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    Sakuraco

Ratings On Other Platforms

Trustpilot
4.7 / 5
Reviews.io
4.8 / 5
Corporate Values

Overview

Sakuraco has a consumer rating of 4.64 stars from 77 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Sakuraco most frequently mention japanese culture, subscription box and high quality.Sakuraco ranks 11th among Food & Drink Other sites.

  • Service
    63
  • Value
    67
  • Shipping
    66
  • Returns
    14
  • Quality
    67

This company does not typically respond to reviews

Positive reviews (last 12 months): 68.4%
Positive
13
Neutral
0
Negative
6
View ratings trends
36
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How would you rate Sakuraco?
Top Positive Review

“Lovely Sakuraco May box”

Hala S.
5/30/22

Sakuraco is always surprising me with lovely and delicious sweets and snacks It has the best support team ever ready to help me and answering all my questions The delivery is so fast reaching my doorstep in Egypt within 5 days In this box "Matcha & Mochi" i absolutely enjoyed every single item. I'll tell you the best: Matcha cream daifuku: i love daifuku so much Matcha Baumkuchen: soft, fluffy and delicious Matcha Manju: it's unbelievable Salad arare: perfect salty rice crackers

See positive reviews
Top Critical Review

“Autorenew gets you every time”

Chris B.
2/5/22

They have great boxes filled with goodies i've never had before but the part of the business that leaves a sour taste for me is the model. They don't really help you in the service department or are very understanding. Everything is a sales final kind of case and renewal's are up to a year without notice or warning. So $500 without approval once you sign up for a box. Fun box, just be careful on the subscription

See critical reviews

Reviews (77)

Rating

Timeframe

Other

halas18
1 review
0 helpful votes
May 30th, 2022

Sakuraco is always surprising me with lovely and delicious sweets and snacks

It has the best support team ever ready to help me and answering all my questions

The delivery is so fast reaching my doorstep in Egypt within 5 days

In this box "Matcha & Mochi" i absolutely enjoyed every single item. I'll tell you the best:

Matcha cream daifuku: i love daifuku so much

Matcha Baumkuchen: soft, fluffy and delicious

Matcha Manju: it's unbelievable

Salad arare: perfect salty rice crackers

Service
Value
Shipping
Quality
francess496
1 review
0 helpful votes
June 8th, 2022

I love my Sakuraco Snack box! The beautiful gifts are wonderful to receive in every box. The snacks are also yummy and I am looking to give them as gifts to my family. This month's box I received delicious treats. My favorite this month was the Minimini Chocolate Dorayaki, milk bell castella, Hokkaido melon jelly, Sweetcorn chocolate, Hokkaido milk Danish, honobono cheese cookie, etc. The entire box was Awesomely good!

christinp10
1 review
0 helpful votes
May 14th, 2022

A beautifully curated snack box that's both delicious and educational. It's a great way to learn more about Japanese snacks and culture.

Value
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Quality
harleyw43
1 review
0 helpful votes
April 26th, 2021

It's pricey but the box reflects what you pay for!
Absolutely loads of sweets inside, a full colour plush looking booklet with little write ups on all the items and some very interesting information about prefectures and national holidays, a sweet little traditional print with a message from the sakura-co team on the back and a cute little rice bowl with Sakura print.
The shipping was timely and with no customs to pay! I was a little worried it would get stuck seeing as I'm in the UK and the box came from japan. (Which I was shocked about! I assumed it would come via America honestly)
I'm very impressed with the box! I've had Tokyo treats before now and had gotten bored with the sweets. I think perhaps I'd outgrown it as I'm much less interested in anime these days.
As I write this the box for next month hasn't been announced but I'm very excited to see what it could be!
If you're on the fence with buying and have a little extra cash around at the moment I'd go for it. I'm not disappointed in any way.

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ameliac146
1 review
0 helpful votes
April 1st, 2022

Sakuraco did not in any way make clear that when you purchase 3 months they mean 3 months at a time -- there was no notification at all via email or otherwise that they would charge me again, yet they went ahead and billed me for $140+ for an additional 3 months that I did not want. After I immediately reached out to request a cancellation and refund they initially ignored my email. I reached them via their ticket service page and they replied and told me no refunds, and also warned me that if I take it up with my bank they will hold the boxes I already paid for.

Do not buy from them -- this is false advertising and a total scam to me.

Tip for consumers:
Do not do it. If you do cancel well before you need them to stop billing.

Products used:
3 month box subscription

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katt236
1 review
0 helpful votes
February 17th, 2022
Verified purchase

The snacks themselves are alright. Month to month, you kind of get the same thing, just slightly different to match the theme of the new month. The ceramic you receive in each box is almost never worth it or as exciting as you'd hope it to be (it's usually something that feels and looks cheap, i. E. it's made out of plastic).

