• Tia Nova

Overview

Tia Nova has a rating of 2.4 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tia Nova most frequently mention poor quality problems. Tia Nova ranks 1686th among Women's Clothing sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    4
  • Quality
    5
See all photos

What reviewers want you to know

Positive highlights

  • My first order took about 3 weeks, but the second only 1 week.

Critical highlights

  • Customer service takes forever to respond and the items look nothing like the pictures.
  • Tia Nova ships within the time period stated on their website, BUT I only received half of my order.
How would you rate Tia Nova?
Top Positive Review

“Happy!”

Leyla H.
5/18/18

I got my dress sadly it was too small, but I contacted customer service right away and they helped me with the return process and sent me a new one that fits great! So I am happy! It came to Canada in 3 weeks. I will buy again, just take a closer look at the size description on each item next time.

Top Critical Review

“Terrible service - quality unknown”

Erin S.
5/31/21

I ordered the Malibu swimsuit 6 weeks ago. Upon receiving an email to say my item is ‘On it's way' 5 days after the order was placed, I am yet to receive said item. I am not able to use the tracking number to track the progress as it only takes you to an app ‘Shop' that just tells you your order and you can mark as delivered yourself. Would not recommend buying from this site.

Reviews (59)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (14) 3 weeks (6) order (27)
Thumbnail of user erins523
1 review
0 helpful votes
May 31st, 2021
Verified purchase

I ordered the Malibu swimsuit 6 weeks ago. Upon receiving an email to say my item is ‘On it's way' 5 days after the order was placed, I am yet to receive said item. I am not able to use the tracking number to track the progress as it only takes you to an app ‘Shop' that just tells you your order and you can mark as delivered yourself. Would not recommend buying from this site.

Tip for consumers:
Definitely do not order if you require it for a certain time and be prepared for no communication.

Products used:
Bought swimsuit, not received yet to use.

Thumbnail of user leylah3
2 reviews
0 helpful votes
May 18th, 2018

I got my dress sadly it was too small, but I contacted customer service right away and they helped me with the return process and sent me a new one that fits great! So I am happy! It came to Canada in 3 weeks. I will buy again, just take a closer look at the size description on each item next time.

Thumbnail of user paiges38
1 review
0 helpful votes
January 23rd, 2019

I ordered 2 shirts (that equaled maybe $80) and after about 2 months received them and they were such bad quality! I ordered larges and they barely fit my friend who wears and x-small. When I contacted them about returning they told me I had to pay for shipping which was going to cost around 30-40 dollars to send back to China! Not at all like advertised! Never order from here! It's a scam!

Thumbnail of user angelag158
9 reviews
3 helpful votes
June 2nd, 2018

Look like it was really made for me. Fits perfectly! Very classy and design, the fabric was great it does not fade after how many washes. Good customer service. And definitely, I will order again.

Thumbnail of user nieves9
1 review
0 helpful votes
March 22nd, 2018

Absolutely horrible clothing and even worse customer service. I requested to return my item for a smaller size for over a month. When they finally responded, they said it was too late, regardless of my contacting the company the day I received the item. Very disappointed. The clothing was cheap and see-through, yet it was described as being made from linen. Very confused. Very appalled at the company.

Tip for consumers:
do not ever purchase

Service
Value
Shipping
Returns
Quality
Thumbnail of user fionaj20
1 review
1 helpful vote
March 26th, 2019

Dreadful material. Doesn't look or fit like the photo. Highly flammable
I urge you not to buy from tia nova... and when you want to return you have to pay postage.
It took over 4 weeks to arrive. And very poor communication
WARNiNG DO NOT BUY

Thumbnail of user alinad8
10 reviews
5 helpful votes
May 29th, 2018

Professional customer service, really caring about their customers. They respond immediately. In case
Of any issue they do their best to help you and make you happy in the end. I was pleasantly surprised by such attitude
And that made their returning customer. Have already placed many orders with this company.

Thumbnail of user lizv16
1 review
7 helpful votes
February 9th, 2018

Do not purchase from them. If you're lucky enough to actually have the item sent to you, it is terrible quality and looks nothing like the picture. There is no one to get in touch with to return. You will lose money on this and be unsatisfied with the items. For any going through what I did, I filed a complaint with the BBB - you should too!

Thumbnail of user joannam39
2 reviews
6 helpful votes
February 21st, 2018

I paid £80 in November 2017 and still have not received my order.
It's impossible to contact them. Total disaster!
We must report them somewhere!

