Smallwoods

Ordered 1 week prior to Mother's Day with the site blasting "order now and receive by Mother's Day" which is a joke because Mother's Day is tomorrow & shipped Thursday and It takes 3-5 days and I'm sure they're swamped but don't advertise if you can't reach your goals. Annoyed. 3 stars because I do like every picture I've received which is probably 15 of them now.

After reaching out after receiving a damaged product, I was met with a response that dented frames meet their 'QC standards'. Their products are NOT worth the price let alone inability to work with the customer to remediate the issue.

Ordered 6 prints spent $416, all were blurry but 3 were horribly blurry. Asked for a partial refund or the blurry photos to be replaced and they wouldn't do anything. Tried to go through BBB and still told me to het lost or buy moreI Buy more blurry photos lol! I finally had to report the purchase as fraud with my credit card company to get my money back. I wouldn't order anything from here…they are a total scam company!

I ordered 4 canvases. 2 were great. 2 were terribly pixelated. I requested reprints and was told it was the quality of the pictures sent, though the other two were from the same photographer, same subjects, sane time, same session. I then asked for a refund and was told it would be sent in 2-3 days. That was May 22. It's July 1. Several sent emails later I've had zero response. Please avoid this company. Waste of good money.

I accidentally uploaded poor quality pictures to be printed for my wedding portraits. When the frames came in, they weren't as clear as I would have hoped. I reached out to their customer service and they responded quickly and offered to re-print my portraits with the higher quality photos. Now I can hang and enjoy my wedding pictures for many years! I HIGHLY recommend this company!

I would suggest looking somewhere else for your framing needs. Ordered over 100$ of products. Reached out to customer care multiple times and then was told basically all customs are final and they would not help resolve the issue. And that I should've been more careful. There are reasons that reviews are not viewable on their facebook page. Look else where it's not worth it. And they blocked me.

Inconsistent color in prints and some of the frames have warped. Their mobile website is glitchy as well as their online customer service option.

Customer service is not for everyone or will ever be perfect-But the lack of willingness to accommodate my mother n law's unsatisfactory experience with this company is baffling-We were advised that the errors on the photos were our issue from the upload-However I provided an order # which displayed the individuals in the photos with no markings on their faces-We were offered 50% off for us to have them replaced-But the sad part is that if the photos were replaced the company would have gained much more business from myself and family-All in all a disappointing experience

Disappointed in their customer service. 1- didn't honor the advertised sale price. 2- I ordered 2 prints a while back and then 2 more recently... wanted to hang them all next to each other and the sizes were slightly different... enough to were I can't put them together.
They pretty much said too bad

I ordered the white frames. Also a couple of black frames. Images were great. But the frames had gaps, were not aligned and not wrapped correctly. Which showed the natural wood color and when displayed they look cheap and take away from the art. The company does not give you a heads up that this could happen,
They tell you once you receive the subpar product. Currently Customer service will only replace 4 of the 11 frames purchased. They also ask you to send full front photo which doesn't necessarily highlight the poor workmanship. Really disappointed with their standards of product and levels of quality control. At this time, I can not recommend them. UPDATE: no customer service resolution and recently blocked from commenting on their FB for sharing photos of my frames and experience. Received the 4 and they have same gaps and alignment issues. Purchased 11 frames - $707.

I was referred to Smallwoods from my photographer so I didn't check reviews-my first mistake. My order came and it was the worst quality I've ever seen! Attempted to resolve and was given a big fat NO from their "customer care". Poor poor poor. They claimed I should have zoomed in 3x before submitting my order! Meanwhile, no proof of product was offered for a final review. Wasted $150 and completely frustrated. Use Shutterfly or Costco Photo instead.

I ordered online and didn't get a confirmation seemed their site was not running properly,
So I placed the order again. I got the confirmation for the order I place 2nd immediately. Then Many Hours later got the Original confirmation. When I called customer service to please cancelled one order it was an error a duplicate order. They refused to refund me one of the orders! Customer service was terrible and nasty. Sad cause I do like their products but I Would never recommend them due to their poor customer service. I just lost $$ for an error on THEIR system. Very bad business practices.

I've bought a total of 12 framed pictures from Smallwoods and I've never been let down. My latest order was for my baby's room. I ordered three
44"x22" pictures and they're gorgeous! I also love their fast shipping! I ordered them on Tuesday night and they were delivered on Friday morning!

People always comment on how beautiful my pictures are. Smallwoods kind of made my house a home… I'm going to be a customer for life.