The bigger issue is that they don't warn you that they auto-renew your subscription, and they refuse to prorate the rest of your subscription. In other words, a full year's subscription is $540. They renew your subscription and charge you, and then the day after, they ship out the box and claim they cannot do a partial refund because the 1st box has already shipped-- it's bull$#*!. So you're stuck paying $540 for a prepaid service of $#*!ty, overpriced snack boxes that they somehow can't stop.

Products used:
Snacks

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Value
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eveb71
1 review
0 helpful votes
April 8th, 2021

I just started receiving my year-long subscription to this Japanese treat and tea box and it is well worth the full year subscription price; I had good experiences previously with Yume Twins so figured it was worth the risk! The treats are delicious and come with a very nicely prepared catalog with stories about each item, the teas quite good as well though slightly disappointed to have only two small tea satchels this month, but also a beautiful piece of ceramic ware thankfully carefully packaged each month; only reason it's not four stars is some of the treats get a little squished in transit and some have an outer coating that is somewhat styrofoam in texture.

Tip for consumers:
Well worth the savings if you subscribe for the full year!

Products used:
We enjoy eating everything in the box each month and also enjoy the dishes, very high quality!

Value
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Quality
jessicah1137
1 review
0 helpful votes
March 24th, 2021

A wonderfully curated snack box with top notch Japanese treats, both savory and sweet. Each box is themed for the season, much like traditional Japanese cooking, and every snack included is elegant and fun to experience. I highly recommend this subscription box to anyone who has lived in Japan and misses the amazing quality and uniqueness of snacks, or anyone who just loves Japanese culture. There are enough snacks in each box to take you through a whole month if you like, or to eat up quickly if that is your preference.

This box is definitely targeted at adults, and does not disappoint. I started out with a 3 month test and am expanding my subscription after only the first box- worth every penny!

Value
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Quality
daniellel343
1 review
2 helpful votes
August 17th, 2021

I wanted to share for you all my experience here. I looked at this and other reviews and agonized over the very high price point before purchasing a box. Especially with the converted Canadian price and shipping cost, this is VERY expensive for a small box of snacks ($50)) I eventually decided to try one and while it is quite a delightful unique offering, they lack severely in customer service and they are a bit dishonest and sneaky. It is very easy to accidentally sign up for a second subscription (when you think you are just extending your first one) and end up with two of the same very expensive box. And if you buy one month, it automatically renews you for a second one even if you start a 3 month subscription (like I did). For me this also didn't look obvious on their hard to find/navigate portal.
It's very difficult, contrary to what the FAQ says to find and be in the right circumstances to skip a box. And when you try to work with them on the fact that you have two of the exact same very expensive treat being packed to be sent to you they simply don't care and will not work to rectify the situation at all.
To me that's very dishonest and misleading and they seem to do it purposefully. I feel ripped off, and when I planned in my bidget and splurged, I was planning to pick 4 different boxed I thought looked most interesting, instead I have two of the same box and the September box shipped before I had a change to see what was in it and select it. And they basically said oh well too bad.
For this reason, as soon as my 3 box commitments are met I will not be renewing this service.
If you have lots of spare cash and aren't picky about maximizing your spend, skipping months etc. then the treats are mostly excellent and unique. But if you think you may need any complexity or this is a big financial decision, then I would not recommend this.

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lynnh542
1 review
0 helpful votes
May 30th, 2021

This is a review of June's box and my first box. I thought they were presented well in a nice box and the information book was excellent. All items were fresh. My only real criticism is and maybe a culture thing, but there was not a lot of taste and although each item was individually presented they all were very much the same in texture and content. As l have stated this was my first box and l can't fault the company in dlivery, presentation or quantity and after three boxes then perhaps a better evaluation maybe ascertained on the content of taste and variation. This is very much a more positive review than a negative one

harrisonn15
1 review
0 helpful votes
June 13th, 2021

Just got my first box today, and I gotta say i'm really impressed with the amount of quality stuff they put in here! Love it.

Tip for consumers:
It’s easy.

Products used:
All of them.

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Value
Shipping
Quality
shannonh465
1 review
0 helpful votes
April 16th, 2021

The selection of items provided in each box I have received so far is amazing. Really gives you a taste of Japan.

Products used:
We used and or ate everything.

