Shutl

The worse service I've ever experienced. Their delivery service is holding my item worth GBP150+ and yet they are threatening me for my outstanding invoice of GBP18 as I don't want to pay till I get my item back. They ignore my messages asking to get in touch with UPS to give me my item back and keep harassing me on email with threats and claiming ignorance about the issue. They told me they are just a label printing service!

In addition they offer enhanced insurance that does not cover a lengthy list of items (ie. No kitchen utensils, which is pretty broad). So make sure you double check it as you make the mistake, as I did, of using this service.

It amazes me how quickly businesses are quick to take money out of your account but when they offer a horrendous service, suddenly remember T&C's and are full of excuses.

I usually use Parcel2Go or RoyalMail for my eBay postage; no damaged deliveries & have only lost 2 w/ RM. Which they refunded.

I changed to eBays Shutl, as it seemed more convenient. A HUGE mistake.
2 of my items have been lost w/ Hermes & Shutl have avoided resolving.

1st: Items were lost & reported to Shutl to resolve/refund. They waited unitl their 30 day claim period past, before emailing to say they couldnt process.(I reported within the 30days).
I had to refund the seller & lost my item & money

2nd: Sent a natural essence, not even 2.5ml in content.
The essence was in a tin bottle & well packaged.
They claimed its a perfume & on their prohibited list.
Ive sent the same items 6x through Parcel2Go (Hermes). With no issues.
Ive now lost my item & money, again.

Please stay away from them!
Don't bother going to their parent company (eBay) for help.
They're just as incompetent.

STAY AWAY