TED's Electronics

Recently made a purchase for a hair trimmer through a third party website called Belk. Package arrived damaged and trimmer had hair! Up on further searching I can confirm that the hair trimmer has been used and repackaged. Item came with extra blade and a free comb but now I'm wondering if that's the reason why it came with an extra blade. If you're sending out used items please make sure your vendors note that in their description!

Thanks

They are sneaky and sell refurbished or used parts. Be very careful they are scammers. They advertise the item as new but sell used or refurbished items. Just received a shaver and it is defective and used. Box was not sealed and the box content is tampered with. I can see they tried to do a good job cleaning the piece but you can tell this is used.
On their website there is no place to process automatic returns. You have to email them to get an RMA. They state you have to ship back at your cost and they reserve the right to keep 5-15% of your funds. No wonder they are the cheapest online because they are not truthful about their listings. Do NOT BUY

Ted's is a deceiving merchant. I bought an expensive camera that would not focus. They failed to advertise it was manufactured overseas. I sent it back for repair, and when they returned it, it still did not work. I told them I wanted a refund, but they denied it. They advertised it on Walmart, and that should have been a red flag to begin with. Now I am forced to pursue my legal options. These crooks should be forced to shut down.

The company owners are scam artists. I ordered a used lens from them, which arrived damaged, and forgot to send back the case it came in when I returned it.

Because of a missing used cover (purchasable new for 50.00) they charged me 347.50. A 20% restocking fee, i immediately contacted the seller and was told in writing that as soon as they received the case they would process the refund. I shipped it out within 24 hours, they received it 4 days ago at this point and have been ignoring my emails since.

Mind you this was all for a USED lens and seller has yet to respond

Very poor approach to customers. Placed order, some number I have no idea whom it was called, woke me up, demanding personal information over the phone. When asked to repeat my address, cancelled my order. Very rude woman. Not worth the trouble to use this company.

The general public do a fraud, but without scamming, i got my order right now so i'm very glad with your provider because of this superb transport. I advocate you all to retain the first rate carrier.

They sent the wrong item and refused to reimburse plus I had to pay to ship it back. Everyone I dealt with was rude and did not help, I left numerous messages for the manager with no returned phone call or email. I would not recommend this company to my worst enemy! Go elsewhere to purchase anything!

They sent my broken head phones. I sent them back and they gave me a refund. They then charged me for them again because they were not in the original packages.

We purchased a Canon EOS Rebel camera from Ted's electronics and it arrived with the box seal already broken. The product description on the outside of the box was written in Portuguese and the camera charger was a type C plug with two round pins which won't work in U.S. outlets. Ted's did not indicate on its website that the camera we were purchasing 1-was not intended for the U.S. market; 2-may have been previously used; 3-did not include a warranty. Despite their failure to provide us with the product as described on their website, Ted's deducted $16 from our refund to cover a so-called "restocking fee." We are also out $23 for the cost of the return.

I ordered a digital camera from this company for my daughter's birthday. I received an email stating that it was shipped by USPS and delivered to my home. No package ever came. I reached out to Ted's customer service team and was told that I needed to deal with USPS, as they show the package is delivered. They offered no other assistance at all. After an entire week, the package is still not here & USPS is saying they do not have it either. Ted's is refusing to refund me, as the shipping confirmation said it was delivered. Terrible customer service and completely unhelpful on trying to resolve this issue for me. I will never order or recommend this company to anyone.

This store is a bunch of scammers, this one sold me a camera like new and it was defective through Ebay and despite the fact that they gave me a guarantee or replacement letter that they sent before the purchase, they don't want to honor it and they don't want to return the money

I bought a Sony camcorder that turned out to be the International version instead of one meant for the US market. No mention of that in the ad, whereas other reputable sellers clearly state that. In their defense, they did offer a full refund. But to avoid the inconvenience, they should have mentioned it in their ad.

False Advertising! They play the bait and switch game. Ted offers you a higher tier product at a competitive price and then offer you a partial refund for the lesser item you receive. I purchased a Zoom Microphone that included Zoom Headphones. The product I received did not include the headphones. They then offered me a $12 credit instead of sending me the headphones, which means the Headphones cost more than $12 dollars. If I didn't already use the mike, I would send it back, but who has all of the extra time to even write this crappy review. I should have looked them up, but I needed the setup right away. Never buy anything in a hurry without investigating the online store, first. If I had seen their review score, I wouldn't have wasted my time to save $20, i didn't really need to save. But they know we always go for the best price, especially if the products are the same. Lesson reinforced, because I knew better. Shame on me.

