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About 3 weeks ago, I took my prized Tempest Viking watch to Time After Time in Richmond for maintenance. I say that it's prized because I've never seen one with a dark blue face, just black. The counter person took down my information and said that they would forward it to their repair department. Three weeks later and several phone calls later and still no word on the status of this exquisite watch. I've even received offers on Facebook when I posted it as WOTD. I would be devastated if this watch has disappeared or if the repair department damaged the watch and chose to wait and see if I'll just give up. That's not going to happen. One thing for certain is I need to find a more reputable watch repair shop in the New Hope/Warminster/Warrington/Doylestown area or thereabouts. I wish I did more homework before trusting such a treasured watch with Time After Time. To be honest, I'm familiar with other watch stores/repair shops but I need to read more reviews before trusting my favorite watch to any watch repair shop.
Tip for consumers:
Time After Time has a very nice store off Almshouse Road in Richboro, PA. I've gone to this store for miscellaneous maintenance that I didn't feel comfortable doing myself. The salespeople have always been very friendly so I never expected one of my favorite watches to go missing. Despite good experiences in the past, I think that it would be prudent to find a watch repair shop that I feel that I can trust.
Took my 2 yr old Hamilton watch back to Amanda Guerra, at Time after Time, Willow Grove PA mall, as it stopped winding and running. As it was just over the two year warranty, and in excellent condition, I assured her I would not pay to have it fixed. Hamilton extends the 24 months out to 27 or 28 on a case by case basis. She took it and sent it to her main office/repair shop (which I later learned is not authorized by Hamilton to do any repairs). Three weeks later she calls announcing with enthusiasm that my "special price" to have the main spring replaced was just $175., half of the original price. Reminded her of my initial reluctance to pay anything for a watch in very close to new condition. "Oh, well we will have to send it to the manufacturer for warranty repair", she replied. My response: why did you not do that from day one? This is not honest, reliable customer care Amanda. This is deceptive, and an abusive misuse of my time and trust, which has now gone down in flames. So, I'm left to send it to Hamilton close to a month after trusting this smiling twerp. Now concerned it's further beyond the two year warranty and that these unauthorized clowns opened it up which I'm guessing will void the warranty. AVOID these liars and thieves unless you enjoy throwing away money and time enduring their endless antics. Will share Hamilton's posture as soon as it is offered. PS: in the interim I've learned other manufacturers offer warranty periods to 5 and 10 years on watches similarly priced between $350.-$500. Lesson learned.
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