Seatsnet

Bought 2 tickets for Wales v England at Twickenham in the middle tier next to our debenture seats. When our tickets arrived they were in the lower tier at the complete opposite side of the ground at the very back. Their excuse was "You have been issued tickets similar that match your original booking". In our case these tickets were nowhere near similar. This site is a complete scam - watch the small print. They can basically sell you whatever tickets they feel like and not what you actually buy or in our case not even close..

Be careful from this scammers.
I contacted them many times and mentioned that everything will be fine.

On the day of the match, Champions League: Bayer Munich vs Real Madrid
733€

Nothing received!?!

The trip cost me a lot a lot, Hotel and transportation.

But they are actually scammers. Please avoid this awful and scamming service.

Didn't send my tickets in time to arrive for the event. Despite me constantly contacting them the only replied to say as they had sent them it was ok that I couldn't actually attend the event despite charging me for guaranteed postage and extortionate handling fees.avoid these unscrupulous conmen at all costs

THIS IS A SCAM! Avoid purchasing from this site at all costs. We purchased 4 concert tickets and never received them. They made us wait in the rain in a different country, constantly promising the tickets would arrive 3 to 1 hour before the concert, then stopped responding afterwards. You can't reach real people; all messages are automated, and the phone numbers provided are non-functional. This has been the most disappointing experience ever, especially since I was so happy for this concert. Spare yourself unnecessary stress and avoid ordering anything here! To those responsible people if i can call them that way, do you derive satisfaction from ruining someone's day? And I'm not sure why this site still exists. 0 starts if it's that posible.

Please don't buy from this website ever! I was supposed to attend a PSG game yesterday, which I have flown to Paris for and paid a decent amount of money to attend. After saying that the tickets would arrive a week before the event, than changed into 3-1 hours before the event, and later to NO TICKETS AT ALL! If you actually WANT to attend an event PLEASE DO NOT BUY FROM THIS WEBSITE. THEY WILL JUST SCAM YOU FOR MONEY!

I purchased tickets for my boyfriends birthday for this game. Altough i got the ticket one day later as they promised, i got it and everything was fine. When i reached out to the costumer service they were very friendly, helpful and they replied very fast.

They are scammers! Do not buy anything through them. They stole 770 euros from us for four tickets. They corresponded with us regularly until the start of the game, promising to applaud the tickets with the qr code. That didn't happen, they just stopped writing to us at 7.45 p.m. We returned to the apartment with the two boys. The match started at 8:45 p.m., and after our threats of a lawsuit, they quickly sent the tickets at 9:03 p.m. and wrote "service delivered". So, they do everything deliberately, professional fraudsters.

Stay away from this site. I bought tickets for €169 KAT 1 Premium platinum and they sent me the cheapest one for €69 KAT6 and they don't want to refund the price difference. They answer my emails with nonsense

Fraud! Horrible experience! Traumatized child!

Seatsnet sold me ticket (with high commission) for Inter Milano-Empoli match in Serie A, almost a month before actual match. Match was scheduled for March 30th, but was postponed for 2 days later on.
We did not receieve any information about match date change and found out about it when we (my 7 years old son and myself) arrived to Milano Italy (from Zagreb- Croatia), just 3 hours before non existing match on that day.
Seatsnet refused our demand for return & refound claiming that they are not responsible for information about match date (!).
Even if that is covered by their T&C it is fact that they sold ticket for non existing event on that day, charged significant commission and failed (didn't even try) to inform customers about event date change.
That by definition is fraud and horrible customer experience.
Imagine how disappointed my 7 years old son was when he found out that there was no match... and that match was only reason for us to travel to Italy from Croatia.
F U Seatsnet... F U very much!

No support or follow up even though tickets we bought were wrongly described... we had specifically selected 'mid tier' tickets. They dont come through til last minute and when did we complained they were upper tier. In reality in stadium they were in last row of highest section - almost a health warning required imho, as someone with a bad knee and poor physical fitness. In fact the Irish Rugby Football Union who had prompted us to Seatsnet advertise these tickets as level 4 as opposed to Mid tier as 'premium' level which is top level and 5 up from level 4... yet Seatsnet hide behind statement that they have replaced with similar or upgraded! Not in anyones view... which was also obstructed by roof stansions. No screen was visible, but did get a great view of docks! Not only were tickets sold at a premium but Seatsnet charge a fee per ticket (watch that it looks like its one off but is per ticket) so they are imho, profiteering from this mis-selling. And yet would not listen to any request for review or discount.

