Swiggy.in has a rating of 1.0 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.
I tried to change my delivery address on their app a minute after ordering. It took 5 mins for the person on chat to respond who then calls and rudely tells me the address can't be changed. His name was Diptamoy. I asked for an escalation and didn't happen either. This has happed several times with this company. That have absolutely no sense of service and no escalation process. Pathetic company. Unfortunately this review will make absolutely no difference to their horrible attitude and useless service.
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