• Sports Fan Stop

Overview

Sports Fan Stop has a rating of 1.1 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sports Fan Stop most frequently mention customer service problems. Sports Fan Stop ranks 161st among Jersey sites.

  • Service
    5
  • Value
    4
  • Shipping
    6
  • Returns
    3
  • Quality
    4
See all photos
How would you rate Sports Fan Stop?
Top Critical Review

“Terrible customer service”

patty b.
7/8/20

I received an incorrect order and have emailed them 4 times (so far) with NO RESPONSE from them. TERRIBLE customer service. I don't think they care at all about their reputation. Even posted on Twitter hoping they would respond they... Nope! Do NOT order from these people. So very frustrating!

Reviews (18)

Rating

Timeframe

Other

Thumbnail of user pattyb128
1 review
2 helpful votes
July 8th, 2020

I received an incorrect order and have emailed them 4 times (so far) with NO RESPONSE from them. TERRIBLE customer service. I don't think they care at all about their reputation. Even posted on Twitter hoping they would respond they... Nope! Do NOT order from these people. So very frustrating!

Thumbnail of user terencep20
1 review
5 helpful votes
June 11th, 2020

I ordered face coverings on April 22, and there was a notation that this was a pre-order and that the items would ship in May. I sent them an email near the end of May, asking whether or not the items had shipped, because the tracking site stated that they had not shipped yet. Got an email back from them on May 22, promising to ship within 7-10 business days. Memorial day passed. Guess what? May has come and gone. We're into June! Sent another email requesting a full refund. Silence. Nothing. No response. Don't spend ANY money on them! SCAMMERS!

Thumbnail of user manuelg238
0 reviews
1 helpful vote
January 21st, 2022

I purchased a jacket from them because I have not bought a jacket in a long time and it looked like a really nice jacket. I went over the measurements twice, based off their size chart. I got the jacket in several weeks and the first thing I noticed was how light is is. It is more like a spring jacket than anything else. I went to put it on, and I actually heard it rip as I tried to get it on. I have been trying to return/exchange for something bigger, but cannot get anywhere. It looks decent, but its poor quality and measurements are wrong. Good luck with their customer service.

Tip for consumers:
They run small. Get the correct size because it is very difficult to return. They do not allow returns on most products.

Products used:
I am still trying to return it

Service
Value
Shipping
Returns
Quality
Thumbnail of user coreyp142
1 review
2 helpful votes
June 2nd, 2021

I ordered a St Louis Cardinals glass with a picture of the logo
They gave me a cheap glass with "STL" on it.
Very disappointing.
Don't order from them.

Tip for consumers:
don't use it

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user taec2
1 review
2 helpful votes
April 15th, 2020

I ordered something February 4,2020 still haven't received it! No contact at all! Don't order shiiii from these scammers

Thumbnail of user williamh3270
1 review
1 helpful vote
December 19th, 2021

Receive no merchandise email several times will not provide refund or merchandise will never order from this website again highly suggest you reconsider as well

Tip for consumers:
Do not use total scam

Products used:
Jersey

Service
Value
Shipping
Returns
Quality
Thumbnail of user julief498
1 review
1 helpful vote
May 24th, 2021

Phone number - never can get anyone to answer.
Emails - rarely get response and responses are canned.
Merchandise has not shipped for more than 6 weeks!

Tip for consumers:
Do NOT purchase anything from this site. You may not receive it.

Products used:
Have not rec'd any

Service
Shipping
Thumbnail of user cp217
1 review
3 helpful votes
June 12th, 2020

I ordered face mask on April 12th and still waiting for it. I called them and emailed at two different email addresses for a refund with no response. I hope the credit card company can pull back the payment.

Thumbnail of user johnt4029
1 review
2 helpful votes
December 30th, 2022

My order was for a Christmas gift ordered on Dec 5. It is Dec 30 and still not here. That's absurd. I placed an order with a reputable company so that my nephew will get his jersey, and will attempt to return the order to Daily Sports Fan when/if it arrives, but am not hopeful that I will see my money back.

Service
Shipping
Thumbnail of user nereidas3
1 review
2 helpful votes
June 15th, 2020

Still waiting for my masks Ecsf******* its been more than a month. If i don't get it soon i want my money back.

Thumbnail of user buddyb26
1 review
3 helpful votes
January 18th, 2020

I ordered my product almost a month ago right before Christmas. Didn't receive any tracking. Tried to contact them nothing. Still hoping to get my order

Thumbnail of user luannem6
1 review
3 helpful votes
June 26th, 2020

I ordered 49er flip flops in March and here it is end of June and no email or package. I emailed and got no response at all.

