• FashionPass

FashionPass

Overview

FashionPass has a rating of 4.2 stars from 21 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FashionPass most frequently mention customer service. FashionPass ranks 724th among Women's Clothing sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Returns
    7
  • Quality
    7

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

  • My favorite thing about FashionPass thus far has been its incredible customer service.

Critical highlights

No critical highlights yet

How would you rate FashionPass?
Top Positive Review

“This service upgraded my life!”

Kim H.
2/9/20

I love this service! Seriously, I have tried my fair share of clothing subscription services and this one kills it by far. The clothes arrive so quickly and they are so good about giving you credit towards your monthly billing for reviews etc, which I love because it's nice to see what other girls think about the items. They are also super friendly and responsive if you have any questions!

Top Critical Review

“Absolute scam”

Johanna T.
12/16/21

If I could give a zero I would. Clothes take forever to be delivered. I cancelled my membership three months ago and they are still charging me despite countless of emails. Total scam! Avoid them at all costs. They are following the steps of companies like fabletics and will eventually be sued for their faulty and fraudulent practices.

Reviews (21)

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Reviews that mention popular keywords

customer service (6)
Thumbnail of user kimh548
1 review
19 helpful votes
February 9th, 2020

I love this service! Seriously, I have tried my fair share of clothing subscription services and this one kills it by far. The clothes arrive so quickly and they are so good about giving you credit towards your monthly billing for reviews etc, which I love because it's nice to see what other girls think about the items. They are also super friendly and responsive if you have any questions!

Thumbnail of user tarak83
1 review
13 helpful votes
February 27th, 2020

I'm so happy a friend recommend FashionPass! I've been renting for almost four months now and i'm completely hooked. It's very similar to RTR but you get more bang for you buck - I'm talking unlimited orders in any given month! They have all the "on trend" brands and offer a significant discount if you choose to keep an item (guilty as charged). I highly recommend FashionPass to anyone.

Thumbnail of user kelseyy14
1 review
0 helpful votes
September 22nd, 2020

I love using FashionPass! I always wanted trendy outfits, but would spend hundreds on outfits that just ended up sitting in my closet after I took pics in them. Now I pay even less and get to wear even more different looks. I began using FashionPass when I had a bunch of weddings coming up but didn't want to pay tons of money for different dresses - and I've been using it ever since!

Thumbnail of user janelled29
1 review
5 helpful votes
February 8th, 2020

This company is the BEST. The customer service is top-notch... I have been a member for about 2 years now and I have never had a problem or hiccup. Everything runs so smoothly (probably because it's owned by a BOSS LADY!) The clothing is on trend and new items added weekly. This has saved me tons of money on my wardrobe. In sum, Fashionpass is my favorite thing ever!

Thumbnail of user brittneyb99
1 review
12 helpful votes
May 28th, 2020

Investing in FashionPass has been one of the best decisions I have made. They have a wide variety of clothing options for all ages, sizes and occasions. Their website makes the selection process a breeze and their customer service team is always readily available to assist with any questions or concerns. The thought of renting clothes was not appealing to me at first, but after receiving multiple clothing items they are always in the most pristine condition. If you are not already a member I suggest signing up now!

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Thumbnail of user erinb304
1 review
1 helpful vote
July 15th, 2020

A great company to invest in! Love their business model and have found that they are the best company for renting.

Thumbnail of user johannat53
1 review
0 helpful votes
December 16th, 2021

If I could give a zero I would. Clothes take forever to be delivered. I cancelled my membership three months ago and they are still charging me despite countless of emails. Total scam! Avoid them at all costs. They are following the steps of companies like fabletics and will eventually be sued for their faulty and fraudulent practices.

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Value
Shipping
Returns
Quality
Thumbnail of user jenees4
1 review
0 helpful votes
March 12th, 2020

I've been a fan of rental services for a long time, and FashionPass really does offer something unique compared to the other things out there!

I love the LA vibe style, which matches my style more than RTR or LeTote.

Everything is trendy and cute, and it's perfect for someone in their twenties looking for outfits for work, brunch, and the club.

