Scala Cube

These are a great web hosting server I've used in awhile. I play Minecraft and it's been great. The servers never go offline and it never disrupts my game so that's an additional plus point. They also help with the directions and all of that too. Been using it for two months now and I've got absolutely no complains about them.

"False advertising and poor customer service"

Definitely the title of a review, if it needed a title. I'm not usually one to leave reviews online, but the way ScalaCube treated me as a customer was unacceptable. First, the "false advertising": the ONLY reason I purchased a server through ScalaCube was because they promoted cross platform playability, it was only after I had purchased a subscription to the server was I told that it is not actually cross platform (which is literally an option in the server settings!).
Second, the "poor customer service": about the only thing positive about the company is their quick responses to any help tickets. I had sent two help tickets, and neither of them helped my situation nor did they inquire any further information to help me with my problems.
Finally, I believe I had seen somewhere on the website that refunds could be issued within a certain time frame (maybe I am wrong), but it doesn't matter…because after continuously trying to get assistance from their customer service, and having the server for only 3 days even though it hasn't been used, they refuse to issue me a refund.

Thanks for reading to the end, and I hope this review helps you save your time, money, and the frustration of having to deal with this company.

I set up a server with Scalacube, provisioned it with more than enough respurced to handle my requirements. The server was laggy and essentially unusable, so I moved onto a different hosting solution on the same day. They refuse to give a refund, even though their product did not perform as advertised and I requested a refund the same day. They said me selecting a different hosting option because of their poor performance "was not a valid reason for a refund". Seriously, I do not recommend, there are plent of other great hosting sites out there, use one of those.

I made a mistake and had to cancel. Even though it was completely my own fault, support gave me a refund without any hassle. Great customer service!

This company is a scam. They say they are going to give you a service with support but all you get is links that don't connect and a bot that says sorry it can't assist you. They say it's a 7 day refund but won't refund your purchase. They are unhelpful, scamming people our if money and pretending to provide a service. I am very happy that I found Bisecthosting where it was super simple to get started and have amazing support who know what they're doing! Don't waste your energy with Scalacube it's a SCAM