you a refund. I asked if they could do anything for me or honor the sale price when the item was back in stock and they said no. So I wasted a month and a half and could have ordered somewhere else. Rally house is typically overpriced and quality isn't always great but this experience will be the last time I order anything from Rally House. A company shows its true colors when something doesn't go right and they showed me they don't really care about their customers. Moving on and I hope this helps someone else in the future. I should have read all the negative reviews before ordering.

Rally house is in my guess the worse possible run franchise There is on the planet. 1 no military discount. Not that us Vets beg or want hand outs we don't. However it would be nice if a company honored veterans which they do not. Without veterans their would be no rally house period. 2 customer service is horrendous. When u order on line one cannot get instant credit takes 4 days to receive payment.cannot order in the store. We put people on the battle field but can't order a shirt in the store. How can other veterans enjoy such a discredit to them and pa.

Purchased a Penn State pint glass. Second time washing it the decals started sliding off. Less than a month later I have a plain, no logos, pint glass. I wrote to customer service and they didn't reply. To add insult to injury I just got an email asking me to leave a review... but when I click on Write a Review NOTHING HAPPENS. They're a bunch of crooks!

I ordered a Washington Redskins 3D stadium plaque and received a Washington Commanders version. I realize there was a name change, but their site specifically listed the plaque as a Redskins version and nowhere on the site did it state "due to the recent name change we will only send a Commanders version" I called and left a voicemail with no response. I emailed them, with no response, and used their website's Chat feature and was told I would here something soon, now it's been over a week with no luck.

This is clearly false advertising (see photos)

If you can prevent shopping here, I would absolutely do so. This company is an absolute pathetic excuse for a proper commerce exchange, especially around Christmas time. I ordered two items from their website on 12/5. One item was a personalized gift and the other was not. The item that was not personalized shipped 5 days later on 12/10 and the personalized gift shipped on 12/13. I received the personalized gift on 12/15 and it was scratched, damaged and defective. I never did, to this day, receive the item that was not personalized, despite it shipping out before the personalized item. Numerous text messages to their customer support line and calls to their customer support line were not fruitful and only yielded a, "Sorry, we can't help you because we shipped it out and the postal service lost it" response. What kind of company doesn't take it upon themselves to ensure their customer receives their product (properly) and make it right when THEIR PREFERRED SHIPPING VENDOR makes an error? I'll tell you what kind of company. This one. Rally House is awful and does not deserve a dime of any customer's hard earned money. I will now fund a new Christmas gift because theirs was 1) defective and 2) the other? Who knows where? Rally House doesn't and they don't give a damn that they don't either. Stay away from giving this corporation your dollars at all cost because you will regret it should it be a sentimental gift or just one you expect to, I don't know, receive and gift. Rally House has it made it clear that is too much to ask from them.

Extremely disappointed that I had to pay the price increase between the time of a December Christmas gift purchase and an exchange in early February for the EXACT SAME SHIRT (swapping a medium for a large). I even called customer service and they said this was their policy. POOR POLICY!

I will not be ordering from this site again & will definitely not recommend to anyone! I ordered 2 quarter zips on Dec.8 & the website assured me that as long as the order was placed by Dec. 12, I would get it by Christmas. I find out on Christmas Eve that my order will not be here until the 26th! These are Christmas gifts that should have been here. I am waiting for a representative to contact me. I expect a substantial additional discount or I will be returning the entire purchase. I would think twice before ordering from Rally House next year at the holidays or for any event that requires a time limit.

They take nice pictures and lead you to believe a product is something that it's not. For example I thought I was buying a full-size Dallas Stars logo hockey puck based on the image, price, and description. When in reality i got an expensive tiny black piece of round plastic (about the size of a quarter) with a Dallas stars sticker on it. It's crazy that this company is still in business scamming people like this.

Received email confirming my order of 3 shirts was ready. When I arrived at the store they gave me a bag with 2 shirts they didn't even notice one was missing I did. They did not have the third shirt so I got the refund for all 3 I'm not taking any of their crap and their customer service sucks.

I placed an order in early December for a Detroit Red Wings shirt and my order arrived rather quickly. However, it wasn't even close to the correct item. I looked at the return section on their website and saw they deduct $7.99 from your refund when you make a return. Well, that's not exactly fair when they are the reason for the return. I did a live chat to see if I could get a full refund and was told I could return it for free and they would give me free shipping on my next order. I got the free shipping email but never got an email with the return label. I did another chat 4 days later and again asked if I would be penalized $7.99 for their mistake and again was told I would not and the return would be free. A few days after sending my package back I had an email that I had been refunded. And you guessed it, they deducted $7.99 from my refund. So basically they charged for wasting my time. This was my first and last time ordering from this place.

I was at ralley house in Overland Park Kansas and I saw a worker named Zach vaping secretly around the store and was very disrespectful and had no interest in helping me and my family. He set a bad example for my children and when I got in the car they asked why there was smoke coming out his mouth. This is just absurd