Thumbnail of user katherinet109
1 review
0 helpful votes
March 12th, 2020

I'm obsessed with this service! It's actually saving me money because I would shop for super trendy things but only wear them once or twice. Such a great idea and helps make a positive difference with eliminating some of the environmental effects fast fashion can have.

Thumbnail of user kaylees75
1 review
1 helpful vote
October 2nd, 2023
Verified purchase

I bought an ASTR dress from Fashion Pass and it failed to show up even though my account was still charged. I have not been issued a refund.

Thumbnail of user hailst
1 review
0 helpful votes
March 16th, 2020

LOVE them!

Switched from a different, well known renting clothes company and they do not even come close to comparing to this company!
The customer service is unmatched, the clothes selection is to DIE FOR, and the rewards they give out are great too!

Will probably never try another company. Love these girls so much!

Thumbnail of user hr98
1 review
0 helpful votes
February 3rd, 2021

To be clear I signed up first for their trendsetter plan which is I believe three items and two accessory's I will I did the thing to add on to more pieces of clothes for like $24 well I never received my first package I only received the two add-ons the following month they charge me for $109 for the trendsetter plan which I was supposed to credit for those clothes that I never received which I haven't been I decided to upgrade want to leave so I can least get one piece of clothing that I wanted because I've paid so much into this company already I figured maybe just get one thing because I've already spent so much well know this lady Lola tells me that I need to send back the clothes that I don't have to get a refund so I guess I'm gonna have to get a lawyer and deal with it that way

Tip for consumers:
That’s they rip people off

Products used:
Since I only received two items that I ordered a shirt and a jacket it was a total let down

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Thumbnail of user cristinat26
1 review
10 helpful votes
February 8th, 2020

FashionPass is everything I hoped it would be, and more. The value is unbeatable, as well as the customer service. I love that I can basically have a whole new wardrobe every weekend! They're always adding new styles of high quality, trendy designers and have plenty in stock. I recommend FashionPass to all of my friends!

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Thumbnail of user jillians66
1 review
0 helpful votes
July 15th, 2020

FashionPass has a great selection of clothing and reasonable membership prices. The customer service is by far unmatched and beyond helpful and responsive. I find options for every occasion and their site makes It easy to find exactly what I'm looking for. Everyone is sick of hearing me talking about FP!

Thumbnail of user jordanl290
1 review
2 helpful votes
March 19th, 2022

Ocumenting my FashionPass Experience. Do not do it.

I have been an avid FashionPass fan. I had over 41 orders in the past year. I have also participated in focus groups with the product team, and have referred over 10 friends to the platform. My instagram blog account also features FP in every post, and I was featured on the FP instagram twice.

Everything went south this week. It started when I noticed that I had a $150 charge on my Debit Card, at the same time I got an email from FashionPass saying 'Thank you for your purchase!'. I looked at the email and I can confirm that I did NOT purchase the 3 items in that email (a small purse, a shirt, and a blouse). I also have my receipt of dropping my order of 6 items at a FedEx location.

I reached out to FashionPass ASAP and they asked me to check my apartment for the items again, do not have them. They also asked if there was a chance that the items could be coming in another shipment, there is no chance. I know I dropped the items off and I did *not* steal them. Then, after pushing back, FP agreed to give me the $150 back, but they told me I can no longer use the platform. I was accused of stealing the items. Packages open in transit all the time, and there was no research done with FedEx (each package should come with an insurance amount for claims), and when i escalated this to the CEOS Brittany and Joel Avery, and the senior customer service manager, they agreed this approach was final. I will now take my business elsewhere (see screenshot from Sydney).

The icing of the cake to this story was when, like I mentioned above I have referred lots of friends to the platform, that my good friend shared her experience when she lost an item, and her response was extremely different (see screenshot from Katie). I do not want to think my experience was because of how I look, but when your instagram only features white, skinny, models- and the CEO Brittany and her coworkers/friends, and the models on the website also all look the same, it is hard to not feel this way. I also challenged the team on this and nobody responded, because they likely know it is true. Radio silence from the team.

Take my advice, and DO NOT DO IT. When you support FP you are supporting favoritism, racism, and terrible customer service. Rent The Runway has been in business for years and I can already say after 1 day on the platform my experience has been much better.

