• TextNow

TextNow

Overview

TextNow has a rating of 3.3 stars from 235 reviews, indicating that most customers are generally satisfied with their purchases. TextNow ranks 24th among Mobile Applications sites.

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 72.5%
Positive
58
Neutral
2
Negative
20
24
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Had a phone number with them, i changed it because I was receiving weird calls.
How would you rate TextNow?
Top Positive Review

“Pretty good free service”

Paige C.
4/16/24

Almost every function of this app is free (things like photo storage only come with the paid version), but the only real caveats for a user looking for a free app are that you have to use your number every so often (I think every week? Not sure) to keep it active, and, of course, ads. They're not terrible, though, far less intrusive than they could be, and overall not a bad tradeoff for a free app. (There is also an ad-free version available.)

Top Critical Review

“Textnow”

Axel C.
4/16/24

Cant receive verification code, got locked down once for falsely breaking the "terms of use" and all the videos are terrible quality

Reviews (235)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (21)
Thumbnail of user paigec215
1 review
0 helpful votes
April 16th, 2024
Verified purchase

Almost every function of this app is free (things like photo storage only come with the paid version), but the only real caveats for a user looking for a free app are that you have to use your number every so often (I think every week? Not sure) to keep it active, and, of course, ads. They're not terrible, though, far less intrusive than they could be, and overall not a bad tradeoff for a free app. (There is also an ad-free version available.)

Thumbnail of user roberts10458
1 review
0 helpful votes
April 25th, 2024
Verified purchase

Over the years text now has had a few bumps in the road especially with how it works with wi-fi

But when you get a SIM card it changes the game completely because you don't have to pay for phone service, if you choose to buy data from TextNow it's still cheaper than any place you would go to.

Not to mention bringing your number you get certain perks like free Hulu for a month and more.

Thumbnail of user michellel2734
1 review
0 helpful votes
April 27th, 2024
Verified purchase

I'm disabled and don't leave the house much so having cell service over the Wi-Fi works perfect for me! Never had any problems. Unless you count the ones that it took an older person to get used to the app. Hahaha Thanks text now!

Thumbnail of user davidc9440
1 review
0 helpful votes
April 17th, 2024
Verified purchase

I primarily use a pay as you go cell phone. There are times when I can't meet my monthly charges. That's when I rely on Text Now. I can phone free anywhere in Canada with unlimited use of text messaging. For my own personal use I text anytime to anyone and when someone text's me back I hear a distinct louder chime than my conventional phone. I'm very pleased asit is my go to and it's free.

Thumbnail of user zapac44
1 review
0 helpful votes
December 22nd, 2023

Text now sucks...worst app I've used, calling & ringing issues, poor sound quality, dropped calls, difficult to use, NOT user friendly, Terrible ALL AROUND! TRY "FREETONE" everyone...works well. Happy with it. Best one yet!

Service
Value
Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hi Carl, thanks for your review and we appreciate taking the time to let us know about your calling concerns. I've sent you a private message to assist further!

Thumbnail of user dustinc306
1 review
0 helpful votes
April 17th, 2024
Verified purchase

Its been great tons of great benefits never miss a call or txt. Love how much other stuff you can do to take advantage of all the savings🤓👍👍😁

Thumbnail of user resistanceisirrelevant
1 review
0 helpful votes
April 11th, 2024

Calls constantly drop or don't connect, immense and constant lag during calls, often times one person in the call can't hear or talk to the other person because the call instance is screwed up, the app is so horridly laggy and it's a battery killer (keeps getting worse as the years pass by), pay to have ads removed and the ad slot still remains and advertises TextNow's services, support is incompetent, the website now requires tracker and ad blockers to be turned off in order to login properly, skeevy terms of service and the list can go on and on. There's simply too many issues to list here without typing a text wall.

Seek a different service if you've had TextNow on your radar. It's more trouble than it's worth - especially if you're a free user of the service. If you're a sceptic go ahead and try it, but rest assured the ads alone will have you uninstalling the app in no time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hi Borg! We're sorry to hear that you're having issues using your TextNow app. I have sent you a private message so we can assist further.

