RyanAir

I was travelling to London Stansted from Malaga with my partner and 9 month son. We checked in which took an age and were left an hour 20 minutes to get to the gate. However, Ryan air shut the doors on us. It took a long time to get through customs and police check the lines were enormous. Ryan air fully knew the lines were incredible long as so many flights were. But they ignored this and wouldn't wait. They blamed the police for slow checking of passports in passport control and told us we had enough time to board. It wasn't just us but 20 other customers flying to London Stansted who missed their flights. Other travellers going to Dublin and Manchester flying with Ryan Air had the same issue missing flights. We were left stranded desperately searching for accommodation with a 9 month crying baby. The customer service was shocking no solution offered and took no responsibility for closing the gate way before the flight was due to take off. Like I said they knew we were coming to the gate and the lines were so long but no consideration of empathy. Also information about boarding of the flight was not displayed on the board it only said go to the gate etc. I am utterly appalled by the service. I will never fly with Ryan air again. The cheap costs are not worth it for the stress they cause. Rude, disrespectful, unkind, unhelpful disgraceful treatment. I hope people can realise how awful and inhumane they are. They just tool no responsibility for the callous act. I am lost for words. Luckily we managed to get on a fight the next day with Easy Jet where everything was quite straightforward. Please I urge people to read this and not ignore.

Even after booking 'special assistance' we were split up on the plane so that my disabled mother was allocated seating next to complete strangers. My father was 20 rows back! We had to ask people to move. My mum also had to wait on the runway prior to boarding the plane and was asked if she could walk up the steps so that they didn't have to bring the lift. This is despite me being very clear about the 'special assistance' required' when booking the flight.

I complained to customer service after the flight and was brushed off. Basically they said it was my fault for not requesting correct assistance when booking the flight despite email confirmation at the time that I had done this. I have complained again to say this response is simply not good enough and reiterated my particular concerns, namely that:

1.) I booked special assistance online and completed that request as fully as possible - I have the email confirmation - yet this was not acted upon

2.) I confirmed this at the special assistance desk at Stansted when we arrived yet no lift was provided to access the aircraft

3.) Keeping my mother outside waiting on the runway for the lift in the rain was not acceptable!

4.) The separate seating issue was not acceptable and broaches Ryanair's own policy for special assistance

5.) The lack of support, such as a helping hand to take my mother to her seat given all walking aids had been removed, was insensitive and unhelpful

The caused my mum undue stress, had a detrimental effect on her dignity and was very upsetting for us all

I am not hopeful about receiving a satisfactory reply.

My daughter had an autistic meltdown on flight and the crew very quickly supported us to move and were very kind thank you so much...a very tired Mom

Unbelievable but true
2.5 years ago Ryanair sent me a cheque in euros issued by a German Bank to my British address in return for cancelling the flight I was supposed to have taken 3 months before.
The currency exchange fee and the bank commission to cash it in was higher than the amount of the cheque itself.
Nice try Ryanair, if you don't want your customers to get reimbursed just send cheques on a different currency.

I want Ryanair to know about my fantastic experience on flight FR7847 on March 27. A young, skilled, professional team of flight attendants wonderfully managed by Chief Cabin Crew Daniele whose kindness and brightness made this flight time extremely pleasant.

I wanted to check in online a night before our flight, but my nationality was not listed in their websites. And when we wanted to check in in person they asked for a fee, and that still was not a problem! They asked for a credit card to check for late check-in fee! We asked them to pay by our debit card or by cash, but they did not accept it! So we missed our flight, and they made us pay a " No show fee" on the application so that they give us another flight in the evening. And the flight we got was about 30 Euro and the "NO show fee we paid was 100 Euro" never gonna fly with them. It's a cheap air line that gonna charge you for almost breathing in the Cabine!
And when I told them in Germany we can pay by debit card or cash, they said we are an Irish airline it has nothing to do with Germany, seriously?! Then why do you have your business here?
The other thing is when I mentioned my nationality was not listed on your website they did not accept that! And they inserted my nationality manually!

This is my tenth flight with Ryanair this year - and eight of the 10 flights had delays - usually between one and two hours, but we had more than three hours too!
There is basically no way anymore that you can convincingly plan longer trips with them, for example a train journey after arrival, because you never know when you arrive. Today, we are loosing another train ticket that we bought ages ago in advance, when we still believed that some delays are exceptions to the rule, rather than the new rule. Even back then, we already calculated with a one and a half hour Ryanair delay, but that is just not good enough for that "never on time airline".

To make things worse, according to EU law, they only have to pay compensation from a three hour delay, i.e. Most delays go without any sanction, meaning a contribution from Ryanair for the additional expenses their customer have to pay. Long live neoliberalism?

Add to that the non-existing Ryanair customer-sevice, which leaves you in the dark about new departure time, gate changes etc, and you have the worst package you can possibly buy.

What can we customers do about it? At first, let us please stop buying drinks, food and other items on flights that come with more than half an hour delay. We should not reward such an airline for what they do to us. And then better check always the prices of competitors: Eurowings, EasyJet, Vuelin, Wizzair, anything that stays within a reasonable price for the package might be worth considering.

