The company exhibits a mixed reputation, with some customers praising its competitive pricing and product availability, particularly for photography equipment. Positive experiences highlight reliable delivery and satisfactory product quality. However, significant concerns arise regarding customer service, with frequent complaints about delayed shipments, lack of communication, and difficulties in processing returns. Customers often express frustration over automated responses and perceived indifference to their issues. Overall, while the company has potential due to its pricing strategy and product range, it must address its customer service shortcomings to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Ritz Camera a good supplier - I have had the oportunity to order from Ritz several times and I have never been disappointed. I would highly recommend this site.
I was skeptical, but they came through - When the new %D mark ll came out, no one was taking pre-orders online except for Ritz. I signed on and was skeptical, but they got me the camera ordered in days after it's release. BTW, I love the new 5d mark ii.
Online store is cheaper than retail store - The online store is cheaper than the retail store because they will sell it to you tax free and free shipping. Same company, same product... no point to actually buy it in the store unless you need it that same day.
Answer: Did you Ever receive your item? They still haven't shipped my package either. I think I'm going to cancel the order
Answer: We are a Canon authorized dealer, all our Canon products are brand new.
Shop at Ritz Camera for Digital Cameras, DSLRs, Lenses, and Camera Accessories. Get great deals and free shipping on Canon, Nikon, Sony products and more..