Thumbnail of user axelc58
1 review
0 helpful votes
April 16th, 2024
Verified purchase

Cant receive verification code, got locked down once for falsely breaking the "terms of use" and all the videos are terrible quality

Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hi Axel! We’re sorry you are having issues with your TextNow app. I have sent you a private message so we can assist further.

Thumbnail of user lisaf2731
1 review
0 helpful votes
April 19th, 2024
Verified purchase

I paid $1 for a sim card and if all i need is calling & texting i get unlimited and dont have to pay another dime for a phone bill, or phone card, none of that. I think its amazing! Great job Text Now! Keep up the good work. Lisa Ford

Thumbnail of user alineicep
1 review
0 helpful votes
April 21st, 2024
Verified purchase

This app is great, you can send picture messages, the speed of the message is quick. You can send videos but I wish they would update their system to have better video quality. Other than that very satisfied.

Thumbnail of user benoa2
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

Very clear lines i'm so happy I have text me. I love to stay with them.

Thumbnail of user ourh
1 review
0 helpful votes
April 11th, 2024
Verified purchase

We have used textbook on a variety of tablets and platforms since its inception. Throughout many iterations it has performed reliably and well. When our landlines stopped working (long story) it became a lifeline.
If I could give it more than 5 stars, then I would.

Thumbnail of user javedh7
1 review
0 helpful votes
April 16th, 2024
Verified purchase

I was trying to activate a SIM on iphone but it was giving error messages and asking to contact customer service. I did that but Customer rep was also giving me go around. So I stopped this.
Will try again with Customer Service again to see if they can help this time.

Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hey Javed, thanks for your review! If you haven't done so already, we'd appreciate reaching back out to our Live Chat so we can continue helping activating your SIM Card.

Thumbnail of user dorothyj894
1 review
0 helpful votes
April 19th, 2024
Verified purchase

It works great clear and no static I live where there is no cell service and it saves a lot of gas not having to drive down the road

Thumbnail of user cb993
1 review
0 helpful votes
April 13th, 2024
Verified purchase

It's a great way to have a secondary number to use different from your primary line. Helpful and convenient.

Thumbnail of user kent491
1 review
0 helpful votes
April 15th, 2024
Verified purchase

Easy to send free Text with TextNow. But not very good to make a call as soon it rang the call dropped dead.

Thumbnail of user gloriab959
1 review
0 helpful votes
April 29th, 2024
Verified purchase

Good job just don't like advertisements and you have to pay to remove them is stupid.

Thumbnail of user wendys1523
1 review
0 helpful votes
April 15th, 2024
Verified purchase

I'm elderly and on a fixed income, I read about this service available. I only need a few calls and txt to my family. Thank you for the help!

Thumbnail of user kellim299
1 review
0 helpful votes
April 21st, 2024
Verified purchase

I'm very pleased with the service I get. Saves me money as well. Thank you 😁

Thumbnail of user lawrenceb1029
1 review
0 helpful votes
April 15th, 2024
Verified purchase

Excellent sounds. Can't tell it from cell phone out here in country. City maybe different

Thumbnail of user marya1386
2 reviews
0 helpful votes
April 11th, 2024
Verified purchase

Always great service, etc. Very convenient. Thank you.

Thumbnail of user tinab1464
1 review
0 helpful votes
April 18th, 2024
Verified purchase

Great app. I use it as a second line for the home on wifi. It's amazing.

Thumbnail of user mikj7
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

You are the best. Simple and effective. Everyone should have it.

Thumbnail of user bradz108
1 review
0 helpful votes
April 16th, 2024
Verified purchase

Purchase the SIM card never had no problems with my phone service very good service

Thumbnail of user raymondv332
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

Good job I like the service very much thank you guys for the great work

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From the business

TextNow is on a mission to make phone service free, easy, and accessible to all by providing users with a free phone number, and unlimited calling and texting on the nation’s largest 5G network in the US and on WiFi. Founded in 2009, TextNow is the largest provider of free mobile phone service in the US, supported by advertising. We have offices in San Francisco, Seattle, New York, and Waterloo, Ontario and our app has been downloaded more than 250 million times globally. Our phone service helps more than 8 million people connect freely every month. For more information visit
https://www.textnow.com/

Company Representative

Thumbnail of user alyssaf182
Alyssa F.
Usually responds not within the first month

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3.3
235 reviews
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