Thumbnail of user karyns14
1 review
11 helpful votes
August 15th, 2018
• Updated review

My merchandise arrived. According to the website, you can do a return for any reason. When I tried to initiate the return, it turned into a negotiation. I was first offered 15% then "the best offer in history" of 25% because of "high return costs to Asia." I thought this was a US based company! Why would I have to return to Asia? We negotiated a refund amount that I am not happy about. Truthfully, I have doubts that if I sent the item back that they would ever acknowledge receipt. Now I get to wait 5-30 days for my credit card refund. Avoid this company like the plague! I

Buyer beware
August 12th, 2018
• Previous review

This company portrays itself as a United States-based business. It is actually based in China. The US address is that of a residence. This is one of those companies that will charge you before merchandise is shipped and when you want to cancel the merchandise before it is shipped, they will tell you no. They have a customer service phone number which will only allows you to leave an email address. They contact you only via email and then never fully address your concerns. Through reading other reviews, it would appear this company sells counterfeit merchandise. I have an invoice for $79.98 and was charged $85.19 plus $1.74 foreign transaction charge. Now that the merchandise has arrived without any type of return instructions, I have sent an email for a RGA and address where to return.

Thumbnail of user chuckj26
1 review
7 helpful votes
August 23rd, 2018

I made the fatal mistake of buying merchandise from this company. I was looking for a LeBron lakers jersey in the black color way (city edition) and this website was the only one that had it. I realized my mistake when I checked my credit card account and saw that the charge was from Beijing China. That led me to search the legitimacy of this company which led me here. I didn't see any update email for shipping and when I went to the website it stated that they don't allow cancellations after you click submit on the secure checkout screen which is pure bs. They don't have a telephone number so all you can do is message them which I did. They claimed they could cancel the order as it already shipped and then provided me with a bogus tracking number from some website called 17track. I tried to dispute the charge with my CC company but they said I would have to wait the 5 - 12 days they claimed it would take to deliver after shipping. I should have known better when I didn't see the jersey on Nike or NBA.com. This company needs to be shut down for false advertisement.

Thumbnail of user keithp121
1 review
4 helpful votes
August 21st, 2018

I wanted to make sure I wasn't double charged on my cc, so I sent an email to them. Elsa rose (yeah right) told me I was not double charged, which is true. However, just a like another reviewer, I also was charged more than 79 bucks. Also, it took a long time to ship. When I asked about when shipping would happen, she told that she would tell the "warehouse" to hurry up. My belief is that there is no warehouse, and all they do is go on Chinese websites and pay for your jersey from what you pay them, and pocket the rest, while never even taking possession of your garment. Will never buy from here again!

Thumbnail of user ab328
1 review
4 helpful votes
August 28th, 2018

Just like the other reviews, I ordered thinking I was ordering from a legitimate US company with a proper return policy and warranty. The price was not cheaper than other places, so again, I thought I was ordering the real thing. I did receive my item, after a lengthy shipping time, and it was defective. I have been in talks with them over email, and it is a negotiation game to them. They are refusing to pay return shipping even though their website says "free returns." It isn't even that I changed my mind, the item had manufacture defects! They keep trying to get me to pay more money to get a second counterfeit item instead of addressing the problems with the first item.
Stay far far away from this company.

Thumbnail of user jeffreyd115
1 review
3 helpful votes
September 10th, 2018

Stay away from this company! It is a total joke and a complete rip off. The items are knock-offs and NOT official merchandise.
The MLB Jersey I ordered was way too small, size did not match description. It had holes where the stitching was incomplete.
I contact the company only to find out they are in China - which the reason why they only respond to emails late at night US time. No phone number for customer service, no US address.
They do NOT honor their terms and conditions published on their website.
If you want to get ripped off - buy from this company. I recommend spending the extra 10-20 percent from a known vendor!
As of 9/10/18 it has been nearly 2 months, 29 email exchanges and NO resolution.

Thumbnail of user barbaras3049
1 review
1 helpful vote
March 5th, 2022

I joined, a mistake. The first shirt not so bad, but was something I wouldn't wear. Gave it away. The second shirt was okay, but dull and boring. I wore it. This last one was the last straw. I would never wear this ugly green, poorly printed shirt. I couldn't even give this one away. What a sad company calling itself Fan Stop.

Tip for consumers:
If you are looking for something different you’d actually wear, this is not the place. You are better off going to the college bookstore and wearing a high quality, well designed shirt even if everyone else is wearing it.

Products used:
One of three shirts. Kept hoping they would send something I would like. It was a shirt of the month club. When I saw the last one, I knew it was never going to get better.

Value
Shipping
Quality

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1.1
18 reviews
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