Sparrowslodge

AR SCRATCHED ON PROPERTY! Stayed here on my bday. Nothing special was done or offered. Upon checkout I discovered that my car door was scratched down to the metal. My car was right in front of the entrance. Upon informing the front desk clerk I was told they would release camera footage to insurance company or police. He also told me his car was hit in the back of the building a while back so clearly this place is not safe to park your car. Police report was filed and insurance notified. I contacted Chris who seemed nice at first and said he would release the footage, but only to police not insurance company. May 12 police came out there and they were told footage would be emailed to them. After I follow up again chris tells me that my car wasn't in view of where the camera angle was facing. UMMM my car was about third to the left facing the entrance of the hotel. Are you telling me that the cars parked n front to the hotel do not have camera coverage. Something smells rotten here. I asked him to still release the footage in case the officer maybe sees something. NOTHING has been given to police. Is there actual parking lot cameras that work is questionable. Beyond the fact that these guys wasted my time and ruined my birthday I now have to pay a $500 dollar deductible. So a very pricy stay. My car door will have to have the original paint stripped. Not a safe place to park your car per my experience so I will not go back. I've been going to PS for over 20 years and have stayed in numerous places and my car was never scratched at any other hotel. Why was the footage not provided? Zero accountability here. I regret staying here. On another note of something sketchy that happened here is in the morning when we were at the breakfast provided that was pretty picked over with nothing replenished (not a good look) a woman comes up and says she was charged a 700 dollar deposit. She goes back and forth with the front desk clerk who denies it and she shows him the withdrawal on her phone. He says he'll refund it was a mistake. Cut to--I ask for my final bill upon check out being freaked out about what I heard guess what--they tried to charge some espresso's onto the account. I say " um we didn't order these. " Again I go back and forth with the clerk. He removes it. I then ask about the chips and guacamole I ordered the other day and how something that is 15 dollars turned into 21 dollars since we weren't even given the check. He explains they added a tip without my authorization. Chris did comp this by taking away the resort fee. Check your bills folks upon check out. Point to this whole thing I do not want anyone else to go through the stress of having your car be damaged on their property and since their cameras don't cover the front of the building if they even work at all just thought people should know. Atrocious experience.