Us.kohler

Our new home came with a ton of Kholer products. They worked great at first and I was satisfied. As parts started breaking we became super frustrated with Kholer parts. You can only order replacement parts through Kholer. I'd rate them higher if I could go to the local hardware store and purchase replacement parts in an afternoon. No you have to call the 800# and order them through there. Customer service varies.

A bran new kitchen faucet and the pull cord sprung a pin link after 1 year of use. Medium high product and it broke after a year of use. We are not hard on our appliances. We called the 800#. Customer service rep was a bit snooty. She told us that life time warranty expired when the house sold. She would honor this one product but not the rest. So yea thanks. Thanks for the attitude. The product was ordered. It took 3 months for it to be made due to a long back order wait list. So it took 4 months for the part to get to us. Mean while we had to wrap the hose in towels and replace them every 24 hrs to keep water from spraying every where. That was super frustrating.

Touch less toilets. I would not recommend these. The ghost flushing will drive your water bill up and frustrate you with extreme water waste. The toilet ghost flushes a lot to anything. The slightest thing will make it flush. The touch less part is defective and you end up replacing it every few years. The ghost flushing got so bad I had to pull the part out to stop it. It kept auto flushing by it self for no apparent reason. The water bill was being driven up by this thing and we just couldn't take it any more. Not to mention it would keep us up all night long with ghost flushing. The part was only a year old and ghost flushing horridly. We replaced the product and got it within 3-5 weeks. I am ready to rip this toilet out and replace it with a regular toilet for the sake of the water bill in the long run.

As time continued our other kholer products began to have little break down issues. Rather than call the 800# to replace them we decided to go to the hardware store and replace them with other brands. Brands where we could replace parts with a local trip to the hardware store. Rather than wait 4-12 weeks for a replacement part. If it were not for the fact that one must order kholer replacement parts through the 800# I might rate them higher.

After society starts to open up again I am going to start calling companies to replace our kholer products. The ones that I can do my self are already done and kholer part tossed.