Retrofitness

I was a welcomed member at the Fair Lawn, NJ Retrofitness for 4 1/2 years. It was a great gym to work out at. I liked the state of the art cardio and weight room machines. I also liked the classes. I enjoyed watching the movies of the day. I also liked the smoothie of the week specials. The management and the staff were very friendly to me. The cons. Some of the male staff shouted when they spoke to me. I got frustrated with the cardio movie room. The members talked on their phones or with each other. They were rude to me and called the manager if I complained to them about the talking while I was trying to watch the movie. I could no longer watch movies in the movie room when it got moved to the smaller studio. The sound and view was bad. I had to watch the movie on the cardio machine with the HD TV. When things started to go wrong, the managers Andrew and Samantha stopped being nice to me. The manager Andrew started a fight with me one evening when I brought it to his attention that the movie language had gotten changed to Spanish. He said I would have to watch the movie in English subtitles. He even implied that I was a racist and accused me of yelling at him when I got upset. I have also overheard Andrew backbiting me to the staff. Andrew also blamed me when there was a problem with the digital cardio machines and HD TVs. The bad customer service and business practices of the management was why my membership suddenly came to an end in June, 2021. It happened after I made a complaint about another incident I had with the night cleaning guy. I recieved very nasty emails from the managers Andrew and Sam in which they verbally attacked me and discredited the complaint. After I complained to customer service about it, the management suddenly terminated my membership without my consent. They also lied to a consumer affairs investigator that the reason for the termination was I committed violations, did not follow rules, and that my behavior was inappropriate. I was a well behaved member who just went there to work out. Being the Retrofitness was privately owned, I was not able to get corporate to help me. I failed to get anyone to save my membership. This was a cruel injustice. They were on the cleaning guy's side. I was a very good customer. The cleaning guy was rude and lost his temper at me. I was no longer able to use the gym without him bothering me, watching me, loitering near me, and making unwanted approaches when he was there. He gossiped about me in Spanish. On my last day, the cleaning guy made an approach in front of me at the counter, said something in Spanish and started laughing. A member said to him that he did not understand Spanish, but he knows what that means. The cleaning guy constantly walked into he ladies locker and bathroom which was next to the showers and changing area. He kept firing the female assistant. I also read 100's of reviews about the bad business practices that went on at the Retrofitness. People complained in the reviews that collections came after them after they cancelled. People I spoke to also had the same problem. They also got charged during Covid. A person told me that the Retrofitness would not let him sign up again because he got billed 140 dollars after he cancelled and he had to pay it. News 12 reported that a NJ bill will require the Retrofitness to provide an online option for the gym member to cancel their membership. I also read that members who signed up for their training programs were subjected to unauthorized and illegal charges. I read that members were even charged 1500 dollars. There were also bad reviews about the manager Samantha Lopez on the Google, Yelp, and Better Business Bureau website. People complained that she was very nasty and rude and that her customer service was very bad. Samantha stalked a member with emails and texted messages. I saw the Undercover Boss episode in which the owner of the Retrofitness fired Jackie. Samantha was worse than Jackie. She is the one who the owner should have fire. What a misery.