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Account since 2008. No tech support, no returned calls on urgent issues. Completely unavailable to urgent requests. Weeks go by, multiple calls and trouble tickets. Same thing all the time. You are put on hold, then told no one is available right now and they will call you back. Over 6 weeks of calls and trouble tickets. Why pay for this utter lack of service and issues never addressed, site problems not fixed. Is anyone actually there, or is this a defunct online service just existing and cashing checks as long as they can. Buyer - BEWARE!
Tip for consumers:
Just don't. You will waste your time setting up the content only to have it held captive and have to go to a different service. Need to move a community of 100 people who've been together for many years to an entirely new system and will lose all our history due to a lack of tech support from Sparklit. Go elsewhere or waste days, weeks, years of your life.
Products used:
Sparklit Activeboard
https://krogerforum.activeboard.com/f*******/why-kroger-sucks/
This entire board is nothing but a website for insults geared towards people complaining about their job. The whole thread is dedicated for unprofessional, impolite, slander and gossip against Kroger and how it is going down hill. Customers occasionally snip in and be vulgarly rude with zero manners. No wonder grocery workers are treated so poorly by the general public. I highly believe this thread helps contribute to it. Posts are not monitored and there is no way to remove offensive slander or report certain users. It doesn't help the button to report these threads does not work as the image verification system never works. They could monitor it more by actually forcing people to log in to post. Most things that should get posted here should not be due to their sensitive nature. I've asked them to terminate and delete this thread several times but they will not do it. So thank you for making our job a whole lot more difficult Sparklit. You put a whole new negative twist for why Kroger sucks and is going down hill.
(If this thread Why Kroger Sucks gets deleted completely I'll remove this review. Until then it stays.)
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