Raymour & Flanigan

We have spent 28k at raymour and Flanigan... ut last purchase was a blue 6 piece sectional. Well after a few weeks of sitting on it my husband an I noticed that it was cause both of us to have lower back pain an im having pain in my right leg so we stayed off couch for a week an the pain in our backs started to go away. I called the store an the lady was so persistent that she can't do nothing we are stuck with it... well that doesn't sound rite... after 28k that's what we get? Well this will go to our lawyer I don't care if it's only 4k for the couch it's the principal that we are loyal customers an have spent lots of cash not credit. An we paid every time for white glove delivery. Lol thats a joke! No gloves no mask... that's there way of dressing the delivery up. Its 2 guys dropping ur furniture off that's all no more no less. If I don't get the service I so much deserve ill let the lawyer handle this an ill leave my reviews on every web site so the people that go to work every day to make a living an go to use that hard earned money to buy things for your homes. Look at that very small fine print... good luck everyone..

I would never recommend them. I purchased a living room set for $5000 2 years ago. I have had issues with it since day one. I was told I could get a replacement for the piece that had all the issues but it was never replaced. They waited until I was out of factory warranty and into my platinum warranty before offering me a credit which has all kinds of restrictions. I also have to pay a new delivery and extended warranty out of my own pocket. Again I have only owned this set for 2 years none of the problems were caused by us. Do not purchase anything from here. It will be a waste of your money. They do not care about the consumer at all and only there bottom line.

It a rip off bought a couch n ottoman the ottoman is fax fur but had choice salesmen said the fur one more elegant n with the protective plan can't go wrong I told him I had dogs oh no problem well 3 years later they tell me not coverd won't come clean it I would have bought the ottoman that matched n would have not matted so now what n the couch 14 buttons have feel off not ripped or broke no was not made well will never but from here again this is the sales person who lied to me

I purchased a dining table and chairs in 2022 and it arrived several months later. Almost immediately after receiving the table the top started to chip in several spots. I called within the warranty time frame and a technician came out to "fix" the table which was just coloring in the chips with a marker. We discussed our options with him and he told us since we opened the claim we can either get unlimited repairs or replace the table. Since the repair our table has chipped a lot more and I emailed about a replacement and they are now telling me I am out of warranty. I am extremely upset that I was sold a faulty product (that several other people have said also happened to theirs on the R&F website) and they are refusing to make it right. I was told I can get a replacement table and when I go to get that table they now tell me no. This business is awful.

I purchased all new furniture for the first floor of my home along with the extra 5 year Platinum Coverage Warranty in 2021. Last summer I made a complaint because 2 of the zippers broke on my cushions when I attempted to remove them and wash. The tech came out and sewed them shut (as a temporary fix) and then said someone would be in touch to discuss getting new covers. I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. He again says someone will be in touch. NOTHING FOR MONTHS! I speak with customer service at the store and they say since my couch is longer available there is nothing they can do now. I still have 3 more years on my warranty and no one can help me. This is unacceptable. Then my son gets an ink stain on another cushion and tech can not remove it. Again they say someone will be in touch. NOTHING for weeks. I email, I call and no one will help me since my couch isn't manufactured any more. Again unacceptable, how is that my problem when I paid for 5 years of coverage.

Don't even buy from this company look how they put my bed together. Horrible customer service along with dirty delivery drivers

Love you guys the best customer there is in these furniture stores I'm happy with my delivery and the way I was assisted

I purchased the platinum plus protection plan for a leather sectional sofa set. I was assured by the sales person that the set was made of a premium quality leather. After a few months, we got some damage on one of the sections. They attempted to fix it, and the repair stood out like a sore thumb. They did replace it, however the section that they brought was also damaged and the delivery man tried to color the scratches with a marker. We did not accept it, and they attempted to deliver three more all of which came damaged from their warehouse. After all these failures, they stopped answering our calls, and now we are living with a $5000 set that has a damage section in it. The leather the set is obviously not made from top quality leather as it appears to damage quite easily.

I purchased a nedroom set back in 11/21 ($5,000 on my debit card) it was delivered. However, it did not include all the pieces. I've spoke with Sr Management who assured me it would be there by April. It's now September 30th and I still don't have all my pieces. I called the AG's office this morning. I will be filing a complaint. If you don't have all the pieces why are you advertising as if you do? R&F will never get another dime from me! The quality of their furniture is anothet story. TERRIBLE!

This co. Has terrible customer service called to inquire about my furniture, the lady talk d own to me would not put a supervisor on the phone. Very disappointed that I spent over 4 thousand dollars to get treated like this every time I called

I purchased a sectional in may of 2021 that i finally received in august of 2021. Since then ive had 2 service calls. One because the seat stuffing was bunching up and now because the control panel between the recliners was going bad. I think twice in less that the first year of owning something that i paid over $4k for is ridiculous! I can only imagine what is going to happen when the service plan expires! NEVER AGAIN!