Service
Value
Shipping
Quality
alejandrac97
1 review
1 helpful vote
January 16th, 2022

I had paid for two subscription boxes from the same company, they are themed treats and drinks mailed from Japan. One subscription was for three months and the other (Sakuraco) for a year. The automatic renewal option was hidden in their web site and only found out when an authorized charge went through my bank for another three month subscription. When I disputed the charge with my bank, the company stopped sending the remaining boxes for second subscription (already paid 12 months). I lost more than $500 dollars in that subscription, I emailed them and send them messages in their social accounts just to be ignored, I filed a claim with my state consumer agency but because they are from Japan they couldn't do anything. Do not give them your business, it is a scam.

Tip for consumers:
Do not use this service

Products used:
4 received (our of 12) boxes with sweets and treats

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ellaa79
1 review
0 helpful votes
June 10th, 2022

The items are very similar every month. After the second month I knew exactly what I would be getting in every box without any information. You will always get rice crackers, a type of cake and flavoured bread, cookies, jelly, and tea. The only difference each month is the flavour, whatever is the fruit of the season your box will be filled with items of that flavour. A lot of the items were just too sweet for me.

What is very shady about Sakuraco or TokyoTreats in general is they have AUTOMATIC renewals without any notifications or emails that they will renew even if your 3 or 6 month subscription is over. I cancelled my subscription right when I received an email that it has been automatically renewed. I contacted customer support right away and they refused to issue a refund or do anything about it. So now I am stuck with a very subpar 50$ CAD subscription for the next 6 months.

Tip for consumers:
Just buy one box, no need to get a longer subscription since you will not be getting anything different. Make sure to cancel your subscription the same day you sign up, so you won't be forced into another renewal.

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kellym1136
4 reviews
1 helpful vote
March 23rd, 2021
Verified purchase

The box is great. I'm impressed with how much it comes with - I definitely feel the value is worth what you pay. The box mostly consists of snacks and treats. My first box had enough tea for two small 4 oz. Cups or one 8 oz. Mug. The snacks have interesting, different, unique tastes and textures. I savored each treat, enjoying one or 2 at a time, stretching the experience over weeks. Each day, I looked forward to the next treat. It ships to Canada via DHL and arrives in just a few days. Great customer service. I initially signed up for 1 month at a time, then signed up for 3 months after I received my first box. I was then charged for 1 month after being charged for the 3 months - I thought the 3 month subscription would replace the monthly subscription, but each is a separate subscription. They are refunding me for the 1 month charge. They will refund you if the box has not shipped.

Tip for consumers:
Check the website / social media to see if there are any promotional codes you can apply before you sign up - and make sure you collect the streak points. Streak codes come in the box. The points add up to cash value on Japan Haul, their partner site where you can purchase items in the Sakuraco box and more. Enter their contests - they have photo contests on FB / IG and general "perform a task" contests.

Products used:
I ate everything in the box except for the candies. Might save them for a future baking project! My favorite item was the peach sandwich. It was to die for. I finished the sakura themed March box and then received my April box, just in time to try new matcha treats.

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sarahy409
2 reviews
0 helpful votes
May 14th, 2021

Overall pretty good but have to agree with other reviews that the box isn't cheap. With shipping it's almost US$50 per box, and most of the snacks, while tasty, aren't anything dissimilar to what you can find in Asian supermarkets in North America. For the May box the special snack was the puffer fish, but the air-filled plastic bag wasn't enough to protect it and there was no extra cushioning whatsoever so it came crushed into many pieces and it was quite disappointing. The info booklet was a nice touch and pleasant surprise, and there were two extra snacks from the April box included. I like the box and the marketing and packaging are beautiful, but on the fence because of cost and not sure if I would continue to subscribe once my current one is up.

Products used:
Snacks

Service
Value
Shipping
Quality
kesiahr
1 review
0 helpful votes
March 31st, 2021
Verified purchase

This is the most beautiful curated box of Japenese snacks I have ever purchased. My box came beautifully packaged, very carefully intact. The box itself is so pretty, i dont want to throw it out. When you open it, a postcard welcomes you, along with a beautifully detailed booklet of the current month's theme (so far I have April 2021), from the history of the Japanese tea ceremony, to the beautiful pictures of the snacks and their explanation. I mean every penny is worth it. Its beautifully curated, and picked with intention. Some of these snacks are picked from local vendors in Japan, so you know you're getting authenticity while learning more about the Japanese culture and some of their snacks, tastes and flavors.
There was a particular part in the pamphlet where sakuraco asks Aziroan if they had a message for the Sakuraco family and they very sweetly said "... We've put our heart into making our signature kintsuba, and we hope that people all over the world will be able to feel the emotion, putting a smile on their face."
To me, I think that just makes trying the matcha kintsuba that much sweeter & thought sakuraco adding that message from the makers was such a genuine touch.
This is unlike any other Japanese snack curated box. Its a much refined, elegant, yet fun & lovely subscription box.
If this is just a taste of what's to come, I absolutely cannot wait to see what sakuraco has in store for its current and new subscribers.

