Ruthsroses

I would rate this business a huge ZERO. Deplorable customer service and old flowers and ugly arrangements. I spent $85 for a birthday delivery and when I submitted a photo sidexside with what was advertised they threw their substitution policy in my face as justification. Do not ever use this florist, who purports to be local but is not (I think based in FL, but uses search and maps to lie about where they are located). I feel ripped off and incredibly disappointed with what I purchased for a dear friend. Despicable and of the worst quality. Steer clear!

Hello.
The flowers were delivered. While I appreciate that it was quick, the flowers were mostly filler. Fir what I paid, they were underwhelming and I am very disappointed. This looks like a $15 grocery store arrangement. Looks dead! Expectation on the right…crap I received on the left.

I ordered a floral spray and the spray was NOTHING like it was supposed to be. Definitely did not look like what I paid for. It was supposed to be the deluxe Comforting Standing spray for $250 and I was charged for the premium spray, the banner was HANDWRITTEN and not legible and could read it because it was so faint. All banners I have ever seen had the stick-on lettering. The flowers, the few there were, were supposed to be purple and white ONLY and at least half of them were pink. I will never recommend this floral shop and I will definitely ensure my review corresponds with the crappy service provided. Worst and most deceitful service I have ever experienced.

I wish I would have looked for reviews of this business before ordering. For the amount of money I spent ($130), I could have just stopped at Vons and received my money's worth.

If I could give a negative number I would...my mother spent $81 on a flower arrangement for my best friend who is recovering from cancer surgery. The arrangement she got was vastly different from what she ordered, and the babys breath she paid extra for was nonexistent. I complained via email, with photo evidence. They proceeded to refund her $32. I said that's unacceptable, and they refunded ten more dollars. I again said that was unacceptable and they stopped responding so I called. The girl I spoke with was flippant, and told me that half a refund was all they could do. When I asked why, her response was, 'well at the end of the day, flowers were delivered weren't they?' so….i asked if she ordered a steak and was served a pizza, would she be ok with paying half? Every time I questioned her, her answers got more outlandish. I asked if the shoe was on the other foot, and it was HER ordering her friends favorite flower for after cancer surgery, if SHE would be happy receiving an ugly arrangement she didn't order, and she has the audacity to say YES, she would be fine with that. This 'company' is a complete scam. RUN. The first photo below is what was ordered. The second was the garbage that was delivered.