I bought four bookcases for over $2000 in October 2021 and was told that they would be delivered in three weeks, which end up being over four months. Then, the bookcases came with wrong-sized shelves and two shelves for each bookcase should have been built in. Delivery team was supposed to set up the bookcases for me but said they "do not do that". I called and emailed so many times and two technicians were sent to my house but they even did not get the issue correct. I called and emailed again and again and was told that they would only compensate me for $275 dollars leaving me with bookcases missing two shelves each. They also blamed me for securing them together-- I have a young child; my child could have died from it if I did not do that. It has been over half a year and this is what I get. I am beyond furious and had asked them to take the bookcases away and refund me! But I have paid hundreds of dollars for a third party to secure the bookcases and bookcase extensions from another company. And I tipped the delivery team $40 dollars!

I purchased a mattress a few days ago. It looks used and sags in the middle. I called to return it because that's what they advertised. They don't do returns or exchanges unless you buy a warranty. I did not. Total BS. DONT DO IT!

I called Raymour and flannigan prior to moving into my new apartment, I spoke to what I thought were helpful associates only to find out they lied to me. The cost of the furniture with delivery was 3000 and I am a law student that was on a budget. I was told that in order to hold the pieces and keep the price I needed to pay the total in full and I could not do lay away. Believing them I put the entire purchase on my card and slowly paid it off, I called and gave my delivery date and thought everything was fine. I called a couple times because I have anxiety especially ordering something so far out, that is one thing though, I was always upfront about when I needed the furniture, and they always said no problem. Now two days before I move in I call to confirm the delivery date and they tell me that some of the order is on back order…. For another month and a half. I have already placed a complaint with the better business bureau for the lack of honesty.

Sales Consultant, Jim Murphy, is a fantastic person! He was funny, caring, attentive and certainly knows his business! I could not be happier with my results! Thank you, Jim for being who you are!

Quality of furniture poor. Do not reccomend buying online. Looking at items first is your best option.

I ordered a sectional in November of 2020. Was told I would receive it in March of 2021. At the end of March I reached out to them and was told the company that makes the couch located in California had trouble getting the material I ordered. The couch was not even made yet. Maybe it would be shipped in April and they would stay in touch with me. It is now the middle of April and I have not heard a word from them. No communication. I am so disgusted I can't even think about reaching out to them.

I purchased a queen size bed from R&F. It has been less than an year and already two visits from the technician. It's a piece of crap that they are selling. The customer service is RUDE AF. They will make you regret your decision to purchase from them. I'll just throw this bed and waste my $1000. Please don't purchase from them. You will REGRET IT

Raymour & Flanigan, has ZERO customer service care, rude employees and those that are willing to help have no idea as to what's going on.
Their accounting department is the worst I've ever been in contact with.
They owed me $65.00 for brackets that was sold to me knowing I wouldn't need them after stating "they may be needed but just in case they're not, then have the delivery person call and return them for a full refund" it took them three months and with me having to call them every week sometimes two or three times a week. I only just got a check today in the mail after they asked for the last four digits on my card.
It took them three, yes three months to give me $65.00 back for their error.
I'm done with them and would not let anyone associated w/me do business w/them bcuz they're dishonest and c/s staff rude.

Worst sofa we could have bought for the price we paid. Cushions are of poor quality with inadequate support. Its nothing like what they have in store on display. We complained about it the very first day after it was delivered, they sent someone, he inserted a layer of form into the cushion claiming thats the only thing they could do. Such patch fixing doesn't help at all because it makes support along the edges worse (that was non existent in the first place), cushions are now out of shape, sofa is extremely uncomfortable to sit. Poor product and poor customer support. And its not cheap. We wont recommend Raymour and Flanigan to anyone.

I would give a negative score considering no one showed up for the appointment. This is the 3rd time I had to miss work for the same service appointment and nothing is fixed yet. Does Raymour reimburse me for my inconvenience? Very unprofessional and I would not recommend Raymour service to anyone!

I was woken up on a Saturday morning at 7:45 AM by their delivery drivers. The only problem is I never ordered anything from this company. The driver went back out to double check and found out the address was the building next to me, but didn't have the common human decency to come back to apologize for disrupting me on my day off from a long hard week of my work.
Not wanting to let this stand I got dressed and went outside to find out what happened and instruct these people on how they should have come back to let me know it was a mistake and APOLOGIZE and all I got from the lead driver was "get out of my space, he doesn't have to do anything."
Calling customer service was no help either.
It seems this is a privately (family) held company so they don't have a need or desire to look at complaints like these or any others on this website. They will just keep all the money they have already made and then enjoy their lives even after the business, one day, is no more.
But at least there is one more customer who knows I never have, nor will I ever, do business with Raymour & Flanigan. (And add Bob's Discount Furniture to that list as well while you're at it.)

DO NOT WASTE YOUR MONEY! Get your furniture anywhere else! Products are defective! Do not buy their warranties, they do not uphold them. Customer service is rude and degrading. Spend your hard earned money elsewhere!