• Timbernation

Overview

Timbernation.com has a rating of 1.0 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.

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Thumbnail of user donm158
4 reviews
4 helpful votes
October 22nd, 2023
Verified purchase

Do NOT purchase from Timbernation. It is difficult to think of a vendor who is more irresponsible or more disdainful of their customers.

The unassembled CD rack that I purchased from Timbernation's Etsy shop did not even ship until almost two months after the initially promised date (which was already more than two months after my date of purchase). Timbernation never bothered to volunteer information about this additional, gross delay. Nor did they ever tell me when I could expect to actually receive shipment.

When the rack finally arrived (four months after ordering), it did not even remotely resemble Timbernation's description. According to them:

"This rack comes finished in Satin Lacquer that gives it a beautiful shine showing the natural wood color."

Instead, as the seller later acknowledged in writing:

"there is a cherry stain on Cherry wood."

But anyone with functioning eyes will see from the photograph below that Timbernation's stain transformed the beautiful cherry wood (visible in the unstained notch) into a hideous, artificial-looking orange that gives no hint whatever of the "natural color" of the actual cherry wood onto which the stain was slathered. Incredibly, Timbernation has steadfastly refused to do or say anything to address this glaringly obvious problem. They may be unaware that California (where I live and therefore where the sale was made), regards selling an article on the basis of such gross misrepresentation to be fraud — even if the misrepresentation was unintentional.

And by the way, don't expect your purchase to come with instructions for assembly. Don't even expect a parts list: My rack came with neither. In fact, Timbernation ignored multiple requests for a parts list (made before I realized just how hideously ugly their stain had made the beautiful wood.) And be sure to allocate a solid block of time to even find whatever hardware they may haphazardly send. I couldn't find mine for some substantial amount of time because what they sent was wrapped in a dirty paper towel (I kid you not!) tucked between pieces of wood. That's when I also discovered that they had carelessly sent mismatched screws….

Products used:
I have not yet tried to find another product that will serve my CD storage needs.

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Brooks B.
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