Srotas24.lt

AVOID! AVOiD! The worst customer service experience my life. They sent me a faulty part - I notified after 16 days and they will not refund / replace or repair quoting sone nonsense 14 day rule.
EU law states 1 year even for used parts.
No resolution
They are a disgrace

Fraud company. Sells fully damaged and defect parts, incomplete orders. Replies to an e-mail providing the photos "good luck with your claim". Won't refund, frauds their clients. Don't BUY here, you are warned!

They do not make the reufund if something happens. In my case order number ******* they said that refund would make in 14 days. It passed 15 days and now says that will be made as soon as possible. They are not a physical store. It is dropshipping.

After ordering a hood, it took 1 month before it was being shipped. They choose the shipper and not me! The part came to Holland but was returned because the size was to big and was not allowed by the transporting company. Finally after 2,5 months the part arrived. I found out the hood was bended and cracked. Sent all the pictures and after half a year I was told it was rejected. During all the discussions it was me as a customer who had to prove I did not bend it myself! In all the mails I was pointed out as being wrong. Please take my advise and skip this company. I already also worked with xdalys and RRR. This works 1000% better and faster and proper communications.

They deceive people, the money is never returned. DO NOT BUY ANYTHING ON THIS SITE, you could be banned from the internet.

Swindlers.
No, item, NO REFUND, no money.
I am trying to receive my money back about 3 month.
I ordered (Order number *******) Spoiler for the Porsche Cayenne Coupe and paid 274Euro, which is below the market and paid my attention on it made attractive the potential deal (Free cheese only in a mousetrap).
After they contacted me and wrote that is was a mistake in calculations of the shipment from their side and I have to add 150 Euro (for DHL) more for the shipment or cancel the order. I agreed to pay and made bank transfer on 02/02/2023. It was the first signal they are swindlers.
After I send additional money to them, they wrote that they can't make a shipment at all, because of the sizes and they cancelled the order and make a refund. It was the second signal.
After they played for the time for a month and started totally ignore me. No contact at all.
I wrote about 10 letters, made a lot of calls to them for the refund. No correct answer when they make refund. Just, playing for the time and hope that you give up and stop to call or write them with the following answers:
- "I passed to my colleague",
- "We will make refund ASAP",
- "We make refund after return the item to the supplier",
- "We will make refund in two weeks" and other lies.

They keep the contact not to be charged in fraud, but no real information about refund and the date of the refund.
I don't want to publish the transfer documents and letter, but ready to send it to "Trustpilot" website administration.
The scheme is the following:
1.) They made a website to collect money from customers,
2.) After they will ignore you until you give up and stop send requests for refund.
3.) No Customer service, no responsibility.
Fake website to collect your money. SWINDLERS!

Even after all that story they appealed to the administration of the "Trustpilot" and marked my review as "Not based on the real experience". I provided all necessary correspondence and documentation to the website administration.

I provided all the screenshots and letters to the Trustpilot website administration as an evidence of their fraud activity.

BE CAREFUL! Do not repeat my bad experience.

Here is the part of my experience.
Here are our letters in print screens...

Date of experience: January 30,2023

SCREENSHOTS:
1.) Here is a first signal, they asked me to add money for the shipment. 01 February 2023.
2.)_Re_ New comment for order ******* - SROTAS2401-Feb-2310 KB
From Subject Received Size
Srotas24.lt Re: Re: New comment for order ******* - SROTAS24 01-Feb-23 10 KB
3.) Letter from February 2-nd
4.) Their bank details:
5.) One of fake and empty promise,
6.) The same bla bla bla
7.) Status confirmation the supplier passed it to the courier to deliver to the Srotas. It will take 3-7 days.
8.) 14 February they asked to send the payment copy. Their strategy is to prolong the time and write as much as possible letters, to make you give up that you receive the Item or refund.
9.) This is the first promise of money refund._Order ******* Status18-Feb-2310 KB
10.) Feb 23. Asking me to wait 15 days.
11.) 06 March. They announced to refund next week.
12.) 22 of March, after my letter of total ignorance from them they decided to respond the following.
Before they promised to make refund in a week.
13.) Here they wrote me they will refund ASAP. I have never seen such customer service "We will refund ASAP".
14.) And the last letter. There is no connection from them after it.
15.) Their silence in April.
16.) The Bank transfer documents,
17.) Additional payment for the shipment.