TomTopReviews 3,474

SENT WRONG ITEM THE ONE THEY SENT HAD CHINESE WRITING ON IT AND WAS DOA, THE ONE I ORDERED HAD ENGLISH WRITING ON IT, THEY WANT ME TO SEND BACK TO CHINA COST 17+ I REFUSED SAID I WILL SEND BACK TO RETURN ADDRESS ON BOX AUBURN AL, GOOGLED THE ADDRESS TURNS OUT TO BE A GAS STATION IN AUBURN AL, TURN OVER TO PAYPAL DID NOT HELP THEY THROUGH ME UNDER THE BUS CASE CLOSED LET THEM STEAL MY MONEY AFTER ALL THEY DID WRONG COULD NOT BELIEVE PAYPAL WOULD DO THAT, DO NOT BUY FROM TOMTOP THEY WILL STEAL YOUR MONEY NOTHING YOU CAN DO ABOUT IT EVEN IF YOU USE PAYPAL.

I ordered an item on 4/12/2020. I was told it shipped on 4/14/2020. My item has never left the warehouse in Hong Kong. Delivery was expedited 5 to 10 days and it has been almost a month and a half. I asked cutomer service for help and they sent me the tracking number again and told me they hope it comes soon. I emailed them again and told them that I did not need tracking and I needed to know why my package hasn't left the facility. They told me that they shipped it and they hope it comes soon. Absolutely ridiculous. They had no problem charging my card, but can't ship a single item after the shipping info is already printed and then do nothing at all to answer my questions or check with their facility as to why my item has jot left yet.

The RC car I bought from tomtop was defective and they told me a week ago that the problem would be solved. After waiting I am told that I have to wait even longer for them to think of another lie to tell me. Do not waste your money or time trying to deal with this sham of a company. The positive reviews are "Fake News" in my humble opinion seeing that they don't honor their own return policies (tomtop dot com//return-policy-guarantees.) I just wasted my time and money with this company and I am warning you not to do business with this company if you value either of these 2 things.

Ho acquistato su Tom Top uno smart watch con positive recensioni sul sito (saranno state false?). Ho pagato 62. Lo smartwatch non mi è stato consegnato a casa ma in un deposito di GSL dove sono dovuto andare a recuperarlo dopo aver scoperto a fatica che si trovava li. Lo smartwatch non funzionava (errore nel collegamento con il gps che gli faceva dare i numeri). Ho dovuto rispedirlo a mie spese (20) in Cina. Dopo due mesi che il pacco risulta arrivato non ho ancora avuto nessun rimborso.
Più che pessimo servizio mi sento proprio derubato.
Riferimento ordine BN18F19N0140-4UL8EG.

Worst internet store ever.im still waiting item standard shipping one month plus 17 days. Tracking number said in transit but where?
Second item paid priority shipping 4-7 business days now still in transit bout month.so get lost thiefs
I get camera after 2 months. When shake camera make noise inside something not fit inside.
Just get lost chinese thiefs!
Second item still in transit...
Stay away people keep money safe! Update: order wit trcknumber RV*******CN shipped on 09 12 2019 almost 2 damn months and still in china yet. Nobody answer ma mail nobody give ma money back!
Every body can check trckngnumber and view who's said lies!

I should have know from their sketchy website offering coupons and tacky spin the wheel chances to win things by writing good reviews, but I bought an item anyway. Bad idea. Ordered an item with priority shipping ehich claimed 3-6 days. It was been 14 days. Well passed the day I needed the item. Item was sent from Cali to Nevada to Colorado to Utah to Missouri before reaching my local USPS. That is NOT Fedex priority shipling.

I contacted Tomtop and was given excuses like "bad weather" or "it was the holifays so shipping was slow". No, that makes no sense. It is obvious they did not use priofity shipping and it is obvious they will not given me a partial refund. They actually sent me another tracking code for a package in London and said "oh the package has been delivered why don't you go check!". I am in the USA, not the UK. They will not address my partial refund request. And I have finally just blocked them. Also shady was that you can pay through paypal, but the transaction account is not under Tomtop's company name but some super long Chinese characters and numbers account.

You get what you pay for, wholesale shady Chinese company. Well in my case, I haven't even gotten what I paid for yet, so I have no idea about the quality of their items. Do Not Trust all these good reviews, some may be real, but unless you don't mind waiting half a month to a mo th for your item this is not a 3-4 star company. Now I just want my item and to never ever interact with Tomtop again.