Tip for consumers:
DO NOT USE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user clotildem
1 review
0 helpful votes
June 11th, 2018

Attention j'attire votre attention, le site ne vend pas les articles présentés, mais plutôt un le modèle. Ils prennent un tissu bas de gamme qui ressemble à celle de la photo. J'ai acheté 3 combinaisons rien à voir avec les images, et mauvaise finition. Pour ne pas me rembourser ils ont passés le temps à me proposer de m'offrir 40% du montant sur ma prochaine commande. Déçu et pour pas perdre le temps, j'ai abandonné. Aussi le site change de nom régulièrement pour tromper la vigilance des consommateurs. De Tianova il s'appelle aujourd'hui CHICKMODA

Thumbnail of user lanah19
1 review
3 helpful votes
March 11th, 2018

Wish I had known before I ordered off an IG ad. DO NOT buy from this place. Piece of crap dress was sent that in no way fit or reflected the one in the pic. I am filing a case against this store with Paypal. Please don't fall for it, too!

Thumbnail of user lanad9
3 reviews
0 helpful votes
February 13th, 2018

The seller is good: answered when I needed, sometimes very slowly, but its supposed it has a lot of orders and customers. The dress is not bad, but it's very good for the price I paid I couldn't expect a quality as "Dolce & Gabbana" asked to expidate shipping, they promised to do it. And item was received on 17 days

Thumbnail of user amyl213
1 review
4 helpful votes
February 8th, 2018

Customer service takes forever to respond and the items look nothing like the pictures. Be aware. Do not purchase from them!

Thumbnail of user amym250
1 review
2 helpful votes
January 31st, 2018

I never received my order! Im feeling like an idiot for paying 50 bucks and not going with a reputable company.

Thumbnail of user fabianam3
1 review
1 helpful vote
May 18th, 2018

Today I got my clear heels and they look good! They came in 3 weeks to my country. I asked customer service about the sizes and they helped me out getting the one for me. I saw them on Instagram and loved then so had to have them. I was a bit skeptical because of this reviews but everything turned out great.

Thumbnail of user teganh4
1 review
0 helpful votes
March 28th, 2018

Item was delivered very, very late and is completely different from the photo. Poor quality material and buttons are fake pearl not fabric covered as they are in photo. Sleeves are also different and stitching is awful. Terrible product, not at all what is described/shown in photo! Trying to get refund from Paypal.

Thumbnail of user lenas34
4 reviews
0 helpful votes
May 20th, 2018

I made several purchases all over the years online because I can't really find want I want on my city and somehow I am always disappointed by something, this time I took a chance on this store and I am happy to say that everything was ok, after I made my purchase I saw this reviews and I was really worried and disappointed but im happy that my order was ok and I will buy again for sure, thanks.

Thumbnail of user paulap72
1 review
0 helpful votes
February 12th, 2018

Ordered dresses weeks ago (over $90), no shipping and no response to my multiple emails. I asked to cancel the orders after reading horrible reviews online figuring it's a scam. I reported to BBB and contacted my credit card to dispute charges. Then I get two separate shipping notices (after my multiple emails to CANCEL). This is the WORST online business you'd ever deal with. I don't even want to accept the items and deal with the return process which by looking at the reviews does not exist. How can this business even exist? Can someone please do something about this scam?

Thumbnail of user alminas
1 review
0 helpful votes
March 24th, 2018

Got 3 dresses from their site and they all took a while to come not gonna lie, but once they did and I tried them on I got to say that it was all worth it in the end
Loved the fabric and the measurement size chart helped quite a lot, just read their description and you'll be fine for sure!

Thumbnail of user jasminh6
1 review
3 helpful votes
February 5th, 2018

They will not ship your products, they will give you a fake map of the shipping to be tracked, they will not refund you. I am out of $50 because of their scam of a site. There is no customer service dept. to get in touch with, no one will be able to help you locate the package they will say has arrived at your apartment.

Thumbnail of user carolinar18
2 reviews
1 helpful vote
May 16th, 2018

My romper just arrived and it wonderful. Its the 3rd online shop were I made a successful purchase.
Im happy with the site. I think I will buy again the next month.

Thumbnail of user katiek72
1 review
3 helpful votes
March 26th, 2018

This company is terrible. Terrible quality, terrible representation of products on website, terrible customer service, terrible website -- do NOT buy anything from here unless you are prepared to be out all of the money you spend. Don't plan on making any returns unless you want to pay 3x the cost of the product to ship the items back internationally.

Thumbnail of user amberm152
1 review
1 helpful vote
April 18th, 2018

Terrible quality of items. The dresses that I ordered were cheaply made an not as pictured. Looked like they were made out of the same material as a child's Walmart costume.

Couldn't return due to the cost and wasted $100. Will never order from again.

Thumbnail of user ninr
1 review
0 helpful votes
March 15th, 2018

If you have fallen victim to this scam. Please file an official complain with the better business bureau as well as a complaint and dispute for refund from your credit card. Lets bring this site down and prevent future buyers from falling victim to this scam!

Thumbnail of user ashlees25
1 review
0 helpful votes
January 16th, 2019

Ordered a dress, wasn't cheap, they sent me one similar and the wrong colour and it was a horrible cheap material and I contacted them to see if I could send it back and get the actual dress I wanted and they ghosted me. Never heard a thing.

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