Softwaregreat

I ordered a coy of MSOffice for immediate download from
softwaregreat.com one of your partners whom I found on your
Partner website. However the download link was broken and I
Decided to cancel my order. The website clearly stated that to
Cancel please let them know right away and I think 5 minutes fits
That description. It was also well within the 3 day cancellation
Period allowable by US law where both the company and myself are
Located.

I heard nothing back from them and my charge card was charged.
The website lists a phone number that is open 8:15 am to 6 pm Mon
Thru Saturday however after 10 phone calls at all different times
There was never anyone there. I left messages but never had a
Call returned. There is also an online chat option but after
Further investigation I found that it is never available either.
At this point I was fairly convinced this was a scam but I gave
It one more shot and emailed them again. I told them I felt
There business was untrustworthy and that I wanted my refund
Processed asap or I would be forced to take further action. This
Is the response I received:

Dear Customer,

Hi, Since you say I am a liar, then you think I'll give you a
Refund?
I do not want to give you a refund.
So, you can do as you say, I want to test your abilities.

Thanks and Best Regards!