I am a university doctor from Sweden. I took a Ryanair flight three days ago from Copenhagen to Vienna without any problem. Today, I took the return flight. I was this time told I must pay a penalty fee for my exactly identical bag. I told them I came three days ago with Ryanair, with the same bag. Ryanair's staff did not believe me. I offered them the ticket as proof. They ignored it and shouted at me to 'pay the fine or you cannot board the plane'. I then removed a large duvet cover from my bag, after which the bag fit into their standard model box. Still, they ignored it, and repeated: pay or be left behind. Upon request, they also refused to give me their names, or the name of their manager. I also watched as Ryanair's staff showed the same disrespectful treatment to many other, visibly upset, passengers.

Know this before choosing Ryanair:

1) They can forcibly take a large amount of money from you at the gate without justification.

2) If you dont pay, they can threaten to not give you the service you have bought and paid for.

3) They are not necessarily interested in a civilized conversation, as was my case.

I have flown Ryanair regularly for over a decade. I must now reconsider my future choices.

They cancelled my flight and didn't refund me. NEVER AGAIN. They offer the worst costumer support. Never helped me with anything, almost lost my mind trying to deal with them. I've lost 300€.

Just don't with Ryanair. Save yourself the frustration. No amount of savings is worth it. And if you must, keep in mind that if you book through a third party (which you may have to do because Ryanair website often won't allow you to input necessary info), you'll have to go through a ridiculous verification process, which seems to only exist to extract a few more cents out of you.

I recently used RyanAir for the first time and was pleasantly surprised. The booking process was easy, the flights were on time and the crew was friendly and helpful. The planes were ok and the prices were low. But the food that you can order on board was very expensive! I wasn't ready for that!

Horrible company. Predatory. I would not wish this company on anyone. Their insurance they promote disables you
To use their "change fee" for flights, having to book a last minute flight we were unable to check in due to being in the air and no wifi at the airport. Once arrived 11 minutes late to check in counter, they charged us 110 euros extra after paying for another flight out of pocket. On a side note the flight attendees wouldn't even give me a bandaid for my bleeding finger nail. Disgusting company. I will be going out of my way to tell people how horrible Ryan air is.

A word of warning: NO!
Ryanair is terrible in my experience. Let me explain.
We scheduled a flight from Tangier to Lisbon with a layover and plane change in Paris. Due to a bomb scare in Paris, our flight went to Belgium. From there, we sat on the plane on the air strip for about an hour with no answers as to what would happen next. Then, they made us all get off the plane. No communication, just left there. I had to go to the ticket office to try to book another flight. There were no flights available, so I had to research nearby airports for possible flights.
I found a flight to Lisbon from Brussells. I then had to get bus tickets to take us (there were 5 of us, all family on vacation) and an uber from downtown Brussells to the Brussells airport, buy new tickets on another airline at high prices for same day tickets and got us to Lisbon very late that night.
Ryanair did not help in any of this at all. We were basically left stranded in another country with no way out.
I then filed a complaint with Ryanair about this. They asked for my confirmation number, passenger names and email address, which I provided.
I have now asked several times what they would be willing to do to help. No response to date. They have just ghosted me.
I paid for 2 flights to get me and my family to Lisbon. I got one flight to Belgium. Worst experience with an airline ever!

RyanAir has exceeded my expectations in tickets reservation and booking. The system itself is easy to use and really reasonable prices.

After reading all the negative posts about Ryanair I was a bit concerned about flying with this airline. They were the only airline that had decent prices to the destination that I wished to travel to. My booking and flying experience with them was all positive. The web site booking was easy to use. The check-in experience was good, the flight was on time, the aircraft clean, the crew semi friendly. I think the key to flying with Ryanair is that one must read and follow all the instructions carefully when booking, read about their carry-on policy, baggage hold policy, cancellation policy, checking in policy etc. If one takes the time to read all of the information and follows all the directions which are given in plan and simple language there should be no problems. In fact I did have a problem, after clearing customs and going through security, at some point I lost my boarding pass, and after reading all the horror stories about the charge for a new one I became a bit anxious. To have the boarding pass reissued was going to be expensive. At the gate I approached the staff and informed them of what happened. The reply from them was simple, "no problem we will reprint your boarding pass and you will be able to continue with boarding" they were friendly and most helpful. I have no doubt that I will be flying with Ryanair again should the need arise.