WARNING! Absolute SCAMMERS! We were left outside of the stadium without ticketa and found another family with crying kids like ours because this FRAUD company never sent us the tickets that were well paid for. NEVER USE THIS COMPANY!

This company is a SCAM, they should be shutdown. Bought sports tickets and they showed up after the game was well underway. But then the company said we had received the tickets so a refund was not going to happen. Their Terms and conditions said a refund would happen but the company ignored this fact. They are a SCAM.

Bought tickets from this site and they were never sent to me. Since then I've sent dozens of emails to every address I can find and had no response. Complete scam do not use!

Purchased two tickets for Lazio Vs Celtic game.during purchase a ticket agent phones,very professional.bought etickets expected delivery date was next day... travelled to Rome, three days later still no tickets.got minimal correspondence night before game assuring me they were verified seller and 100% guaranteed...day of game no tickets,all emails, WhatsApp and calls blanked.complete scammers.trying to get refund through my bank now.save yourself the stress and avoid at all costs.

(ORDER ID #*******) I bought 2 tickets for the Real Madrid Sevilla match for 305 Euros months ago, they kept us busy until the match day by saying the tickets would be loaded, the tickets were not loaded and they did not refund our money.

Save yourself a lot of stress and disappointment, do not use this company. I wish I had read the reviews beforehand. Booked two tickets for Real Madrid-Seville game, however before doing so I sent a message to Seatsnet informing them that I was attending with my young son and needed the tickets together. Their first reply (and I am pasting it) was "We guarantee tickets in pairs for ANY section EXCEPT our section single tickets. Single tickets are not guaranteed to be placed in pairs". After booking the tickets I sent another message to confirm, and received this response, "Yes, for the section you have now the tickets will be in a pair (together)." So imagine my suprise when I received the tickets 5 hours before the game and they were in completely different sections. I explained, via message, that these tickets were useless and I would not be able to attend the game. No response. I didn't use the tickets and had an extremely disappointed son. Unsurprisingly, despite several messages, I have had no response from the company. There are several other far more reliable companies out there, use them or I guarantee you will be disappointed!

We have bought Taylor Swift Concert's tickets for 22nd June 2024 a few days ago. The payment is made but there is no update on the tickets yet. Despite calling on the given number several times and emailing twice, have got no response. We are getting anxious as not sure we would get our tickets or not.
Can anyone help us?

This company is the biggest scammer in the market. We got tickets for a soccer game in Spain and they never delivered the tickets contact them and never reply. SCAMMERS

Sadly read the reviews after parting with my money for 2 tickets to a concert. On the day Seatsnet were responding to my WhatsAppt messages telling me "rest assured 100% my tickets will arrive up to one hour before the event", so I made the decision to travel to the event. No tickets arrived and all the communication then stopped. I had to take my very upset and disappointed 14 year old home. Seatsnet responded the next day to my message " rest assured the accounts team will respond to me after 48 business hours" surprise surprise no contact has been made. Seatsnet should not have assured me the tickets would be there on the day. They are not selling an item but an experience which once missed can not be replaced. Its criminal and they need to be investigated. I would like my £203 back plus travel but that will not compensate for the upset they caused. I will post here any updates about my refund

This company must improve everything because it's a total disappoitment for people and I could say here works robots, people with no heart, cause you can't play with children in my case, with their desires, that us, the parents are working very hard to make it happen. My costs for Spain were around 3000 euros and we went especially for a match and we stayed in front of the stadium for hours in a windy day and we didnt received any tickets, tickets of 508,74 euros. And when the match began my son was crying cause he could hear from outside and we couldnt enter inside. SO DON'T BUY FROM THIS SITE.

We ordered 2 tickets for football match, received the order number and we were not able to get back to the order. The respective sum of money has been withdrawn from my account instantly and no tickets appeared till now. The landline provided is always busy and I have sent 3 emails in order to get my money back or the tickets to be sent without any feedback.

How a company like this is allowed to operate in the UK or indeed anywhere globally is beyond me
It is a total scam. I find myself £1250 down without being delivered what I purchased.
I will be using all legal powers to remove them from being a legitimate business

I urge this company to have a better customer service dept! I had alot of stress that I didn't need to have, no one replies, no one answers the phone line they provide! Bit of a joke really, but I did receive my tickets into the axs app 2 hours! Before the event! So yes I thankfully got them but I would never use this company again due to lack of communication and customer service