Do better FashionPass.

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Thumbnail of user jamieb436
1 review
1 helpful vote
January 26th, 2020

FashionPass was truly the best thing to happen to me in 2019. At first I was skeptical about the concept and how things would fit/the condition the clothes would be when they actually came but I still to this day have not been disappointed. I am able to constantly wear new things on my days off work as well as things I would have previously loved but wouldn't spend the money on for a "one time wear". The price is super affordable and with the $2 credit i get for each review and picture posted I don't even notice the monthly withdraw!

Thumbnail of user melaniea119
1 review
18 helpful votes
January 28th, 2020

FashionPass is as amazing as you think it might be. I have been renting for 2 months now and I'm absolutely hooked. The clothes are kept current, on trend, and of amazing quality.

My favorite thing about FashionPass thus far has been its incredible customer service. I had a few instances where shipping/delivery were an issue on my apartments behalf and the customer service representative was MORE than patient, empathetic, and helpful. The fantastic experience I had with the customer service will likely keep me a FashionPass fan for life.

I would 10/10 recommend to a friend!

Thumbnail of user anniec121
1 review
0 helpful votes
January 18th, 2020

Amazing subscription service! The selection of clothing is great and shipping is pretty quick. I love that I can read reviews to help me with fit and sizing. Would recommend to anyone!

Products used:
For Love & Lemons Palais Floral crop top, loved it!

Thumbnail of user alyssaw87
1 review
0 helpful votes
March 7th, 2021

One of my friends who always had the cutest clothes let me in on the best kept secret that is FashionPass! If you are undecided like I was, I promise you it will be one of the best decisions you've made in awhile!

FashionPass offers a large selection of the trendiest clothes typically seen on Revolve, for a price that doesn't hurt as much as actually buying from Revolve lol. I also feel since styles change so quickly that many of my old clothes are sitting in my closet unworn.

You can keep the items as long as you want, or return them all right away and get a new shipment an unlimited amount of times each month! The shipping is fast, and they make it so easy to return! I wish I had tried FashionPass sooner as I now feel like I'm finally in love with my clothes again :) It's a fun little luxury/something to look forward to and so worth it.

For $35 off your first month you can use my code ALYSSA6A. Hope you love it as much as I do! :)

Tip for consumers:
Often times the personal stylists will add a complimentary item to your order for you to try out! I ended up falling in love with a pair of jeans that they added for free to my box :)

Products used:
Clothing and accessories

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Value
Shipping
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Thumbnail of user chelseaj74
1 review
0 helpful votes
May 5th, 2021

I am so so happy with Fashion Pass! They have such a great variety of options for all occasions - but I am especially loving all of the cute weekend outfits that I'm so excited to pick out every week after a year spent in loungewear! I love having the option to branch out and try new trendier styles that I wouldn't normally spend money on because I wouldn't wear it more than a few times, but this definitely gives you the freedom to try new things and send it back the same day if it doesn't work out! Shipping is extremely fast (to SoCal where I am) and I usually have my new outfit the day after I pick my items. Has also helped tame my shopping addiction LOL. *******x worth it!

Tip for consumers:
Utilizing the favorites board! I create a favorites bird for each month so I don’t have to keep scrolling through pages and pages to find what I’m looking for

Products used:
Clothing & accessories

Service
Value
Shipping
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Thumbnail of user caitlinr30
1 review
4 helpful votes
January 20th, 2020

Having a new outfit every weekend is a dream. A friend recommended fashionpass and I have been a member for a little over a month now. The best part is not worrying about not having something to wear and not wearing the same thing twice. Obsessed!

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From the business

FashionPass is a clothing and accessory rental subscription for women. For one flat monthly price, members can rent and exchange unlimited clothing and accessory items so you can have a new box delivered straight to your door every week! We take care of the dry cleaning and shipping is always free. Rent clothing from today's hottest brands including For Love & Lemons, Levi's, Show Me Your Mumu, Blue Life, Free People, MINKPINK, Rebecca Minkoff, and so many more!

Company Representative

Thumbnail of user joela98
Fashion P.
Typically does not respond to reviews

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4.2
21 reviews
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