Tax1099Reviews 110

I had finally filed electronically last year, using this system after reading reviews that indicated they finally had all the kinks worked out and it had become a smooth process. And indeed it was relatively painless filing 1099s for 2017. However, this year it was nothing short of a nightmare. Customer service is almost non-existent. You fill out the chat request box repeatedly just to be told there is no one available to help you. Or, after waiting forever, you eventually have to go to the restroom, or turn your attention elsewhere, only to come back and find out they came on to chat and then left... AGH!
Hello! This is TAXES! As in a REQUIREMENT in this country! Not something to be taken lightly or offered by a company that cannot handle it. I decided this must be run by people in a 3rd world country that don't understand anything about the IRS. And by the way, some of the processes are more cumbersome than they need to be, such as having to enter a new recipient before you can add a form for them. Why can't you just enter it all at once in the same screen?

I am the director of operations for an outsourced accounting and finance company in San Diego, CA. We paper filed 1099s last year for 50+ clients. It was a disaster. Not only was it terribly inefficient but we weren't able to bill back most of the materials due to being unorganized. This year we moved to tax1099.com. We successfully filed 71 clients (91 entities) total. We approximated our time savings of 350 man hours which resulted in tremendous client savings and allowed us to spend more time on value add activities. We estimated that our cost per 1099 dropped from $50 to $30 when you add prep, review submission at various billable rates + filing fees.

I'm glad we used Tax1099.com. I hope they improve the speed of their website next year. That was the majority of our teams complaints.

You are saying you did a quality assurance test during the busiest time of the year? So considering my clients have been waiting 3 weeks now for their W2's and 1099's, when are you planning on releasing them? And when will you be issuing at least a partial refund for false/misleading advertising? I could have done the mailings myself for 1/10th the price, but I was swamped and figure since you promised 3-5 days, I would pay the extra fee to get it to my 16 clients quickly. This is ridiculous, I've called, emailed and tried the chat for a week now and NO response... funny how you are able to respond timely to all these reviews to try to save face. If you actually responded to your clients questions/concerns you wouldn't have this problem.

I have tried multiple times to do online chat and also left a message yesterday with no response. I just need to know why my 1099s are still sitting out there as "submitted" and not approved. And where is my 1096? Since I saw fairly timely responses on this board, I figured I would give it a try and see if I can get a response. I'll change my rating once I can confirm our 1099s were mailed and approved... because right now I'm just plain scared!

This program is easy to use & easy to import information into from Excel. However, what company does NOT have support and extra help on a deadline day? Their system was down & not working from at least 11:00am - 5:00pm on January 31st. I called multiple times & attempted to chat with a support person & there was no response. No message on their website about an estimated time of correcting the system. Stay away from this company!

I will never use this service again. We opted to mail 1099's and it took 12 days before any were received. They were supposed to be mailed within 3-5 days. I processed W2's over 2 weeks ago and they have yet to be delivered to any of the employees. My W2 import yesterday was not populating correctly and would not accept edits. The system was super slow and customer service was not available by phone, chat or email. This has resulted in wrong information being sent to the IRS. I emailed customer support today and they responded but haven't given me a resolution. I ended up using a different service for the other W2's and had no problems. This site is difficult to navigate for simple tasks such as looking up the status of submitted forms. I thought this was going to be an awesome experience given how easy it was to import from QuickBooks Desktop but boy was I wrong! I feel like I've let my clients down by using this service.

The website is full of glitches where you can not easily review or print out the 1099 forms you recently submitted. Then when you try to figure out why you can access the documents you paid for already, you find out the Chat Experts are not available to chat/help you, then you call their costumer service number and due to high call volume they can not answer your call.
So basically be aware, you're on your own if you decide to use Tax1099 services!
Horrible service. Will not recommend to anyone.

I see a lot of people are having trouble with this software but it may be because you are using a browser that doesn't support it well. I first tried using Chrome and couldn't get the forms to come up. So I have learned that software has to be tweaked a little to work on different browsers so if one isn't working right I try another until I find the magic one.
The magic one for Tax1099 is the latest Internet Explorer. It worked great for me.

I decided to use this software for the first time this year after reading about it in Forbes magazine. Got my 1099s out in record time.

In theory it's great. In practice it's not functioning properly. We entered a 941, then made edits. When you select view or print it populates with the old info but when you go back to edit it has all the changes all the way through to the end. Select view, and it still has old info. Support was good until 2 weeks ago. Now, the chat closes before anyone comes on and the phone support doesn't answer. Have other issues too including getting booted out in the middle of entering 1099s. For an intuit product I expect all lot better performance. They really blew it on this one. Unprepared and in over their head.