Ttigroupna

First let me say, I am a huge fan of Ryobi products, which is owned by TTI Group NA. One of my Ryobi batteries casing partially melted and I sent TTI an email asking for a replacement. The battery was new. A very nice representative, Alyssa Burns, contacted me and asked for a picture of the melting battery. I sent the photo on August 23,2021. On August 26, the emailed me and told me the battery was ordered. On September 14th, I emailed again asking when I would receive the battery. Ms. Burns emailed me back on Sept. 16th that it was back-ordered and they should receive the batter by the next week. It is now October 6th and still no battery. It's a hurry up and wait situation. These batteries cost around $180 at a local big box DIY type store. It appears the TTI Group NA is painfully slow in fulfilling two of their six points in the "Mission, Values and Quality" statements: (1) Doing the Right thing, and, (6) Exceeding Customer Expectations. (As a side note, one of Ryobi's batteries I had on charge in January 2021, exploded in my garage and I was unaware of it until the house filled with acrid smoke. It took the fire department to put the battery out after I had used 4 foam fire extinguishers on it. It took a friend and I one entire day of cleaning the entire house to get rid of the smoke damage. I was so traumatized by the whole experience, I never asked TTI Group NA to replace the 5 burned batteries, charger, the stand alone rolling tool box and tools that I lost in the fire. Watching one of these batteries explode and burn is like watching a mini-fireworks display! I now only charge the batteries outside, when I doing yard work and can watch the battery.)