Tramarestorations

WARNING! TRAMA RESTORATIONS GOULBURN – BE VERY CAREFUL

Trama Restorations is a Family owned operation consisting of Dad, Mum and Son. The father and son provided us with a quote and the confidence they had with the restoration project enthused us to go ahead with the work. WRONG decision as the father and son weren't going to be doing the work. Instead we had a team of three, often only two, who were not as skilled as the father and son. What should have been a relatively easy job turned into a nightmare for us, the customers. I made the mistake of making the team feel comfortable enough that they treated the home as their own. Eating lunch with feet up on my good dining chairs, eventually stripping the colour out of the timber due to something on the bottom of the shoes.

The project started in the laundry and that went really well. The next room was the main bathroom and again went really well. The kitchen was the next room and that is when it all went wrong and got worse and worse as the work went on. The product being used for the timber kitchen bench top was one that the team said they had never used. So I thought that maybe they should not be doing the work. At the completion of the kitchen we had asked the father and son to come and tell us if the work was to an acceptable standard. They were shocked and then they spent another three weeks repairing the damage done by the team that did the work, their employees.

Moving onto the ensuite! The team of employees scratched a tile and didn't say a word, didn't even fix it. I noticed that the vanity top had a few chips in it and it was caused by tools being placed straight onto it and not a rag in sight. Not a word said. It wasn't until I noticed the scratch that the son came and removed the tile that was scratched and he then did even more damage and didn't say a word. It wasn't until I noticed that the another tile had been damaged that they then came to remove and replace the damaged vanity top and the newly damaged tile. I thought to myself great, it is now completed. WRONG! The son had cut straight through the wrapped vanity and didn't say anything, not a single word.

So the renovations that started on 3rd May 2021 are today 29th December 2021 being completed by yet another tradesman and the original father and son have not even bothered to come and assist the fellow that they have now employed to complete the job. Not a single apology from anyone who has caused damage and unnecessary stress.

Photos show the lack of respect shown toward our property. The dust is after the cleaning had been completed by the Trades.