Twillory

They tried to charge $15 for a return because the pants were too snug eventhough website advertises free returns within 30 days. Additionally a zipper broke on the first day of owning a pair of their pants due to poor quality. Buyer beware...they wouldn't even waive the $15 fee to keep a customer happy to replace a wrong sized pair.

Out of all the options available, Twillory is by far the best "performance pant" I've tried. They are not only wrinkle-free, but also extremely comfortable. The leg opening could be a little smaller, but that's a minor complaint about the fit, which is excellent.

Bought 4 items on their site and got it soon enough. After i place the order i got endless email thanking me, trying to upsell, and telling me everyday where my order is it, blah blah blah. However,one item was totally the wrong size and i email immediately for an exchange. Two days i get no reply, no phone number listed on invoice or site. On the 3rd day an auto email replied with the usual insincere language how they love to help. But again ask for items i want to return which i already told them on the first email. So here is what i can foresee, another few days to come back with a return label and more time to send out as likely they wait till they get their return before sending replacement. Unfortunately i am going on a one month trip and got this 15 days in advance and with them wasting time, i had no choice but to return it all.Frankly, the price and quality is just ok, not amazing and there are many on line better men's clothing site so why put up with this? I did a second order on another site the same day and it came at the same time and it also have two items that did not fit. Difference is i got a reply within an hour and new ones on their way to me and it will make my trip. So i will not be buying from them again as this tells me saving a few bucks hiring customer service is their main concern.
ANd it gets worse! So i return the items, they said AFTER they received it, it will take 10 days to review my return then another 1 to 2 days to issue refund thru paypal and then more to credit my card back. Their competitor jsut need to see the item is on their way back and will process refund, as a matter of fact i send both company their return? Exchange items and the other company will have their exhange here tomorrow and these guys have not even approved the return yet.
Also they email me to gave them self an excuse for the poor response time, seriously because it is a Jewish holiday for 3 days! Well i wonder if they don;t accept orders during said holiday and what about all the catholic, Buddhist, Muslim, etc etc, religius freedom is one thing, forcing others to observe their religion is another. I looked at their site again and i see no star of david posted nor kosher mentioned so how are us non jews to know that we better not bother them with service issues during Shabbat.
Rosh Hashanah.
Yom Kippur.
Sukkot.
Shemini Atzeret.
Simchat Torah.
Hanukkah.
Tu B'Shevat., seriously!

Orders one of their Air dress suits on 2/4/24 and received the pants in about 12 day. (Note this was a pre-order).
I still have NOT received the sport coat and only after I reached out them they disclosed it would be another 30 days. I was charged in full on Feb 4th?
So it looks like it will take more than 90 days total to fulfill the order.
I have not received a single communication on the status of the order during entire period?
Hitting my credit card on day of order and not fulfilling for 3 month seems a like a disingenuous business practice and deceptive.
Can't review a product you haven't received, however the pants are fine but more casual looking than they appear online.

Twillory shirts definitely lived up to my high expectations. The collar and cuffs are an excellent way to add detail to a simple business wardrobe. Fits perfectly, feels comfortable, and looks fantastic!

I recently purchased my first Twillory shirts. I've been wearing these shirts for the past two weeks and have had no complaints. The fabric is excellent and does not wrinkle after washing.