I've been dreaming of a Smallwood canvas for a while now. Finally bought three frames for Mother's Day gifts. I ordered black frames, in between each side where the frame was glued it a bright wooden color showing. It looks horrible. The frames and prints look extremely cheap, like a fivebelow/dollar tree frame. I reached out and they say this white wood showing in every single corner is "up to their standards" they will not refund me or allow me to return. They look so bad I am embarrassed to gift them as Mother's Day gifts. Buyer beware. Don't shop Smallwoods, it is not all it's cracked up to be.

I received frames I did not order that were defective. The color quality was AWFUL. They said they print what you send, so unlike QUALITY companies they do not tell you the photos will print and look awful. Frame sedges do not meet. Hard to tell this is photos the required me to send. Offered to destroy and send them the pics. After all this back and forth, no answer. Then called and a rude girl told me they were not going to refund. I said wouldn't they at least try to keep my business and give me a credit to try again. Nope. 200.00 in the trash. You cannot see that the edges are not even flush. They say that passes their quality control. AWFUL. Tell everyone to stay away, they are a terrible company.

I ordered 9 16x16 prints and 3 44x22 prints from our family photos. They turned out amazing. I did not have to work with customer service so i cannot attest to that. The photos i had printed were professionally done so the quality was the same as what i sent in, but my fanily is in love with the photos. They are decently expensive, but i was able to use promotional offers so my 12 prints were about 450 with shipping

We ordered the custom 25" X 17" in stained and are blown away by how beautiful they came out! After reading some of the reviews, I was a bit worried, but honestly they turned out perfect and my entire end to end experience with Smallwoods was great! Customer service/support was super helpful and so easy to work with. I sent our photos to them for quality/resolution review beforehand and they provided feedback almost immediately. My order shipped and delivered all within a week! Thank you Smallwoods! These are the best portraits we've ever seen!

I ordered 6 prints. They ended up coming in 4 different shipments, and the final one was sent only after I emailed them that one was missing. Three of the prints were to be a gift, and because of all the emails back and forth to get the order right, they were delayed and didn't make it in time for the party. I totally felt like I was dealing with a company that had never done a single order before. This was not a complex order. They forgot one print, took way longer than promised and when they finally arrived were not impressive. The prints looked fine, but the frames on 2 of the 6 were put together so poorly I nearly sent them back. With all the hassle of this order, I decided to keep them and touch them up the best I could. I will never order again from this company.

We ordered 3 large framed prints and a smaller framed print. When we received our order it was very apparent that each print was blurry and did not represent the original quality of the photo. After reaching out to customer service they lied to cover themselves and said the poor quality was the same as the original we had sent in. We argued about the quality and were told we would not be getting a refund because it was up to their standards and told us we should just view the pictures from a further distance to make them look better. Absolutely ridiculous. If I'm paying these prices I'd expect clear photos that look good both up close and far away. The frames are terrible too and don't even close together in the corners. The wood is cheap and easily breakable. This company is not worth a single penny

Smallwood provides poor service and customer resolution. After reaching out the day I received my clearly blurry prints. I was asked to send multiple times copies of the images already provided just for them to come back and advise they would not reprint or refund my money. I didn't ask for a refund just a new copy of the pictures made. I will never use them again as there are better companies out there with much better service!

I have had my pictures from Smallwood for about a year now and everyone always gravitates to them. These are so special to me because it was the last vacation I took with my dad before he passed away and these pictures in Hawaii always bring a smile to my face because they bring out the joy we all shared that week. Thanks for being able to make a great product that I now have to keep on my wall. The pictures I posted truly don't do your company justice because they are so much better in person. I also posted ones of my wife and kids also because I just as proud of them as well. These were all the large prints and worth every dime.

My wall art just fell right off the wall!
There is NOTHING to hang the pieces on so maybe that's why it completely fell off when no one was around?
The company will not replace it and it's $169
Don't spend your money on small woods, it's very cheap quality.

The center is actually styrofoam :(

I ordered three of the large prints, and did it all off of my phone. My wedding one was edited and saved, our family one was taken from a phone with edits. The one of my son was taken years ago and and saved a slightly edited. When they arrived they arrived in great condition. Picture quality was awesome. I had seen these in person at a friends so I knew about the texture. Looking from a distance they are perfect, but start getting close up and getting nit-picky that's where you get negative stuff.
As for the reviews on customer service…maybe it's an approach thing? It clearly does state that customs are non refundable.
As for it being "cheaply made" - I love that they are light since my walls are plaster (hubs is afraid to hang anything heavy because a train rumbles through 3-4xs as day.

Overall I'm pleased but I also looked heavily into it because dropping $150 is a lot. So check + double check! As a consumer it's your responsibility to know and ask questions before your purchase.