Horrible liars. I purchased a brand new Canon camera high end, I paid full retail price for it. What is shipped was a used camera, missing Manuel missing other components. This is clearly are use the camera, the box was not even sealed, and you can see fingerprints.

I would stay as far away from this place they are liars and cheaters and sell used merchandise for brand new retail pricing

Bought a canon powershot camera. Real damn helpful when trying to figure out how this thing works, when the only manual they send with it is in japanese... not. You could have at least sent a copy in english!

Bought a Nikon lens, filter, lens hood, soft case, and lens cleaning cloth from Ted's on eBay. Missing lens hood, soft case, and lens cleaning cloth. Could not give a negative or neutral review, blocked. Told by customer service to check package again for missing items. Beware

I ordered a camera through Wal-Mart and they had it shipped from Ted Electronics. When it arrived, the display screen was cracked. I contacted Wal-Mart customer service. They told me Ted Electronics would contact me with details for an exchange. After many emails back and forth with Ted, including pictures sent of the cracked screen, they ended up telling me I would have to go through Wal-Mart for an exchange. I am stuck with a broken camera and getting nothing but the runaround from both Wal-Mart and Ted.

I ordered some Bluetooth Sony headphones. They came shipped just fine and are working well, brand new shrink wrapped. While the packaging was a little weak (just a sleeve around the box) I really don't care, it's just a box. For some of you that love to resell your used gear just fyi. The price was unbeatable at Ted's and my item works fantastic. I'm definitely going to consider buying other electronics from here in the future.

I recently shopped with Teds Electronics, and am extremely unsatisfied with my experience. I bought a set of hair clippers on January 1st this year. Now fast forward to February 3rd when my fiancé received them for his birthday and they are ridiculously loud making it an unpleasant experience for his costumers. His coworkers who have the same one said that theirs is not that loud. When I contacted them to try and receive any sort of credit or refund, they immediately responded to tell me they won't do anything sense it's been 30 days since the date of purchase. I was aware that I may not get much in return because of how long it had been since the purchase, but I wasn't expecting to be completely be turned down right off the bat with no help whatsoever. Now I'm stuck with a nearly $200 set of faulty clippers and not even a credit on their site.

They sent me an email saying the products had been shipped. I told them I was going to return them as I had ordered the wrong thing. They were magically able to get the shipment back from the shipping company but refused to give me a refund. They have told me several times over the last two weeks that my money has been refunded but I have not.

I bought a lens, noticed the front glass was scratched. Returned it, which I paid $48 for, and only got a partial refund. Will never buy from again!

Purchased a Canon point and shoot camera from them in September 2019. The camera starting having issues within about 6 months. After 9 months, it was completely non-functional. I called Canon for warranty repair (it has a 1 year manufacturer warranty). The told me they would not touch it as Ted's is NOT an authorized Canon dealer. I might as well have bought it from a street vendor... Ted's advertises on their site that they provide a 1 year warranty on the products they sell. Nonsense! When I called them, the very rude and uninterested woman said "any camera that's more than 3 month is more than likely misuse so we won't fix it." Amazing how they default to misuse right out of the gate. She then said she would send me a link to return my camera to them so that they could assess it. The link never came, Imagine that... Bottom line, Ted's is worthless and you'd be better off going to the Canon website to see the list of AUTHORIZED sellers of their products, otherwise you're buying a product without a warranty... And any listed review that says they are amazing is only because they haven't had to test the worthless warranty Ted's advertises.

Ted's is a third party vender through Newegg. I received an email from Ted's advising my headphones had been delivered. They were not and I later learned from Newegg they were delivered to the wrong address. The only response I received from Ted's was that I was outside the return window for the (not) delivered item. I notified them of the non-delivery the very next day. Newegg took 21 days to refund out of their pocket. Ted's was identified by the first Newegg customer service representative as a problem company. I'll buy from neither in the future.