Realmilkpaint

We've ordered soapstone sealer from Real Milk Paint for years now. But after this recent transaction we'll never order from them again. We placed an order for literally one item and they couldn't even deliver it competently. Even though the packing slip was correct, they sent us cutting board oil. Hoping that it was a simple mistake that would be easy to rectify, we reached out the same day the order arrived and let them know they sent the wrong item. And then...crickets. Not even the courtesy of a response. So we tried calling. No one answered. A week later we called again and left a voicemail. Seven days after the wrong item arrived, they finally get back to us and despite this clearly being their mistake. I would have thought they would have lead with an apology for the mistake and the inconvenience. But they very rudely didn't offer one. They just seemed mainly interested in how they could inconvenience us further with a special trip to the post office to return the bottle of cutting board oil so that someday we might hope to receive the product we paid for. Customers should not have to work so hard to make a simple purchase. How hard is it to fulfill a ONE ITEM order? Apparently for Real Milk Paint it is not only difficult to fulfill an order, but it is also difficult to respond to their customers in a timely manner and to solve the issue with the least amount of inconvenience to the customer as possible. Disappointing.