SUPREMELY UNETHICAL AIRLINE

Ryan Air may bottom rates for fares, but they recover their profit margin through extortion and fraud during check in at the airport. I've only flown Ryan Air 3-4 times, because I'm acutely aware of their lawlessness and lack of ethics and consideration for travel weary customers. But each time I observe passangers crying or frustrated beyond a normal threshold for travel. OR I'm the victim. And 100% of the time, the ground crew is wreckless with passanger care. When passsangers are crying...they mock then and laugh at them...consistently! Seriously it must be in the training because I've observed this at 3 airports on 2 continents.
Our flirst experience with Ryan Air involved over $300 in penalties for 'failing to check in' advance for $50 fare flights. They disregarded that their website was DOWN - preventing us from 'checking in'. Ultimately we paid $400 for two $50 flights. And This is precisely how RyanAir Works,

On Jan 12 the Marrakesh Ryan Air check in attendant insisted that one of our carry on bags did not fit in the luggage measuring device. I demonstrated to him FOUR times that it fit perfectly...just like it did 6 days earlier oh a Ryan Air flight TO Marrakesh. Each time he sent us to the end of the line. Ultimately he extorted $75 for one of the bags (that was already paid for and that fit their device)
We woke up at 1:50 for this 5:45am flight in anticipation of Ryan Air harassment and extortion. And I left many clothes, toys, travel artifacts, art and supplies at the Riad to make sure our baggage was Ryan Air proof - yet STILL spent hours going through the check in line, being directed to random, unsigned payment stations and contending with unbearable harrassment and fraud. In the end, we had to RACE to the gate and almost missed our flight. I fell quite ill as a direct result of Ryan Air abuse. No doubt they were laughing at me too.
In my 54 years, I've encountered all kinds of unethical businesses and frustrating travel experiences with airlines and car rentals...But NONE come cloase to Ryan Air.
Consumer Affairs gives Ryan Air 1 star out of 5 by 220 reviewers...because Ryan Air is supremely consistent with it's fraud, extortion and traveler abuse
Onboard is an entirely new experience altogether. OUt of 220 reviewrs, not even ONE gave Ryan a second star.

If you''ve ever taken a greyhound bus in the US...you can expect a similar experience up in the air with Ryan Air...it's mayhem on board. Passengers do not sit in their assigned seat and boarding hte plane takes twice a long. They will charge you for everything but air...water is not free. No passangers have beeen observed masking...while many cough into the open air without covering their mouth, and the passanger behind me repeatedly wiped nose with their hand. Passangers wander all over the plane during most of the flights. Ryan air involves both a financial and health risk (and mental health too!) I definitely got sick on their flight...and it ruined the remainder of my trip.
In Dublin we laughed to encounter a band performing with a sign stating they are forced to busk because they bought luggage on Ryan Air.
FLYER BE WARE...I cannot afford to Fly Ryan Air - physcally, mentally or financially. Check their reviews thoroughly before committing to one of their alleged 'cheap fares'.

I have never seen such a disgusting airline in my life. They took 55 pounds from me when I had no fault. I call their customer service and they hang up on my face.
I didn't try to make any changes on my ticket, whoever calls me, they say you made the change.ryanair i will complain not for the money i didn't make any changes they made me a liar by dedek
And i will write you on all social media

The new website is much better and easy to use.
The company is no frill. I don't like peopele who complain about low cost companies: they make their own job, so you can't pretend a 5-star flight
It's still the cheapest way to visit Europe!

I'd recommend using this company only in case of a very tight budget. Once the staff nearly denied the boarding because my carryon was "beyond the established size limits" as they said without even measuring it. Another unfortunate occurrence was on board when I was coming home from vacation with an emptied purse. I asked for a bottle of water or at least a glass, but they refused to accept coins, even though I didn't have any paper money. I had to bear a terrible thirst for the long 5 hours. I understand this is their policy, but there could always be an exception. It was an emergency for me. They would let a passenger die but would not break their rules. Anyways, I put 3 stars for I suppose it's a matter of a human factor. My other flights with RyanAir were not that painful.

So last night 21-08-23 I flew from krakow Poland to Luton London with Ryanair.
It's my first time with Ryanair, the crew were young girls of which they gave me their names for me to write this review.
I lack oxygen to my brain of which then causes me to hyperventilate as a lack of oxygen is the worse feeling ever. I have C O P D. These girls were amazing. Thank you so much girls. KONSTANTIN, NICOLE, SARA, CHARLOTTE and PAIGE for helping me and giving me oxygen.
I have flown with many other companies with older crew who have not cared but these girls who crew for Ryanair Luton truly were brilliant and seemed more experienced than the older crew. So girls you really made my flight comfortable with your caring ways and asking me through the rest of the flight if I'm OK and need anything else. Sending lots of love and thanks. From Dawn Sharpington Grays Essex xxx

On Oct 18th Ryanair contacted me to tell my flight to Tel Aviv on Oct 21th was cancelled. They said they'd credit the amount I paid in my wallet but they didn't.

Already sent 3 emails with no awnser. Support SUKKKS. I want my money back!

Please do not buy tickets from this airline. I have to paid between 55 to 100 Euros in each of my flights last summer, apparently because I did not submit my ID online. This ID online is Ryan air scam,they sent you an email with instructions for you to check your ID online but the link is faulty and never work, then they do not allow you to check in online so you must do it at the airport, when you get there they charge you an unjustified fee between 55-100 Euros each counter in each airport set up their own fees. When you complaint they tell you that is the airport that is charging that fee, which is completely false. I has been traveling around the world for over 20 years, with several airlines and no one ever have charged me airport fees. Ryan air make up fees at the airport that no one else does.
I recommend VOLOTEA is a great new low cost airline in Europe, seems to be hones, also AEGEAN was good too.

It might not be the best customer experience, but it covers a lot of destinations in Europe at the cheapest cost.