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Overview

What reviewers want you to know

Positive highlights

  • Ordering was simple, and the customer service was excellent.
  • So far this has been an easy web site to find and order what we need.

Critical highlights

  • Great help via chat coordination ETA on shipping and delivery when order was placed.
How would you rate Iinterstate Products Inc.?
Top Positive Review

“This is a very effective ice melt”

Barbara H.
1/20/20

This is a very effective ice melt. I have tried others and none work as fast. Web site was easy to use

Top Critical Review

“One of the items came in damaged”

Edward V.
1/9/19

One of the items came in damaged. Damages were not noticeable until shrink wrap was taken off, when reported, was told that manufacturer is not responsible that because it was damaged in transit. I was informed that it is the responsibility of the shipper (shipped on our account). That is not great customer service, if there is damage and I show it to you, you should do everything in your power to get this taken care of. How do you expect someone to come back to shop there again (I also need to order another 5). But now will likely find another source for this item. I am still sitting here with a damaged item as well and out $750

Reviews (155)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (9) web site (7) shopping experience (7) order (58) billing address (3)

Reviews from Related Businesses

Thumbnail of user habibk3
HABIB K.
1 review
0 helpful votes
October 14th, 2017
Verified purchase

SHIPPING CHARGE IS OUTRAGEOUSLY HIGH. CUSTOMER WILL EXPLORE OTHER SOURCES WHO OFFERS FREE SHIPPING.

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Charles H.
1 review
0 helpful votes
August 25th, 2017
Verified purchase

Lots to choose from especially when working with specific space and trying to match it up with each other.

Thumbnail of user michaele193
Michael E.
1 review
0 helpful votes
August 2nd, 2017
Verified purchase

Most variety of steel containment pallets which is becoming more of the standard for insurance rating in case of fires.

Thumbnail of user coopersp1
Coopers P.
1 review
0 helpful votes
June 27th, 2017
Verified purchase

I've been using your one step product on my plow truck for the past couple of years and I think it's been doing a great job fighting the rust. I am now going to start using it on my newer Vehicles as they get old and start to rust. Highly recommend this product

Thumbnail of user allenf38
Allen F.
2 reviews
0 helpful votes
March 10th, 2017
Verified purchase

I spoke with Norm at ext. 226 before making my purchase. He was very helpful and answered all of my questions.

Thumbnail of user keithp78
Keith P.
1 review
0 helpful votes
January 11th, 2017
Verified purchase

Not a bad experience for my first time using it, however, a little more information as far as shipping details and cost would be helpful.

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Thomas W.
3 reviews
0 helpful votes
April 10th, 2017
Verified purchase

Will I get an estimate of shipping time so I can inform my client when to expect the items? I see there is a link I can use to track the status of my order. Will I get any further notice it has shipped or do I just check the link regularly?

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James L.
1 review
0 helpful votes
November 18th, 2016
Verified purchase

Make the checkout simpler. Easy for frequent users but if you are not registered, it is not obvious.

Thumbnail of user johnp881
John P.
1 review
0 helpful votes
October 21st, 2016
Verified purchase

I wanted to order 7" interior diameter bollard sleeves but noticed that size is not offered. So I'm stressed somewhat that the 6" will fit our church parking lot bollards. Hope I don't have to exchange them!

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JP Y.
1 review
0 helpful votes
January 13th, 2017
Verified purchase

I was looking for a product that won't damage our Steel steps. Website was helpful in determining this!! Thanks

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Michelle a.
2 reviews
0 helpful votes
December 3rd, 2016
Verified purchase

Almost a perfect shopping experience! We will do business with this company again. The only thing keeping it from a perfect five stars is that this company does not offer a sprayer to use with the item we purchased so we will have to find one from another company. We had purchased from this company years ago and recognized the name. The liquid de-icer arrived in perfect shape and works wonderfully. Thanks!

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Mary N.
1 review
0 helpful votes
December 15th, 2016
Verified purchase

so far, so good. Never shopped here before but impressed with the type of products you carry and hope that the product I ordered will work as shown in the item description. The online store was easy to navigate and checkout was easy.

Thumbnail of user edwardl99
Edward L.
1 review
0 helpful votes
November 25th, 2016
Verified purchase

Super easy site navigation and competitive pricing. I've been shopping around for safety cans and so far this was a better choice.

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Wes W.
1 review
0 helpful votes
November 25th, 2016
Verified purchase

Easy navigation for a product I've heard great things about. Use this on your pipe fence that you worked so hard building.

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Souleye A.
1 review
0 helpful votes
October 16th, 2016
Verified purchase

everything was smooth with my order.The next expectation is how long would it take to get the order and is there any discount if a big quantity is ordered.

Thumbnail of user kevinw302
Kevin W.
3 reviews
0 helpful votes
October 15th, 2016
Verified purchase

I do not see freight charges on my invoice. If freight is free that's great. However, hard to tell if the freight is reasonable since not on page.

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Darrell M.
1 review
0 helpful votes
November 30th, 2015
Verified purchase

The product was easy to locate and check out was hassle free. I was even contacted after the order was placed just to make sure the shipping charges were acceptable.

Thumbnail of user jamesj283
James J.
11 reviews
0 helpful votes
December 4th, 2015
Verified purchase

I thought it would be better to include the the clips. Or to indicate that the clips are sold separately and to give the item number for the clips. I had to place a second order to get the clips when I received the shelf and found out that the clips weren't included. If warning was given when I was shopping for the shelf, it would have saved me sometime and shipping cost.

Thumbnail of user richardd268
Richard D.
2 reviews
0 helpful votes
December 31st, 2015
Verified purchase

Easy and fast but your web page needs to be fixed - The top half just has a bunch of lines and stars as I go through the process. It could easily be done on one page.

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Robb J.
1 review
0 helpful votes
November 5th, 2015
Verified purchase

The website is very easy to use. I found exactly what i was looking for quickly and had my product ordered within minutes

Thumbnail of user billm324
Bill M.
1 review
0 helpful votes
January 6th, 2016
Verified purchase

Web site was easy to find products and information. The whole precess from research to ordering went smoothly. Thanks

Thumbnail of user kimk148
Kim K.
1 review
0 helpful votes
February 25th, 2016
Verified purchase

Wish you could include the shipping fees when we place our order. Sometimes this makes a huge difference in whether or not we purchase from you.

Thumbnail of user douglash82
Douglas H.
0 reviews
0 helpful votes
February 12th, 2016
Verified purchase

Found what I was looking for quickly. Paypal worked fine. Now we need to see if the pretreatment works. I will write again. Hopefully, what with global warming we won't need it.

Thumbnail of user roxannau1
Dave L.
1 review
0 helpful votes
August 21st, 2020
Verified purchase

Easy guest ordering process. Good customer ratings on product. Bonus that it appears safer than some of the competition.

Thumbnail of user williamt893
William T.
1 review
0 helpful votes
August 16th, 2020
Verified purchase

Great help via chat coordination ETA on shipping and delivery when order was placed. Did not follow up on getting shipment out when I was told it would be.

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