Tip for consumers:
Every penny is worth it and the price is so great for everything you are receiving. Its a "small" box, but packs a punch with everything that is included. Definitely worth the subscription.

Products used:
Everything in the box was consumed and was so delicious.

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Value
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margom65
1 review
0 helpful votes
June 13th, 2021

I originally ordered a single box, just to see if I liked it-well, I did, and went for a 6 month subscription. I just got my second box, and have to say it is just amazing. I got an adorable bento box for doing the subscription-perfect for jewelry. And the food! I'm not a big eater, and not at all a fan of sweets, but I have to refrain from sampling every item right away. There are sweets, and lovely savory items-it's a great combination of treats that might last 2 weeks if I can be virtuous.

Tip for consumers:
The site is self explanatory.

Products used:
All of them.

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Value
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cecilled2
1 review
0 helpful votes
June 9th, 2021

Love love the matcha pudding. Saku Saku seaweed Cracker was really yummy as well. Everything was packed well, except for one jelly that leaked some syrup inside the box.

Products used:
Snacks, pastries, teas.

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Value
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held1
1 review
0 helpful votes
May 14th, 2021
Verified purchase

A really diverse range of snacks and tea so far. I've had two boxes so far, one themed around matcha, the other around Sakura. Both were delicious.

Products used:
All

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Value
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beand3
1 review
0 helpful votes
April 17th, 2021

Saw Sakuraco ad via my Tokyo Treat box and decided to give it a try as I love traditional japanese sweets.

Got April box. Unfortunately I'm not too fond of the inedible stuff like porcelains, and to make it worse, my cup was somewhat chipped below the sakura pattern.

Some cakes were dry as I feared, but over than half others were good and I actually did love some items.

In all, my first Sakuracobox was less satisfying than my first TT box, but I will still give it some try regardless.

I hope May box will be better experience. Still wishing we could trade the porcelains with more snacks instead.

Tip for consumers:
Soft pastry and monaka may end up dry or saggy.

Products used:
All but cup

erind203
2 reviews
0 helpful votes
March 28th, 2021

Great range of snacks, quality items and comes with a little kitchen ware item each month. Definitely the snack box for you if you prefer cakes/mochi over prepackaged snacks like chips

Service
Value
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chrisb2774
2 reviews
0 helpful votes
February 5th, 2022
Verified purchase

They have great boxes filled with goodies i've never had before but the part of the business that leaves a sour taste for me is the model. They don't really help you in the service department or are very understanding. Everything is a sales final kind of case and renewal's are up to a year without notice or warning. So $500 without approval once you sign up for a box. Fun box, just be careful on the subscription

Tip for consumers:
watch renewal date, no refunds, changes, etc. they're strict and keep it all

Products used:
Box subscription

Service
Value
Shipping
Returns
Quality
kyleb473
1 review
1 helpful vote
May 5th, 2021

I love this box! I used to live in Japan and I really miss trying all the new and unique snacks that are available in the small towns as well as in the big cities. Some of my favorite snacks in this month's May box are the sakura sencha tea, sakura sable cookie, and the sakura mini baumkuchen. The cake is so moist and I loved it with the iced sakura sencha tea! Perfect on a hot summer day

Tip for consumers:
The shipping is not free, but I love this box because they included the small bowl and the delicious tea!

Products used:
All of the snacks were so delicious, and I loved the small Japan-made bowl!

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tiah54
1 review
0 helpful votes
April 1st, 2021
Verified purchase

The website is easy and fun to navigate, and the boxes are equally as fun to explore! I can't get enough!

Tip for consumers:
Shipping is a bit pricey, but don’t let it scare you off from trying this box!

Products used:
Everything! It was so tasty!

Service
Value
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Quality

Q&A (3)

Answer:

I love the creatively curated themes and items in each box, and every month comes with a pamphlet not just talking about the products, but giving information on their importance to Japanese history and culture.

By Madeline O.
See more answers (3)
Answer:

They are a legitimate company, but they do not have a refund policy and do not notify customers of automatic renewals.

By Ella A.
See more answers (3)
Answer:

I have seen some reviews of bokksu but I haven't tried their box so can't compare.

By Leah B.

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About the business

Sakuraco brings you authentic, traditional, and artisan Japanese snacks every month. Get Japanese tea, sweets, and home goodies in your Sakuraco box.

Company Representative

sakuracos1
Sakuraco S.
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4.6
76 reviews
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